Aron Szekely’s complaint stunned our advocates — but not in the way he had hoped. When American Airlines refused to allow his faithful companion on a flight to Japan, did this military man simply abandon his dog at the airport?
Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation?
Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
The number of consumer complaints soared to an all-time high in June, with the airline industry providing most of the lift.
Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami. But Delta isn’t doing him any favors. Can this trip be saved?
What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you.
The lowly economy-class section is getting an upgrade in 2015. Or a downgrade, depending on your point of view.
Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight. But what?