Everything you see here is free.
The consumer advocacy service we provide every day? It costs you nothing. The painstakingly researched stories with expert advice? Nada. The meticulously maintained company contact database? It’s free, too. Read more “Why “free” is not really free”
If there’s one part of this site that’s magic, it’s our executive contacts. Just ask Edward Jackson, who was en route on a mission trip from Baltimore to Rio Negro, Brazil, when we cast a spell that helped him recover an American Airlines voucher. Read more “These American Airlines executive contacts helped him get a voucher”
“My honesty, integrity and character — not to mention my intelligence — is being publicly questioned and attacked,” Suzan French complained after we published a story about her dispute with AT&T. “That is unacceptable.” Read more “I asked you for help, but your story made me look bad”
Sharon Pettibone’s AT&T phone stops working. Good thing it’s under warranty. Not-so-good: AT&T confuses it with another returned phone, charging her $749. Is this phone problem fixable? Read more “AT&T claims I returned a shattered phone, but I didn’t”
I can hardly believe it myself.
Normally, the first week of the year is slow — really slow. But not 2018. It makes me wonder if something is amiss. I’ll tell you about that in a second.
Read more “You’ll never believe what happened this week”