Why is British Airways referring me to the police department to find my lost bag?

Alexandra Epee-Bounya arrived at the baggage claim carousel after her flight from London. Her luggage didn’t. But her story went from annoying to bizarre when British Airways referred her to the police department to locate her belongings. Why would the airline refer its passenger to the police department to investigate a lost luggage claim?

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Here’s how to get an airline to pay your EU 261 claim

When British Airways canceled Lawrence Karp’s recent flight from London to Philadelphia, the airline rebooked him and the other three people in his party on a flight to Newark, N.J. But it denied his EU 261 claim, the European air travel protection law.

Why? According to British Airways, a cabin crew strike caused the flight cancellation. And it contends this strike relieves the airline of paying the EU 261 claim. Does it? Read more “Here’s how to get an airline to pay your EU 261 claim”

Here’s why booking connections on separate itineraries is a bad idea

Dov Hook wants a refund for change fees charged by American Airlines for a missed connection. But our advocates are not inclined to assist him because his situation is the result of his own errors. Read more “Here’s why booking connections on separate itineraries is a bad idea”

Why was this traveler’s return flight canceled?

At the end of his pilgrimage to San Sebastian, Spain, Adelino Alambra tried to check in for his flight home from Madrid to Baltimore. But British Airways told him that his ticket had already been used. Can we help him find out what happened to his ticket and get his money back? Read more “Why was this traveler’s return flight canceled?”

What kind of “ticket protection” is this, anyway?

When Vance Luke bought an airline ticket for his daughter, he added optional “Ticket Protection” through International Travel Network (ITN). So when his daughter was hospitalized just before her trip, he expected that she would get a full refund for the cost of the ticket. Read more “What kind of “ticket protection” is this, anyway?”