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Elliott Report

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BRITISH AIRWAYS

Jim Hutslar faced a challenging situation after a scooter accident forced him to cancel his British Airways flight. Despite receiving a promise from Expedia for a $1,987 ticket credit, he hit a roadblock when British Airways marked him as a "no-show" and canceled his entire trip. As a result, he was caught in a frustrating loop between Expedia and British Airways, each pointing the finger at the other. Discover how Jim navigated this complex issue and whether he managed to secure his ticket credit or lost his money for good.

Expedia says I have a $1,987 credit, but British Airways says I was a “no-show”

September 9, 2024September 4, 2024 by Christopher Elliott

After a scooter accident, Jim Hutslar cancels his British Airways flight. Expedia offers him a $1,987 ticket credit. But British Airways refuses, claiming he was a “no show” for his flight. Is the money lost?

Categories The Travel Troubleshooter
British Airways cancels Maureen Kelleher's flight from Cairo to Boston and rebooks her on a different airline. But it also downgrades her from business class to economy class. Is she entitled to a refund from Road Scholar, her tour operator?

Road Scholar refund: She wants her business class ticket back

July 20, 2024May 8, 2024 by Christopher Elliott

British Airways cancels Maureen Kelleher’s flight from Cairo to Boston and rebooks her on a different airline. But it also downgrades her from business class to economy class. Is she entitled to a refund from Road Scholar, her tour operator?

Categories The Travel Troubleshooter
Matt Cleinman's recent flights from Barcelona to Portland, Ore., did not go well. Actually, that's an understatement. "It was easily the worst airline experience I’ve ever had," he said after American Airlines left him stranded at the airport.

“Easily the worst airline experience I’ve ever had” — but can American Airlines fix this code-share problem?

September 27, 2024March 25, 2024 by Christopher Elliott

Matt Cleinman’s recent flights from Barcelona to Portland, Ore., did not go well. Actually, that’s an understatement. “It was easily the worst airline experience I’ve ever had,” he said after American Airlines left him stranded at the airport.

Categories Advocacy
In 2020, Erika Eng faced a frustrating ordeal when British Airways canceled her Paris flight and failed to refund $994. Despite years of efforts and tangled interactions with Flight Network and credit card companies, her refund remains elusive, exemplifying the challenges many faced with airlines during the pandemic.

British Airways refund disaster: I’m still waiting for my pandemic ticket refund!

May 8, 2024December 8, 2023 by Christopher Elliott

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

Categories The Travel Troubleshooter
British Airways lost Louis Hyman's airline ticket. The airline canceled his flight and promised him a ticket credit or refund. Where is it?

British Airways lost my airline ticket. Can you help me find it (and get a refund)?

May 8, 2024November 5, 2023 by Christopher Elliott

British Airways lost Louis Hyman’s airline ticket. The airline canceled his flight and promised him a ticket credit or refund. Where is it?

Categories The Travel Troubleshooter
When Laurie Mannino tried to change her airline tickets on British Airways, she ran into a common problem: The airline kept her on hold for hours.

Warning! Airline scammers are posing as fake call centers

January 19, 2024June 4, 2023 by Christopher Elliott

When Laurie Mannino tried to change her airline tickets on British Airways, she ran into a common problem: The airline kept her on hold for hours.

So she Googled “talk to a human at British Airways” and found a number that picked up on the first ring.

It was a fake.

Categories Advocacy, Featured
British Airways canceled his flight. Can he get a refund?

British Airways canceled my flight and now it refuses to give me a refund

August 31, 2024August 8, 2022 by Christopher Elliott

When British Airways cancels Carrie Christensen’s flight, she asks the carrier for a refund. Instead, it accuses her of missing her flight. Now it’s refusing to return all her money. Can it do that?

Categories The Travel Troubleshooter
The carrier-imposed fees are quite high on a BA ticket

I’d like my carrier-imposed fees back, please

January 31, 2024February 26, 2018 by Christopher Elliott

James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines see things his way?

Categories The Travel Troubleshooter

A canceled British Airways flight to London and confusing claim

January 31, 2024January 5, 2018 by Christopher Elliott

After Vueling cancels John McDonnell’s flight, he tries to file a claim for compensation. But wait! British Airways issued his ticket. So who should pay?

Categories The Travel Troubleshooter

I canceled my airline ticket within 24 hours. Where’s my refund?

February 1, 2024December 8, 2017 by Christopher Elliott

When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?

Categories The Travel Troubleshooter
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