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Elliott Report

Elliott Report

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DELTA AIR LINES

Jeff Berman's flight from Seattle to Quebec City was a nightmare. A delay on the first leg of his flight left him stranded in Calgary, and the only way out was to buy a new ticket to his final destination.

Airline code-share nightmare: WestJet left me stranded in Calgary!

April 26, 2025April 14, 2025 by Christopher Elliott

Jeff Berman’s flight from Seattle to Quebec City was a nightmare. A delay on the first leg of his flight left him stranded in Calgary, and the only way out was to buy a new ticket to his final destination.

Categories Advocacy
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours. 

Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?

September 13, 2024April 15, 2024 by Christopher Elliott

Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours. 

Categories Advocacy
American Queen Voyages, which is teetering on the brink of insolvency, is holding up Terrance Hardy's refund. The reason? It can't figure out how much a Delta SkyMile is worth. 

How much is a Delta SkyMile worth? This nearly bankrupt cruise line wants to know

July 10, 2024March 13, 2024 by Christopher Elliott

American Queen Voyages, which is teetering on the brink of insolvency, is holding up Terrance Hardy’s refund. The reason? It can’t figure out how much a Delta SkyMile is worth. 

Categories The Travel Troubleshooter
On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger -- so overweight that he couldn't fit into his seat. 

Do overweight passengers deserve a bigger seat on a plane?

July 15, 2024July 15, 2023 by Christopher Elliott

On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger — so overweight that he couldn’t fit into his seat. 

Categories Airline Problems, Featured, On Travel

My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund

August 27, 2023December 15, 2017 by Christopher Elliott

Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation?

Categories The Travel Troubleshooter

Delta stopped flying to Barbados — is our vacation ruined?

October 24, 2023August 15, 2017 by Christopher Elliott

Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?

Categories The Travel Troubleshooter
luggage, baggage, lost, trip, travel, bag, bags, flight, handling, handler

Alitalia promised to cover my lost luggage, but the check never arrived

December 12, 2023July 14, 2017 by Christopher Elliott

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?

Categories The Travel Troubleshooter
What does Delta owe you if it cancels your flight?

Hey Delta, where are my vouchers? Delta, are you there?

September 19, 2024November 11, 2016 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
What's this reward offer of "Dermallo" from the Delta.com site? Pat Morin wants to know. So will you. monthly "membership" fee.

Offered a reward but ended up with a monthly “membership” fee

August 14, 2023October 21, 2016 by Christopher Elliott

What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you.

Categories Problem Solved
The lowly economy-class section is getting an upgrade in 2015. Or a downgrade, depending on your point of view.

Economy class gets an upgrade – or is it a downgrade?

January 29, 2024January 18, 2015 by Christopher Elliott

The lowly economy-class section is getting an upgrade in 2015. Or a downgrade, depending on your point of view.

Categories The Navigator
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