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DELTA AIR LINES

On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger -- so overweight that he couldn't fit into his seat. 

Do overweight passengers deserve a bigger seat on a plane?

July 15, 2024July 15, 2023 by Christopher Elliott

On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger — so overweight that he couldn’t fit into his seat. 

Categories Airline Problems, Featured, On Travel

My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund

August 27, 2023December 15, 2017 by Christopher Elliott

Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation?

Categories The Travel Troubleshooter

Delta stopped flying to Barbados — is our vacation ruined?

October 24, 2023August 15, 2017 by Christopher Elliott

Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?

Categories The Travel Troubleshooter
luggage, baggage, lost, trip, travel, bag, bags, flight, handling, handler

Alitalia promised to cover my lost luggage, but the check never arrived

December 12, 2023July 14, 2017 by Christopher Elliott

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?

Categories The Travel Troubleshooter
What does Delta owe you if it cancels your flight?

Hey Delta, where are my vouchers? Delta, are you there?

September 19, 2024November 11, 2016 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
What's this reward offer of "Dermallo" from the Delta.com site? Pat Morin wants to know. So will you. monthly "membership" fee.

Offered a reward but ended up with a monthly “membership” fee

August 14, 2023October 21, 2016 by Christopher Elliott

What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you.

Categories Problem Solved
The lowly economy-class section is getting an upgrade in 2015. Or a downgrade, depending on your point of view.

Economy class gets an upgrade – or is it a downgrade?

January 29, 2024January 18, 2015 by Christopher Elliott

The lowly economy-class section is getting an upgrade in 2015. Or a downgrade, depending on your point of view.

Categories The Navigator
Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight, with screaming baby. But what?

Berated for a screaming baby – do I deserve a full refund?

January 29, 2024September 22, 2014 by Christopher Elliott

Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight, with screaming baby. But what?

Categories Should I Take The Case?
Her Delta Airlines ticket is nonrefundable and the airline wants to charge a change fee and fare differential to use the ticket next year.

I can’t walk, so how can I fly?

January 27, 2024June 27, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Her complaint had a familiar ring of bait-and-switch to it. She was searching for an inexpensive round-trip airfare ticket.

Are airlines pulling a bait-and-switch?

January 26, 2024May 25, 2014 by Christopher Elliott

… Read more

Categories The Navigator
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