When Christine Schaefer booked a nonrefundable roundtrip ticket from Philadelphia to West Palm Beach, Fla., on Frontier Airlines, she had every intention of being on that plane. After all, she was flying to South Florida to spend Christmas with her sister, Madeline.
Sadly, it didn’t happen. Just before the flight, Schaefer’s sister died.
Schaefer canceled her reservation and requested a refund from Hopper, her online travel agency. She also asked Frontier to return her fees for luggage and early boarding.
You’ll never guess who said yes and who refused. Then again, if you read this site frequently, maybe you can guess.