Why “free” is not really free

Everything you see here is free.

The consumer advocacy service we provide every day? It costs you nothing. The painstakingly researched stories with expert advice? Nada. The meticulously maintained company contact database? It’s free, too. Read more “Why “free” is not really free”

These American Airlines executive contacts helped him get a voucher

If there’s one part of this site that’s magic, it’s our executive contacts. Just ask Edward Jackson, who was en route on a mission trip from Baltimore to Rio Negro, Brazil, when we cast a spell that helped him recover an American Airlines voucher. Read more “These American Airlines executive contacts helped him get a voucher”

AT&T claims I returned a shattered phone, but I didn’t

Sharon Pettibone’s AT&T phone stops working. Good thing it’s under warranty. Not-so-good: AT&T confuses it with another returned phone, charging her $749. Is this phone problem fixable? Read more “AT&T claims I returned a shattered phone, but I didn’t”

You’ll never believe what happened this week

I can hardly believe it myself.

Normally, the first week of the year is slow — really slow. But not 2018. It makes me wonder if something is amiss. I’ll tell you about that in a second.
Read more “You’ll never believe what happened this week”

A personal invitation to join the Inner Circle now

The consumer advocacy you see on this site may be free, but it’s not cheap.

Everything you see is funded by individual supporters like you. And if it weren’t for the cases we resolve and cover here every day — your cases — this would be just another navel-gazing complaint blog.

My advocacy team and I are beyond grateful for your support. It’s more important than ever. Read more “A personal invitation to join the Inner Circle now”