As airline complaints soar, the government comes to the rescue
Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.
DEPARTMENT OF TRANSPORTATION
Are lax rules slowing down airline ticket refunds?
Kathleen paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways.
LaHood on Spirit’s carry-on baggage fees: “We’re gonna hold the airline’s feet to the fire on this”
Spirit Airlines’ decision to begin charging passengers for carry-on luggage — and lowering some fares to a penny — has caught the attention of the federal government, as many predicted it would. In part one of our exclusive interview with Transportation Secretary Ray LaHood, we talk about fees, consumer protection and the future of airline service