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CONSUMER ADVOCACY

After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that?

She returned her rental car, but Avis charged her an extra $4,228

April 8, 2024May 9, 2022 by Christopher Elliott

After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that?

Categories The Travel Troubleshooter
Linda Shapiro tries to change her Trainline tickets from Seville to Madrid but can't do it online. She buys two new tickets to get a refund.

She couldn’t change her train tickets on Trainline.com. Can she get a refund?

January 21, 2024May 2, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
When Virginia Cepero returns two chairs to Pottery Barn, the company doesn't fully refund her. One year later, she's locked in a battle with the company and Capital One. Is there a way out?

She returned her merchandise to Pottery Barn. But where’s her refund? 

January 21, 2024May 2, 2022 by Christopher Elliott

When Virginia Cepero returns two chairs to Pottery Barn, the company doesn’t fully refund her. One year later, she’s locked in a battle with the company and Capital One. Is there a way out?

Categories Problem Solved
When Benn Karne's flight gets canceled after the COVID outbreak, Aegean Airlines eventually refunds one of his tickets. But what about the other one?

Aegean Airlines refunds one ticket but not the other. What’s going on?

January 10, 2026April 25, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter

He ordered three tickets from Vivid Seats but only got two

January 21, 2024March 21, 2022 by Christopher Elliott

Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where’s the third ticket, and can the company make the assist before game time?

Categories Problem Solved
When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024March 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Samsung offers her a $150 electronic certificate if she buys a Galaxy Z Fold3. She does, the manufacturer isn't doing what it promised.

Samsung won’t give me the $150 E-certificate it promised if I bought a Galaxy Z Fold3 

January 21, 2024March 7, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Marriott cancels Cindy Tomlinson's reservation at TownePlace Suites New York/Chelsea but won't rebook her at another hotel. Was it something she said? 

Help! Marriott canceled my reservation and then went silent

January 21, 2024February 21, 2022 by Christopher Elliott

Marriott cancels Cindy Tomlinson’s reservation at TownePlace Suites New York/Chelsea but won’t rebook her at another hotel. Was it something she said? 

Categories Problem Solved
Donna Fredkove's flight to Newark, booked through MyFlightSearch, is canceled without notice. What does Sun Country owe her?

Her online travel agency canceled her flight but didn’t tell her. Now what?

January 21, 2024February 14, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Her Colorado Avalanche game is canceled at the start of the pandemic. The organizer promises her a refund but switches to a credit.

The Avalanche offered her money back. Looks like her refund request got buried

January 21, 2024February 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
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