BRITISH AIRWAYS
Can my tour operator pocket my airline refund?
Donald Kne’s British Airways flight is canceled, and the carrier refunds the money to his tour operator. So why isn’t the company refunding the money back to him?
I have a seat but I don’t have a seat assignment
If you have a seat on a plane, shouldn’t you also have a seat assignment?
I paid for tickets on the wrong airline
Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?
Ridiculous or not? When a “fuel surcharge” costs more than an airline ticket
When Walter Nissen signed up for a British Airways Chase Visa card recently, he though he’d be jetting off to London after earning just 50,000 miles.
What would you do? Where’s my $7,369 refund for a canceled flight?
Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.
Two change fees, one airline ticket — and no help
Unbeknownst to Janice Sinclair, her sister in Spain is paying British Airways a change fee for the family’s airline tickets at the exact same time she is. It’s a double-billing — sort of. British Airways isn’t offering a refund. But should it?