Here to help
The Elliott Advocacy team mediates hundreds of cases between passengers and airlines every year. These are the tales of those troubled consumers who contact us with their airline problems.
From phoning a travel agent to clicking an airline site, there are many ways to book air travel. Maybe too many. So what’s the best way to buy airline tickets?
It depends. Here’s a guide to help you sort it out: Read more “The best way to buy airline tickets”
After her last flight on Interjet, Lynda Leibrock discovered that unidentified “airline goo” ruined three of her bags. She filed a damaged luggage claim and hoped the airline would quickly pay — all $16,000 of it.
Things didn’t work out the way she hoped. The airline quickly rejected her damaged luggage claim almost in its entirety. Now she’s asking the Elliott Advocacy team for help. But can we? (Reprint/last updated Oct. 10, 2020) Read more “You should not make a $16,000 damaged luggage claim. This is why”
If the coronavirus caused your airline to cancel your upcoming flight, you might be wondering how to get your refund. Well, wonder no more.
Every day, the airline industry is coming up with new, surprising ways to avoid paying those cash refunds. But our team is here to make sure you know what your airline does — and doesn’t owe you during this pandemic. Here is the guidance you need to ensure you won’t miss any refund owed to you.
Here is the guidance you need to ensure you won’t miss out on any refund owed to you. (Last updated Oct. 7) Read more “If coronavirus made your airline cancel your flight, this is how to get a refund”
An airline employee recently made a mistake and refused to let Jordan Allen board his scheduled flight to Africa. That error cost him $5,754.
Allen says he showed up at the airport ready for his flight with valid identification for the journey. But his travel plans came to an abrupt end at the check-in counter. There, an unpleasant British Airways agent incorrectly rejected his passport and visa and denied him boarding. That airline representative’s mistake cost Allen more than just cash, and he wants Elliott Advocacy to help right this wrong. Read more “The airline made a big mistake and refused to let me board!”
When Robin Swartz missed her airline connection, Amex Travel should have reimbursed her out-of-pocket costs. But the agency’s delays left her request grounded — until Elliott Advocacy stepped in. Read more “Amex Travel bailed out on me when I missed my connection!”
This traveler needs surgery and wants AirTkt to support her refund request. She can’t travel to Madrid so shouldn’t she be owed a refund? She says the company negotiated a refund on her behalf, but now refuses to pass the money along. What gives? Read more “I need surgery! Why won’t AirTkt give me a refund?”
