Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer troubles, and from filthy rentals to canceled flights. But our advocacy team has limits on the cases we’ll take. Here’s one. “Her daughter just doesn’t have time for our advocacy team”
After British Airways loses Dhawan Anil’s bag, the airline claims it’s not responsible and that he should call the police. What’s wrong with this picture? “Instead of filing a lost luggage claim, British Airways told him to call the police”
For a recent trip to Tel Aviv, Edith Maas used OneTravel to buy her airline tickets. Everything went well — until it didn’t. United Airlines canceled her flight home, and when she received no rebooking assistance from either company, she took matters into her own hands. Now she wants a $1,500 refund for the new tickets she says she was forced to buy. But why is she being called a no-show on that canceled flight? “United Airlines canceled her flight. So how did she end up as a no-show?”
James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines see things his way?
“I’d like my carrier-imposed fees back, please”
Alexandra Epee-Bounya arrived at the baggage claim carousel after her flight from London. Her luggage didn’t. But her story went from annoying to bizarre when British Airways referred her to the police department to locate her belongings. Why would the airline refer its passenger to the police department to investigate a lost luggage claim?