Refund confusion after United Airlines cancels his tickets. But where’s the money?
When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?
DEPARTMENT OF TRANSPORTATION
I paid Aer Lingus for extra luggage I didn’t need. Can I get a refund?
Krista O’Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won’t the airline help her undo the mistake?
What should I do if my flight has been canceled or delayed?
If an airline cancels or delays your flight, do you deserve a refund? It depends. Here’s a guide on airline cancellations and delays.
I canceled my airline ticket within 24 hours. Where’s my refund?
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?
Bumped from my flight to Palm Beach — why won’t American pay up?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
Transportation department taps brakes on proposed regulation requiring disclosure of airline fees
The U.S. Transportation Department surprised the travel world last month by suspending the creation of an important new consumer-protection regulation.
As airline complaints soar, the government comes to the rescue
Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.
Are lax rules slowing down airline ticket refunds?
Kathleen paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways.
LaHood on Spirit’s carry-on baggage fees: “We’re gonna hold the airline’s feet to the fire on this”
Spirit Airlines’ decision to begin charging passengers for carry-on luggage — and lowering some fares to a penny — has caught the attention of the federal government, as many predicted it would. In part one of our exclusive interview with Transportation Secretary Ray LaHood, we talk about fees, consumer protection and the future of airline service