CONSUMER ADVOCACY Archives

In 2024, hotel guests' desires have shifted. Gone are the days of hidden fees and minimal services. As we delve into the evolving landscape of hotel amenities, we uncover a surprising trend towards transparency and essential comforts. This article explores these changing preferences, revealing what guests truly value.

Which hotel amenities do you really want? You won’t believe it!

December 10, 2023December 9, 2023 by Christopher Elliott

When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want.

In 2020, Erika Eng faced a frustrating ordeal when British Airways canceled her Paris flight and failed to refund $994. Despite years of efforts and tangled interactions with Flight Network and credit card companies, her refund remains elusive, exemplifying the challenges many faced with airlines during the pandemic.

British Airways refund disaster: I’m still waiting for my pandemic ticket refund!

December 10, 2023December 8, 2023 by Christopher Elliott

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

Philips recalled my husband’s CPAP machine. Now it wants us to wait for a replacement

November 8, 2023 by Christopher Elliott

Philips recalls our readers’ CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?

Uber owes me $100. Can you help me get it back?

October 23, 2023October 23, 2023 by Christopher Elliott

Alec Nowers wants Uber to refund his $100 credit, but the company won’t help him. Can he get his money back?

When Robert Zuercher questioned a seat upgrade on his Frontier flight, he never expected the shocking chain of events that followed.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

December 8, 2023October 6, 2023 by Christopher Elliott

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation — or compensation.

Donette Plaisance's GE microwave was plagued with problems, including stopping mid-cycle and running without heating or lights. After numerous frustrating service calls and weeks of waiting, she sought a refund for the $1,528 spent. Ultimately, persistence and contacting GE led to a replacement, hopefully free from the microwave curse.

My GE microwave never worked. What can I do?

December 6, 2023October 4, 2023 by Christopher Elliott

Donette Plaisance’s GE microwave oven is cursed. Sometimes it stops mid-cycle. Sometimes it continues to run, but without any lights or heating. Can she return it?

Leslie Luke's quest for a refund on her undelivered dress order highlights challenges in credit card disputes, but a consumer advocate helps resolve the issue with Citibank.

I never received my dresses. Why won’t Citibank refund my money?

December 5, 2023September 27, 2023 by Christopher Elliott

Leslie Luke orders dresses from an online store, but he never receives them. Why won’t his credit card help him get a refund?

Joe King's experience with the Samsung ADT Home Security Starter Kit led to a challenging quest for a refund. Only with unwavering advocacy and assistance was a rightful resolution achieved.

Can I get my money back for this Samsung ADT starter security kit?

November 24, 2023September 20, 2023 by Christopher Elliott

Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?

Laura Lowry purchased a Sollevare wine cooler from Lowe's expecting a reversible door, only to face constant issues and replacements that didn't solve the problem. Caught in a back-and-forth between the manufacturer and retailer, she found herself stuck with two faulty units. After reaching out for assistance and multiple interventions, an appeal to the California Attorney General’s Office finally led Sollevare to issue a full refund. Laura's experience serves as a cautionary tale for consumers to verify product reviews and know their rights.

Hey Lowe’s, my Sollevare wine cooler doesn’t work! Can I get a refund?

September 12, 2023 by Christopher Elliott

Laura Lowry’s Sollevare wine cooler doesn’t work, and neither does the replacement. Who does she talk to about a refund?

When Michael Kivel had to cancel his car rental reservation with Avis due to an illness, he expected a prompt refund. However, the process turned out to be more complicated than anticipated. Despite initially cancelling his reservation online and subsequently receiving an email confirmation of a $1,016 refund, the money remained elusive.

Avis promised me a refund of $1,016 — so where is it?

December 7, 2023September 11, 2023 by Christopher Elliott

What happened to Michael Kivel’s refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?

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