Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer troubles, and from filthy rentals to canceled flights. But our advocacy team has limits on the cases we’ll take. Here’s one. “Her daughter just doesn’t have time for our advocacy team”
After British Airways loses Dhawan Anil’s bag, the airline claims it’s not responsible and that he should call the police. What’s wrong with this picture? “Instead of filing a lost luggage claim, British Airways told him to call the police”
James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines or British Airways see things his way?
“I’d like my carrier-imposed fees back, please”
Alexandra Epee-Bounya arrived at the baggage claim carousel after her flight from London. Her luggage didn’t. But her story went from annoying to bizarre when British Airways referred her to the police department to locate her belongings. Why would the airline refer its passenger to the police department to investigate a lost luggage claim?
After Vueling cancels John McDonnell’s flight, he tries to file a claim for compensation. But wait! British Airways issued his ticket. So who should pay? “A canceled British Airways flight to London and confusing claim”