CONSUMER ADVOCACY Archives

When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024March 14, 2022 by Christopher Elliott

Samsung offers her a $150 electronic certificate if she buys a Galaxy Z Fold3. She does, the manufacturer isn't doing what it promised.

Samsung won’t give me the $150 E-certificate it promised if I bought a Galaxy Z Fold3

January 21, 2024March 7, 2022 by Christopher Elliott

Marriott cancels Cindy Tomlinson's reservation at TownePlace Suites New York/Chelsea but won't rebook her at another hotel. Was it something she said?

Help! Marriott canceled my reservation and then went silent

January 21, 2024February 21, 2022 by Christopher Elliott

Marriott cancels Cindy Tomlinson’s reservation at TownePlace Suites New York/Chelsea but won’t rebook her at another hotel. Was it something she said?

Donna Fredkove's flight to Newark, booked through MyFlightSearch, is canceled without notice. What does Sun Country owe her?

Her online travel agency canceled her flight but didn’t tell her. Now what?

January 21, 2024February 14, 2022 by Christopher Elliott

Her Colorado Avalanche game is canceled at the start of the pandemic. The organizer promises her a refund but switches to a credit.

The Avalanche offered her money back. Looks like her refund request got buried

January 21, 2024February 14, 2022 by Christopher Elliott

Kristen Nelson cancels her trip to Iceland in 2020, the refund for her rental car is frozen. The rental company wants her to accept a credit.

Iceland Car Rental charged my card, and my refund is frozen

January 21, 2024February 7, 2022 by Christopher Elliott

Steven Meisel paid Aurora Expeditions a $5,000 deposit for an Antarctic tour back in 2019. Then the pandemic happened.

Can I get my deposit back from Aurora Expeditions? They’ve had my money almost two years

January 21, 2024January 31, 2022 by Christopher Elliott

Why won't Ticketmaster refund Barbara Davenport's VIP tickets to the Lady Gaga show? It claims she missed her window for requesting a cancellation.

I have long-haul COVID. Why can’t I get a refund for my Lady Gaga tickets?

January 21, 2024January 31, 2022 by Christopher Elliott

Kent York cancels his tour package in Norway that he booked through Expedia after the pandemic outbreak. But the hotel won't offer a refund or extend his credit.

Help! My Expedia tour credit is about to expire

January 21, 2024January 24, 2022 by Christopher Elliott

Kent York cancels his tour package in Norway that he booked through Expedia after the pandemic outbreak. But the hotel won’t offer a refund or extend his credit. Is he about to lose $1,875?

After Jonathan Sinnwell updates the hardware drivers on his new Dell laptop, the device stops working. Dell can't fix the problem.

His Dell laptop stopped working after a BIOS update. Does he deserve a refund?

January 21, 2024January 24, 2022 by Christopher Elliott

After Jonathan Sinnwell updates the hardware drivers on his new Dell laptop, the device stops working. Dell can’t fix the problem. Does he deserve a full refund?

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