In record month for complaints, airline grievances take off

The number of consumer complaints soared to an all-time high in June, with the airline industry providing most of the lift. Read more “In record month for complaints, airline grievances take off”

Why you should never, ever book your flights this way

Booking an international flight on multiple airlines with separate itineraries can be risky. The potential for problems can far outweigh the savings.

Elizabeth Marini found this out the hard way. Her parents purchased her a ticket on TAP Portugal flying out of John F. Kennedy International Airport. She then booked her connecting flight from Boston to JFK on a separate itinerary on Delta Air Lines.

This became the precursor for her distressing trip. Read more “Why you should never, ever book your flights this way”

Hey Delta, where are my vouchers? Delta, are you there?

Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami. But Delta isn’t doing him any favors. Can this trip be saved? Read more “Hey Delta, where are my vouchers? Delta, are you there?”

Offered a reward but ended up with a monthly “membership” fee

What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you. 
Read more “Offered a reward but ended up with a monthly “membership” fee”

“This is a very clear breach of contract by Delta”

Phillip Deutschler’s case should have been fixable — if not at the time Delta Air Lines canceled his flight, then when he asked the airline to cover the ticket he had to book. Read more ““This is a very clear breach of contract by Delta””