Delta stopped flying to Barbados — is our vacation ruined?

Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved? Read more “Delta stopped flying to Barbados — is our vacation ruined?”

Alitalia promised to cover my lost luggage, but the check never arrived

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? Read more “Alitalia promised to cover my lost luggage, but the check never arrived”

In record month for complaints, airline grievances take off

The number of consumer complaints soared to an all-time high in June, with the airline industry providing most of the lift. Read more “In record month for complaints, airline grievances take off”

Why you should never, ever book your flights this way

Booking an international flight on multiple airlines with separate itineraries can be risky. The potential for problems can far outweigh the savings.

Elizabeth Marini found this out the hard way. Her parents purchased her a ticket on TAP Portugal flying out of John F. Kennedy International Airport. She then booked her connecting flight from Boston to JFK on a separate itinerary on Delta Air Lines.

This became the precursor for her distressing trip. Read more “Why you should never, ever book your flights this way”

Hey Delta, where are my vouchers? Delta, are you there?

Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami. But Delta isn’t doing him any favors. Can this trip be saved? Read more “Hey Delta, where are my vouchers? Delta, are you there?”