Before you try to use China’s 72-hour visa-free transit, make sure you qualify

Rosalie Dajay thought she’d take advantage of China’s 72-hour visa-free rule for her vacation in Beijing. But when JetBlue denied her boarding for the first leg of her itinerary, she ultimately lost over $6,000, including a flight to China on Emirates Airlines. Read more “Before you try to use China’s 72-hour visa-free transit, make sure you qualify”

Get out of my store! What to do when you’re denied service

When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome. Read more “Get out of my store! What to do when you’re denied service”

Southwest helps fix a wheelchair — and a holiday journey

Waiting in line to board a flight can be a good thing.

It means Carlos Vargas and his 90-year-old mother, of Chicago, can board their Southwest flight to Newark, N.J. first. Read more “Southwest helps fix a wheelchair — and a holiday journey”

Why I hate airline code-sharing and — why you will, too

How much do I hate airline code-sharing? Let me count the ways.

I could offer a lot of persuasive answers, starting with the many code-share catastrophe cases we receive every day on this site. I could also point out that code-sharing is a euphemism for passing off someone else’s flight as your own, or in the language of reality, lying. Read more “Why I hate airline code-sharing and — why you will, too”

I’ve been waiting for a refund since last summer

Wendy Bell has been waiting for a refund on an unused airline ticket since last summer. What’s the holdup? And who can help her get the missing money? Read more “I’ve been waiting for a refund since last summer”