When Milton Dortch and his wife planned their trip from Atlanta to New York in December 2015, Dortch booked their flights on Delta Air Lines. They used his American Express SkyMiles credit card. On their day of travel, a series of violent thunderstorms caused delays in the southeastern U.S., and Dortch arrived at his destination 10 hours late.
What Dortch did next will surprise you.
Read more “Read this before you file a chargeback on a delayed flight”
If you’ve ever been on an airplane, then you’re familiar with the “fasten seatbelt” sign. But what if your seatbelt won’t unfasten? Is a stuck seatbelt worth $5,000 in compensation? That’s what Delta Air Lines passenger Beverly Milne wants to know.
Read more “No, a stuck seatbelt on your Delta Air Lines flight doesn’t lead to a $5,000 windfall”
Aron Szekely’s complaint stunned our advocates — but not in the way he had hoped. When American Airlines refused to allow his faithful companion on a flight to Japan, did this military man simply abandon his dog at the airport? Read more “Did this traveler really abandon his dog “curbside” at the airport?”
Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation? Read more “My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund”