CONSUMER ADVOCACY Archives

Kristen Nelson cancels her trip to Iceland in 2020, the refund for her rental car is frozen. The rental company wants her to accept a credit.

Iceland Car Rental charged my card, and my refund is frozen

January 21, 2024February 7, 2022 by Christopher Elliott

Steven Meisel paid Aurora Expeditions a $5,000 deposit for an Antarctic tour back in 2019. Then the pandemic happened.

Can I get my deposit back from Aurora Expeditions? They’ve had my money almost two years

January 21, 2024January 31, 2022 by Christopher Elliott

Why won't Ticketmaster refund Barbara Davenport's VIP tickets to the Lady Gaga show? It claims she missed her window for requesting a cancellation.

I have long-haul COVID. Why can’t I get a refund for my Lady Gaga tickets?

January 21, 2024January 31, 2022 by Christopher Elliott

Kent York cancels his tour package in Norway that he booked through Expedia after the pandemic outbreak. But the hotel won't offer a refund or extend his credit.

Help! My Expedia tour credit is about to expire

January 21, 2024January 24, 2022 by Christopher Elliott

Kent York cancels his tour package in Norway that he booked through Expedia after the pandemic outbreak. But the hotel won’t offer a refund or extend his credit. Is he about to lose $1,875?

After Jonathan Sinnwell updates the hardware drivers on his new Dell laptop, the device stops working. Dell can't fix the problem.

His Dell laptop stopped working after a BIOS update. Does he deserve a refund?

January 21, 2024January 24, 2022 by Christopher Elliott

After Jonathan Sinnwell updates the hardware drivers on his new Dell laptop, the device stops working. Dell can’t fix the problem. Does he deserve a full refund?