Don’t let your airline rights fly away. Here’s how to protect them
You can almost feel it when you fly these days. It’s that sense that you’re a second-class citizen with limited rights — or none at all.
DEPARTMENT OF TRANSPORTATION
Airlines want to roll back consumer protections — will your rights disappear?
Imagine this: Your flight’s been delayed over and over. But when you ask a lone worker staffing the customer service counter for help, he just shrugs. There’s no meal voucher, no compensation — not even an apology. Just an indifferent employee telling you to deal with it.
Airline seats are too small. Here’s what we need to do.
Planes don’t just feel more cramped than ever — they are more cramped. There’s also a growing realization that small seats pose a real threat to our health and safety. And while there are ways to beat the system, the ultimate fix isn’t up to passengers.
Refund confusion after United Airlines cancels his tickets. But where’s the money?
When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?
I paid Aer Lingus for extra luggage I didn’t need. Can I get a refund?
Krista O’Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won’t the airline help her undo the mistake?
What should I do if my flight has been canceled or delayed?
If an airline cancels or delays your flight, do you deserve a refund? It depends. Here’s a guide on airline cancellations and delays.
I canceled my airline ticket within 24 hours. Where’s my refund?
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?
Bumped from my flight to Palm Beach — why won’t American pay up?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
Transportation department taps brakes on proposed regulation requiring disclosure of airline fees
The U.S. Transportation Department surprised the travel world last month by suspending the creation of an important new consumer-protection regulation.
As airline complaints soar, the government comes to the rescue
Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.