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BRITISH AIRWAYS

Delayed by a day, and these flight vouchers aren’t gonna cut it

January 23, 2024July 9, 2013 by Christopher Elliott

Flight delays happen. But the one experienced by Nigel Goring-Morris and his companion on their flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate, that I’m considering getting involved.

Categories Should I Take The Case?

I had an aneurysm, but British Airways is keeping my money

January 23, 2024June 15, 2013 by Christopher Elliott

After Gavin King suffers an aneurysm and misses his flight to England, British Airways decides to keep his money. Requests for a refund or credit go unanswered. Looks like a case for the Travel Troubleshooter.

Categories The Travel Troubleshooter

Is this British Airways flight bad enough for you?

January 22, 2024February 5, 2013 by Christopher Elliott

Arthur West’s 50th anniversary trip to Venice was “extremely enjoyable” — except for one little issue: the British Airways flights. All of them.

Categories Should I Take The Case?

I paid an extra $8,250 to fly home — can you help me get a refund?

January 22, 2024January 22, 2013 by Christopher Elliott

… Read more

Categories Should I Take The Case?
After British Airways cancels Donald Kne's flight, it refunds his tour operator. So why won't Overseas Adventure Travel pass the money along to him?

Can my tour operator pocket my airline refund?

January 22, 2024August 10, 2012 by Christopher Elliott

Donald Kne’s British Airways flight is canceled, and the carrier refunds the money to his tour operator. So why isn’t the company refunding the money back to him?

Categories Commentary, The Travel Troubleshooter

I have a seat but I don’t have a seat assignment

January 22, 2024February 8, 2012 by Christopher Elliott

If you have a seat on a plane, shouldn’t you also have a seat assignment?

Categories Commentary

I paid for tickets on the wrong airline

December 2, 2024February 3, 2012 by Christopher Elliott

Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?

Categories Commentary

Ridiculous or not? Airline wants my bank account information

January 22, 2024August 24, 2011 by Christopher Elliott

… Read more

Categories Commentary

Ridiculous or not? When a “fuel surcharge” costs more than an airline ticket

January 20, 2024March 23, 2011 by Christopher Elliott

When Walter Nissen signed up for a British Airways Chase Visa card recently, he though he’d be jetting off to London after earning just 50,000 miles.

Categories Commentary

What would you do? Where’s my $7,369 refund for a canceled flight?

January 20, 2024March 17, 2011 by Christopher Elliott

Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.

Categories Commentary
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