CONSUMER ADVOCACY Archives

When she shows up at her Vrbo rental for a one-night stay, the access code doesn't work. She asks for a refund, the owner blocks her.

She wanted a refund for her Vrbo rental. The owner blocked her.

January 21, 2024May 30, 2022 by Christopher Elliott

When Jina Lee cancels a United Airlines flight, the airline promises her a credit. She never gets it. What does the company owe her?

Where’s the credit for my United Airlines flight?

January 21, 2024May 23, 2022 by Christopher Elliott

When Michael O'Connor books an all-inclusive resort in Mexico through Priceline, he discovers it's only half-inclusive. How can he fix that?

Help! My all-inclusive hotel in Mexico is only half-inclusive

November 24, 2024May 16, 2022 by Christopher Elliott

Something went wrong with Christine Miller's Sunrun solar panels. Now the company that was supposed to install them has sent her a bill.

Sunrun abandoned her solar panel project — now they want her to pay $4,672

January 21, 2024May 16, 2022 by Christopher Elliott

Jannick Vielleuse moved from Canada to the United States. Somewhere along the way, Airbnb banned her. How can she get unbanned?

She moved from Canada to the United States. Then Airbnb banned her.

October 21, 2025May 9, 2022 by Christopher Elliott

After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that?

She returned her rental car, but Avis charged her an extra $4,228

April 8, 2024May 9, 2022 by Christopher Elliott

After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that?

Linda Shapiro tries to change her Trainline tickets from Seville to Madrid but can't do it online. She buys two new tickets to get a refund.

She couldn’t change her train tickets on Trainline.com. Can she get a refund?

January 21, 2024May 2, 2022 by Christopher Elliott

When Virginia Cepero returns two chairs to Pottery Barn, the company doesn't fully refund her. One year later, she's locked in a battle with the company and Capital One. Is there a way out?

She returned her merchandise to Pottery Barn. But where’s her refund?

January 21, 2024May 2, 2022 by Christopher Elliott

When Virginia Cepero returns two chairs to Pottery Barn, the company doesn’t fully refund her. One year later, she’s locked in a battle with the company and Capital One. Is there a way out?

When Benn Karne's flight gets canceled after the COVID outbreak, Aegean Airlines eventually refunds one of his tickets. But what about the other one?

Aegean Airlines refunds one ticket but not the other. What’s going on?

January 10, 2026April 25, 2022 by Christopher Elliott

Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where's the third ticket ?

He ordered three tickets from Vivid Seats but only got two

January 21, 2024March 21, 2022 by Christopher Elliott

Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where’s the third ticket, and can the company make the assist before game time?

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