Read this before you file a chargeback on a delayed flight

When Milton Dortch and his wife planned their trip from Atlanta to New York in December 2015, Dortch booked their flights on Delta Air Lines. They used his American Express SkyMiles credit card. On their day of travel, a series of violent thunderstorms caused delays in the southeastern U.S., and Dortch arrived at his destination 10 hours late.

What Dortch did next will surprise you.

Read more “Read this before you file a chargeback on a delayed flight”

Follow these steps to EU 261 compensation from Delta Air Lines

Doug Marshak wants EU 261 compensation from Delta Air Lines. The reason? An almost six-hour delay flying back home from Europe. Delta doesn’t bother telling passengers they’re entitled to anything under the European consumer rights law. But we will. Read more “Follow these steps to EU 261 compensation from Delta Air Lines”

No, a stuck seatbelt on your Delta Air Lines flight doesn’t lead to a $5,000 windfall

If you’ve ever been on an airplane, then you’re familiar with the “fasten seatbelt” sign. But what if your seatbelt won’t unfasten? Is a stuck seatbelt worth $5,000 in compensation? That’s what Delta Air Lines passenger Beverly Milne wants to know.

Read more “No, a stuck seatbelt on your Delta Air Lines flight doesn’t lead to a $5,000 windfall”

Delta Air Lines canceled my flight, so where is my refund?

David Grogan thinks he’s on the first leg of a flight to Oaxaca, Mexico, with visions of kicking back and drinking margaritas poolside at his hotel. Then his Delta Air Lines flight is canceled and he’s unable to make any other flights. Can our advocates get him a refund? Read more “Delta Air Lines canceled my flight, so where is my refund?”

Did this traveler really abandon his dog “curbside” at the airport?

Aron Szekely’s complaint stunned our advocates — but not in the way he had hoped. When American Airlines refused to allow his faithful companion on a flight to Japan, did this military man simply abandon his dog at the airport? Read more “Did this traveler really abandon his dog “curbside” at the airport?”