SSSS! Behold the four letters that you don’t ever want to see on your boarding pass. If you find the Secondary Security Screening Selection — SSSS stamp on your ticket, you should know that the TSA agents will be treating you to an extra-special and in-depth security screening.
But how, and by whom, are passengers selected for this additional form of screening? After Jo Freeman’s recent unpleasant close encounter of the TSA kind, she wants to know. Read more “What you need to know about that SSSS stamp on your boarding pass”
If you thought 2017 was a challenging year for airline passengers, just wait until you see what’s ahead. Read more “A survival guide to air travel in 2018”
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund? Read more “I canceled my airline ticket within 24 hours. Where’s my refund?”
If it seems as if airlines are getting away with more passenger-unfriendly behavior, maybe it’s because they are.
The Aviation Consumer Protection Division of the Department of Transportation (DOT), which is responsible for enforcing federal consumer-protection regulations, is on track to punish significantly fewer airlines this year, issuing 18 consent orders for $3.1 million in civil penalties. By comparison, the DOT had 29 orders worth $6.4 million for 2016, which included a $1.6 million fine against American Airlines for violating its tarmac delay rules handed down in mid-December. Barring a last-minute flurry of penalties, 2017 will be a much quieter year for the department. Read more “The DOT has fined fewer airlines this year. Should you be worried?”
Imagine a world where your cruise line or airline pays you if it fails to keep its schedule, you aren’t penalized for a canceled reservation if your hotel is able to resell the room and ticket change fees are related to the actual cost of changing your flight schedule.
Impossible, right? Read more “Will a new bill hold the travel industry accountable?”
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay? Read more “Bumped from my flight to Palm Beach — why won’t American pay up?”
The U.S. Transportation Department surprised the travel world last month by suspending the creation of an important new consumer-protection regulation. Read more “Transportation department taps brakes on proposed regulation requiring disclosure of airline fees”