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DELTA AIR LINES

A plus-sized passenger struggling to fit into an economy-class airline seat.

Do overweight passengers deserve a bigger seat on a plane?

August 16, 2023July 15, 2023 by Christopher Elliott

On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger — so overweight that he couldn’t fit into his seat. 

Categories Airline Problems, Featured, On Travel

My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund

August 27, 2023December 15, 2017 by Christopher Elliott

Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation?

Categories The Travel Troubleshooter

Delta stopped flying to Barbados — is our vacation ruined?

July 20, 2023August 15, 2017 by Christopher Elliott

Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?

Categories The Travel Troubleshooter
luggage, baggage, lost, trip, travel, bag, bags, flight, handling, handler

Alitalia promised to cover my lost luggage, but the check never arrived

August 11, 2023July 14, 2017 by Christopher Elliott

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?

Categories The Travel Troubleshooter

Hey Delta, where are my vouchers? Delta, are you there?

August 18, 2023November 11, 2016 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
What's this reward offer of "Dermallo" from the Delta.com site? Pat Morin wants to know. So will you. monthly "membership" fee.

Offered a reward but ended up with a monthly “membership” fee

August 14, 2023October 21, 2016 by Christopher Elliott

What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you.

Categories Problem Solved

Economy class gets an upgrade – or is it a downgrade?

August 27, 2023January 18, 2015 by Christopher Elliott

… Read more

Categories The Navigator
Shutterstock

Berated for a screaming baby – do I deserve a full refund?

September 23, 2023September 22, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Kneschke/Shutterstock

I can’t walk, so how can I fly?

June 27, 2014 by Christopher Elliott

Catherine Brubaker won’t be able to fly from Wichita, Kan., to Fort Myers, Fla., after breaking her ankle. Her ticket is nonrefundable and the airline wants to charge a change fee and fare differential to use the ticket next year. Isn’t there a better way?

Read more

Categories The Travel Troubleshooter
Mironov/Shutterstock

Are airlines pulling a bait-and-switch?

May 25, 2014May 25, 2014 by Christopher Elliott

Alina Novak’s complaint had a familiar ring to it. While she was searching for an inexpensive round-trip ticket from Toronto to Fort Lauderdale, Fla., on TripAdvisor.com, she stumbled upon a $177 airfare.

Read more

Categories The Navigator
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