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Elliott Report

Elliott Report

  • Home
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CONSUMER ADVOCACY

amtrak

This $1,200 Amtrak ticket vanished into thin air. Was she scammed? 

January 12, 2026January 12, 2026 by Christopher Elliott

As a cancer survivor recovering from a stem cell transplant, Kim Snyder says she needed to avoid crowded spaces and germs while rebuilding her immune system. Flying felt too risky. The Amtrak Auto Train, with its private bedroom option, seemed like the perfect solution for her trip from Virginia to Florida.

Categories Advocacy
For millions of travelers, water safety isn’t just a footnote -- it’s the silent saboteur of vacations.

The truth about drinking water abroad that could save your next vacation

January 10, 2026January 10, 2026 by Christopher Elliott

You’re sipping a margarita at the beach in Mexico when you realize the ice may have been made with tap water. You brush your teeth in Bali, accidentally swallowing a drop. Hours later, you’re chained to a bathroom, your dream trip collapsing like a house of cards. 

Categories Safe Travels
Mike Tarallo pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit. Can Frigidaire and its parent company, Electrolux, thaw this ice-cold mess?

Frigidaire’s frozen promises left me out in the cold

January 9, 2026January 9, 2026 by Christopher Elliott

Mike Tarallo pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit. Can Frigidaire and its parent company, Electrolux, thaw this ice-cold mess?

Categories Problem Solved
expedia

Why can’t I get a refund for my canceled Alaska Airlines flight from Expedia?

January 8, 2026January 7, 2026 by Christopher Elliott

Laura Hughart has fought Expedia for almost a year to reclaim $500 for a canceled Alaska Airlines flight. But she’s caught in a loop between two airlines and an online travel agency. Will anyone help her?

Categories The Travel Troubleshooter
Mitch Gershenfeld expected an adventure when he retired to travel the world -- not a medical misadventure that would pit him against his health insurance company. But that's exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.

Help! GeoBlue keeps asking for the same documents again — and it won’t pay my $17,746 claim

January 6, 2026January 5, 2026 by Christopher Elliott

Mitch Gershenfeld expected an adventure when he retired to travel the world — not a medical misadventure that would pit him against his health insurance company. But that’s exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.

Categories Advocacy
Travel insurance won't pay for my flight delay

Help! Travel insurance won’t pay for my flight delay

December 31, 2025December 31, 2025 by Christopher Elliott

When Christine Porter’s flight delay strands her for 25 hours, her travel insurer balks at paying a $270 claim. After five months of bureaucratic warfare, she’s no closer to a resolution. 

Categories The Travel Troubleshooter
american airlines issues

My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!

January 10, 2026December 29, 2025 by Christopher Elliott

If you pay for an airline seat, you should get to actually sit in it?

That’s what’s at the heart of John Bailey’s case against American Airlines. He bought five round-trip tickets from Dallas to Boston for a family event. One of them was for his 2-year-old grandson, Riggs.

Categories Advocacy, Popular
AI

The only travel trend you need to know for 2026

January 5, 2026December 28, 2025 by Christopher Elliott

Ignore the usual year-end predictions—the hot destinations, the airfare trends, the hidden travel fees. The only thing you need to know about travel in 2026 is this: Agentic AI will touch every trip you take.

Categories On Travel
Alex Cashman-Rolls faces a $500 cleaning fee from Hertz after returning a rental car he used with a registered service animal. Hertz claims the charge is for “excessive” hair, but Alex argues it’s unreasonable under federal law and lacks proof of actual costs. Will Hertz back down?

Service animal hair in a rental car: Can Hertz demand $500 to clean it?

January 4, 2026December 26, 2025 by Christopher Elliott

Alex Cashman-Rolls faces a $500 cleaning fee from Hertz after returning a rental car he used with a registered service animal. Hertz claims the charge is for “excessive” hair, but Alex argues it’s unreasonable under federal law and lacks proof of actual costs. Will Hertz back down?

Categories Problem Solved
budget rental issues

Why did Budget wait 18 days to charge me $450 for ‘dirty’ floor mats? 

December 17, 2025December 17, 2025 by Christopher Elliott

Michael Margulis returns a Budget rental van in good condition, only to be hit with a $450 cleaning fee 18 days later. The car rental company’s delayed inspection report cites dirty floor mats but offers no proof or cost breakdown. Can a vague charge hold up without evidence? 

Categories The Travel Troubleshooter
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