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Elliott Report

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CONSUMER ADVOCACY

Older couple checking a phone at the edge of a concert crowd below a Bruno Mars stage screen

The Bruno Mars ticket glitch that only affected fans with disabilities

August 27, 2026 by Christopher Elliott

Brian O’Leary needs accessible seating, and the Bruno Mars chart showed plenty of it. But every seat he selected came back unavailable, over and over. The next day the same seats reappeared, this time only through resellers, at a markup.

Categories Problem Solved
Medic in an orange life jacket staring at her phone on a boat deck in rough gray seas

Avis charged her for returning a car early. Then things got complicated

August 26, 2026August 26, 2026 by Christopher Elliott

A family emergency forced Christine Grosart to return her Avis rental in Spain early. Instead of a smaller bill, she got a bigger one, an unexpected charge that nearly doubled the cost. Nobody had told her early returns cost more.

Categories The Travel Troubleshooter
Five dogs of different sizes sitting together in an open hotel elevator

How to get a refund when your luxury hotel stay goes to the dogs

August 25, 2026August 25, 2026 by Christopher Elliott

The resort publishes a clear rule: pets up to 40 pounds, two per room. Terry Reilly counted German shepherds, collies and pointers. Then things got worse.

Categories Advocacy
Travelers scattered across a vast station hall, each looking down at a glowing phone

The Great Disconnect: Here’s why travel is lonelier than ever 

August 24, 2026August 24, 2026 by Christopher Elliott

You take your seat on the plane and realize you have not spoken to a single person since you arrived at the airport. Not at the kiosk. Not at security. Not at the gate. Travel is efficient, frictionless and silent.

Categories On Travel
Traveler scowling at his phone beside a terminal window with parked aircraft outside

Since when does an airline change your itinerary without asking?

August 23, 2026August 23, 2026 by Christopher Elliott

Your inbound is late, so software decides you will miss your connection and moves you to a later flight. Then your first flight makes up time. You reach the gate with an hour to spare and your seat is gone.

Categories Forum
Woman glaring at her phone in exasperation while a small cartoon robot walks away behind her

Every customer should have the right to reach a human

August 22, 2026August 22, 2026 by Christopher Elliott

Hackers cleaned out Amy Pollick’s PayPal account. The bot offered to connect her to a human. She typed yes. Then it repeated the offer, word for word. She typed yes again. Four times, the machine promised a person and reneged.

Categories Commentary
Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

August 21, 2026August 21, 2026 by Christopher Elliott

You do not have to be anywhere near a hurricane for one to wreck your trip. The sun can be out at your destination while your aircraft is stuck a thousand miles away, waiting out a storm it never escaped.

Categories Safe Travels
Driver looking in dismay at a wide jagged crack splitting the dashboard of his car

My Alfa Romeo’s dashboard is falling apart and the warranty won’t cover it 

August 20, 2026August 20, 2026 by Christopher Elliott

The dashboard of Jay Catelli’s Alfa Romeo Stelvio is separating from the air vents. His service contract covers interior surfaces. Mopar denied the claim, saying the part number sits on an exclusion list that appears nowhere in his own contract.

Categories Problem Solved
ar rental customer staring open-mouthed at a receipt reading Avis $450 cleaning fee

Avis said she smoked in her rental car, but she had an alibi

August 19, 2026August 18, 2026 by Christopher Elliott

Avis billed Tasha Huebner $450 to deep clean a car she says she returned in pristine condition. The charge was for smoking. She does not smoke. Neither does her passenger. Rental agreements leave odor claims entirely to the company’s judgment.

Categories Advocacy
Passenger in a first class seat looking down at a small basket of snacks on the armrest

No-service summer: Why your vacation feels so cheap (but costs so much)

August 17, 2026August 17, 2026 by Christopher Elliott

You booked a first class seat expecting a hot meal. What arrives is a basket of lukewarm popcorn, because the airline quietly stopped serving meals on that route. Across travel, prices have held steady while the things they bought disappeared.

Categories On Travel
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