Here to help
When Milton Dortch and his wife planned their trip from Atlanta to New York in December 2015, Dortch booked their flights on Delta Air Lines, using his American Express SkyMiles credit card. On their day of travel a series of violent thunderstorms caused delays in the southeastern U.S., and Dortch arrived at his destination 10 hours late.
Doug Marshak wants EU 261 compensation from Delta Air Lines. The reason? An almost six-hour delay flying back home from Europe. Delta doesn’t bother telling passengers they’re entitled to anything under the European consumer rights law. But we will.
If you’ve ever been on an airplane, you’re familiar with the “fasten seatbelt” sign and repeated reminders from the flight crew to keep your seatbelts fastened.
David Grogan thinks he’s on the first leg of a flight to Oaxaca, Mexico, with visions of kicking back and drinking margaritas poolside at his hotel. Then his Delta Air Lines flight is canceled and he’s unable to make any other flights. Can our advocates get him a refund?
Aron Szekely’s complaint stunned our advocates — but not in the way he had hoped. When American Airlines refused to allow his faithful dog on a flight to Japan, did this military man simply abandon the animal at the airport?
The first leg of Michael Rogers’ flight — purchased through Expedia, sold by Delta and operated by Alitalia — is delayed, forcing him to rebook his connecting flight. Then he’s bumped. Who owes Rogers a refund for his airfares and other expenses – and can our advocates help him obtain one?
After bad weather forces Delta Air Lines to cancel Anna Vilnits’ flight, it offers her a goodwill gesture, but she rejects it and repeatedly insults the airline. Now she’s changed her mind. Can our advocates help her get Delta to reinstate its offer?
Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation?
When Don Horger’s wife passed away, he asked Delta Air Lines to transfer her SkyMiles to him. Delta agreed, but only if Horger would pay the transfer fee. Horger didn’t think that he should be charged the fee.
Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
James Hager and his wife are looking forward to a relaxing trip to Arizona after she finishes her treatment for a brain tumor. Unfortunately, before they can leave, they receive the troubling news that she needs further treatment. Can Delta provide some relief?
Allen Mcdowell and his wife book a cruise package with flights. When they arrive at the airport for the return trip, they learn that their flight is changed. But, they aren’t notified of the change and they miss the flight. They have to buy new tickets, and can’t get their money back. Can our advocates help them get reimbursed?
It just wasn’t David Ababio’s day.
His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary.
United Airlines flight 1031 was about 80 miles east of Cancún, on its way from Panama City’s Tocumen International Airport to Houston’s George Bush Intercontinental Airport, when it encountered turbulence earlier this summer — severe turbulence.
When Siu-Fun Quan’s aunt and uncle decided to visit her in Minneapolis, they made the long trip over from China without incident. When it was time for them to return home, she wanted to make sure everything went smoothly as well.
Ningfen Chang buys an airline ticket to China. But, when she arrives at the airport, the airline tells her she doesn’t have a ticket .She has to buy a new ticket. Can we help her get a refund for the cost of the second ticket?
Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?
Taylor Jennings has a tough time getting his bags from Baton Rouge, La., to Cleveland. Then his flight home to Louisiana is canceled. Rather than wait three days for a new Delta Air Lines flight, he takes matters into his own hands by buying his own ticket from American Airlines and returning home the next day. Naturally, he expects Delta to reimburse him for his American ticket. Unfortunately, this was not the best way to handle the situation. Can our advocates help him get reimbursed nevertheless?
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
After receiving her first Delta American Express Gold Card, Anita Livanec is wondering if Amex can add two plus two — or $50 plus $50.
The number of consumer complaints soared to an all-time high in June, with the airline industry providing most of the lift.
Darren Johnson and his wife were forced to cut short their trip to St. Thomas in order to return to Salt Lake City to be with their daughter, who needed major surgery. On the way home, Johnson and his wife found themselves stuck in the Atlanta airport during the infamous Delta computer outage of August 2016.
Deborah Glotzer showed up for her recent Delta Air Lines flight from Boston to Seattle. Her flight crew didn’t.
Robert Rosofsky books and pays for a round-trip flight, with one leg on Delta Air Lines and the return on Virgin Atlantic. When he goes to select seats for his return flight, he finds he’s being charged an additional $76. Can he use our contacts to obtain a refund?
Deborah Freedline’s flight was diverted to Pittsburgh because of bad weather at her original destination, New York City’s LaGuardia Airport. Pittsburgh’s a great city, but not where she’d planned to spend the night. The airline said it was due to a weather delay. She disagrees and wants more compensation.
Conflicts between companies and their customers are common, and consumers often act as their own advocates. We regularly advise consumers to start with a politely worded letter to the company, succinctly describing the problem and asking for a specific, reasonable resolution.
Seems like the airlines just don’t get it. You’d think that after United settled with David Dao for the severe injuries he sustained while being forcibly removed from an overbooked flight, airlines would understand that overselling flights and removing already-seated passengers won’t fly as a matter of customer service.