In record month for complaints, airline grievances take off

The number of consumer complaints soared to an all-time high in June, with the airline industry providing most of the lift. Read more “In record month for complaints, airline grievances take off”

Hey Delta, where are my vouchers? Delta, are you there?

Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami. But Delta isn’t doing him any favors. Can this trip be saved? Read more “Hey Delta, where are my vouchers? Delta, are you there?”

Offered a reward but ended up with a monthly “membership” fee

What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you. 
Read more “Offered a reward but ended up with a monthly “membership” fee”

“This is a very clear breach of contract by Delta”

Phillip Deutschler’s case should have been fixable — if not at the time Delta Air Lines canceled his flight, then when he asked the airline to cover the ticket he had to book. Read more ““This is a very clear breach of contract by Delta””

“I was hoping a supervisor would feel sorry for me”

Ethan Jones threw himself on the mercy of the court and lost. Read more ““I was hoping a supervisor would feel sorry for me””