Who’s responsible for this missed flight to Egypt?

The first leg of Michael Rogers’ flight — purchased through Expedia, sold by Delta and operated by Alitalia — is delayed, forcing him to rebook his connecting flight. Then he’s bumped. Who owes Rogers a refund for his airfares and other expenses – and can our advocates help him obtain one? Read more “Who’s responsible for this missed flight to Egypt?”

How did this traveler talk herself out of Delta’s goodwill gesture?

After bad weather forces Delta Air Lines to cancel Anna Vilnits’ flight, it offers her a goodwill gesture, but she rejects it and repeatedly insults the airline. Now she’s changed her mind. Can our advocates help her get Delta to reinstate its offer? Read more “How did this traveler talk herself out of Delta’s goodwill gesture?”

My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund

Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation? Read more “My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund”

You have a horse in this race. Time to do something about it.

Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
Read more “You have a horse in this race. Time to do something about it.”

Delta’s spontaneous goodwill gesture is a welcome act of kindness

James Hager and his wife are looking forward to a relaxing trip to Arizona after she finishes her treatment for a brain tumor. Unfortunately, before they can leave, they receive the troubling news that she needs further treatment. Can Delta provide some relief? Read more “Delta’s spontaneous goodwill gesture is a welcome act of kindness”