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Elliott Report

Elliott Report

  • Home
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CONSUMER ADVOCACY

Amex refuses $350 credit to loyal customer for being $3.47 under spending requirement. Learn how to negotiate credit card bonus issues for a fair resolution.

Amex denied me a credit because I was $3.47 short. Why can’t it have a heart?

June 24, 2025June 20, 2025 by Christopher Elliott

Cole Juchems thinks he’s earned a $350 credit from American Express after meeting the spending requirement on his platinum card. But Amex says he’s $3.47 short and refuses to give him the credit. Is he out of luck?

Categories Problem Solved
Tourists are increasingly breaking laws and exhibiting poor behavior while on vacation, from cultural faux pas to criminal acts. Experts attribute this to entitlement and post-pandemic recklessness. Learn how to avoid legal trouble and cultural missteps, and why a sincere apology can go a long way.

What’s the worst thing you’ve done on vacation?

June 4, 2025June 1, 2025 by Christopher Elliott

Confession time! What’s the worst thing you’ve ever done on vacation?

Categories On Travel
After a skiing accident in the Swiss Alps, Christopher Elliott faced a $14,543 hospital bill when his travel insurance claim was denied. Discover how having a good travel insurance agent made a difference in navigating the claims process and ultimately securing the coverage he needed.

Why having a good agent is important for travel insurance

June 1, 2025May 31, 2025 by Christopher Elliott

I discovered the importance of having a good travel insurance agent on an icy slope in the Swiss Alps. My painful accident happened in a split second, but it took more than two years for me to learn my lesson.

Categories Safe Travels
Vanessa Wilkins purchased a ticket for a Remi Wolf concert, excited to see Rachel Chinouriri as the opening act. However, after discovering that Chinouriri had dropped out before her purchase, she sought a seatgeek refund. Learn how she navigated the process and ultimately secured her refund.

Should SeatGeek refund my tickets after Rachel Chinouriri dropped out of the show?

June 1, 2025May 30, 2025 by Christopher Elliott

Vanessa Wilkins buys a concert ticket through SeatGeek, but when the artist she wants to see drops out, can she get her money back?

Categories Problem Solved
After American Airlines canceled Nathan Ciurzynski's flight due to Hurricane Milton, he was offered only a flight credit. Frustrated, he sought a full refund. Learn how he navigated the refund process, leveraging new regulations to secure his $321 back, and what steps he took to resolve the issue. American Airlines

American Airlines canceled my flight after a hurricane — why am I only getting this credit?

June 28, 2025May 28, 2025 by Christopher Elliott

Nathan Ciurzynski’s flight from Tampa to San Diego is canceled because of a hurricane. When he asks American Airlines for a refund, it offers a flight credit instead. Can he get his money back?

Categories The Travel Troubleshooter
After Lufthansa canceled her flight from Naples to Boston, Beth Bythrow faced a $1,387 refund dilemma involving her travel agent and tour operator. Discover the steps she took to navigate the complexities of her situation and how she ultimately secured her refund after six frustrating months.

A tour flight cancellation dilemma: Who owes me $1,387? Does anyone?

May 28, 2025May 26, 2025 by Christopher Elliott

Beth Bythrow’s Italian vacation was perfect, except for the ending. Lufthansa canceled her flight from Naples to Boston and offered her a ticket on a flight leaving the next day. She never imagined she’d be fighting with the airline and her travel advisor six months later over $1,387.

Categories Advocacy
As summer travel heats up, travelers like Sharmistha Das are facing increased cleaning fees from companies like Lyft. With reports of careless behavior and profit-driven charges, discover the reasons behind this trend and learn how to avoid unexpected fees during your travels this season.

Why are travelers making such a mess this summer?

May 26, 2025May 25, 2025 by Christopher Elliott

Sharmistha Das says she didn’t trash her Lyft. But her driver claims she dragged her bicycle helmet along the side of his door, leaving several long scuff marks. 

Categories On Travel
Benjamin Marmer, a college student, faced a frustrating situation when his new Dell laptop was marked as delivered by FedEx, but he never received it. Caught in a loop between Dell and FedEx, he sought help. Discover how he ultimately secured a replacement for his lost laptop.

Is this Dell lost laptop a lost cause?

May 24, 2025May 23, 2025 by Christopher Elliott

Benjamin Marmer orders a new computer from Dell. But it never arrives, even though Dell ships it via FedEx. Is his computer a lost cause?

Categories Problem Solved

We canceled our Canadian vacation. Why is our travel insurance claim delayed?

June 4, 2025May 19, 2025 by Christopher Elliott

Last year, Liesel Dreisbach-Williams and her husband, Roger, planned an epic adventure from Vancouver to Toronto by train. But when Roger’s health took a turn for the worse, the adventure turned into an epic misadventure — an endless series of emails with MSH, their travel insurance company.

Categories Advocacy
When Nicholas Chandler rented an Avis car for one day, a rear-end crash led to a jaw-dropping $7,671 charge for 29 days of “loss of use” — despite the other driver being at fault. His insurance refused payment, citing vague billing. Avis’ claims partner, Sedgwick, admitted a possible error but offered no resolution. Consumer advocate Christopher Elliott uncovered internal confusion: Avis had charged Chandler the maximum daily rate as if he’d kept the car. After intervention, Avis refunded $7,000, admitting the mistake. A cautionary tale of rental car pitfalls and the fight against controversial “loss of use” fees.

Help! Avis charged me $7,671 for a one-day car rental

May 15, 2025May 14, 2025 by Christopher Elliott

Nicholas Chandler was rear-ended while driving an Avis rental car. Even though the other driver was at fault, Avis charged him for the entire time the car was out of commission. Can he get a refund?

Categories The Travel Troubleshooter
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