Skip to content
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
Get Help
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us

DEPARTMENT OF TRANSPORTATION

Planes don't just feel more cramped than ever -- they are more cramped. There's also a growing realization that small seats pose a real threat to our health and safety. And while there are ways to beat the system, the ultimate fix isn't up to passengers.

Airline seats are too small. Here’s what we need to do.

May 5, 2025December 22, 2024 by Christopher Elliott

Planes don’t just feel more cramped than ever — they are more cramped. There’s also a growing realization that small seats pose a real threat to our health and safety. And while there are ways to beat the system, the ultimate fix isn’t up to passengers.

Categories On Travel
Maxine Biggs booked a flight for her husband from Salt Lake City to Geneva via Booking.com, but United Airlines canceled it and promised a refund. Despite United sending the refund to Booking.com three months later, Maxine is still waiting for her $1,751, six months on. Repeated calls to Booking.com only resulted in empty promises and no concrete information. After contacting both companies on her behalf, it was discovered that United had mistakenly exchanged the ticket instead of refunding it. Finally, after much confusion, Maxine received her long-awaited refund.

Refund confusion after United Airlines cancels his tickets. But where’s the money?

September 25, 2024July 24, 2024 by Christopher Elliott

When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?

Categories The Travel Troubleshooter
Krista O'Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won't the airline help her undo the mistake?

I paid Aer Lingus for extra luggage I didn’t need. Can I get a refund?

November 4, 2024April 4, 2023 by Christopher Elliott

Krista O’Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won’t the airline help her undo the mistake?

Categories The Travel Troubleshooter
If an airline cancels or delays your flight, do you deserve a refund? It depends. Here's a guide on airline cancellations and delays.

What should I do if my flight has been canceled or delayed?

October 30, 2024June 29, 2022 by Christopher Elliott

If an airline cancels or delays your flight, do you deserve a refund? It depends. Here’s a guide on airline cancellations and delays.

Categories Ultimate Consumer Guides

I canceled my airline ticket within 24 hours. Where’s my refund?

February 1, 2024December 8, 2017 by Christopher Elliott

When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?

Categories The Travel Troubleshooter
After Samantha Gomez is bumped from a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?

Bumped from my flight to Palm Beach — why won’t American pay up?

February 1, 2024July 28, 2017 by Christopher Elliott

After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?

Categories The Travel Troubleshooter
The U.S. Transportation Department surprised the travel world last month by suspending the creation of an important new consumer-protection regulation.

Transportation department taps brakes on proposed regulation requiring disclosure of airline fees

February 1, 2024April 17, 2017 by Christopher Elliott

The U.S. Transportation Department surprised the travel world last month by suspending the creation of an important new consumer-protection regulation.

Categories Commentary

As airline complaints soar, the government comes to the rescue

December 13, 2023December 20, 2015 by Christopher Elliott

Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.

Categories The Navigator
Kathleen paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways.

Are lax rules slowing down airline ticket refunds?

January 22, 2024November 3, 2012 by Christopher Elliott

Kathleen paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways.

Categories Commentary, The Navigator
Did the federal government just kill tarmac delays? You could be forgiven for thinking so after reading this morning's news release.

Tarmac delays, R.I.P.? Don’t bet on it

January 19, 2024December 7, 2010 by Christopher Elliott

Did the federal government just kill tarmac delays?

Categories Commentary
Older posts
Page1 Page2 Next →

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Get Help

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

Sign Up

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Join Us

Follow Us

© 2025 Elliott Report | Privacy Policy
  • Home
  • Features
    • Advocacy
    • Problem Solved
    • On Travel
    • The Travel Troubleshooter
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
  • Get Help

Don't Miss a Story!

Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more. 

Invalid email address
Thanks for subscribing!