Why won’t British Airways cover my cab fare?

After British Airways reroutes Jane Lyons’ flight from Baltimore to Washington, a representative promises that the airline will reimburse her for her taxi fare. But when she presents the airline with a bill, it balks. Read more “Why won’t British Airways cover my cab fare?”

No flight, meals, phone or bags from British Airways — and no compensation

Whoever said, “Any landing you can walk away from is a good one” must not have known David Youngquist.

And they aren’t familiar with the current service level at British Airways — at least, not as he experienced it. Read more “No flight, meals, phone or bags from British Airways — and no compensation”

Turkey is “completely unsafe” — isn’t there a workaround?

Samantha Sieverling is in a bind. She has tickets to fly from Seattle to Sofia on British Airways, with return through Istanbul, but she doesn’t feel it’s a safe route. Read more “Turkey is “completely unsafe” — isn’t there a workaround?”

Her doctor grounded her, but why can the airline keep her money?

Cynthia Lane is grounded, but British Airways is flying away with her money.

It can keep the $1,013 she spent on her nonrefundable airline tickets. But should it?
Read more “Her doctor grounded her, but why can the airline keep her money?”

British Airways promised to reimburse us for the shuttle — why won’t it?

After a flight delay, British Airways reschedules flights for Chintha Kuruppunayake and her friend to arrive at Washington Dulles International Airport instead of Baltimore-Washington International Airport. No worries, the airline will cover the cost of their shuttle back to BWI. And then it doesn’t.
Read more “British Airways promised to reimburse us for the shuttle — why won’t it?”