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Elliott Report

Elliott Report

  • Home
  • Features
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Airline Problems

The Elliott Advocacy team mediates hundreds of cases between passengers and airlines every year. These are the tales of those troubled consumers who contact us with their airline problems.

Discover how to handle the 'delay rage,' by understanding your passenger rights and utilizing coping strategies during flight delays. Explore the bigger issue of airline accountability and potential government regulation to improve the air travel experience.

Don’t become a victim of delay rage this summer. Here’s how.

December 5, 2023July 23, 2023 by Christopher Elliott

If the click of the public announcement system in the boarding area is all it takes to make your heart skip a beat, maybe you’re susceptible to this summer’s travel epidemic: delay rage. 

Categories Airline Problems, On Travel
A plus-sized passenger struggling to fit into an economy-class airline seat.

Do overweight passengers deserve a bigger seat on a plane?

October 30, 2023July 15, 2023 by Christopher Elliott

On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger — so overweight that he couldn’t fit into his seat. 

Categories Airline Problems, Featured, On Travel
Money flying away

What should you do if your airline won’t refund your ticket?

December 6, 2023June 17, 2022 by Christopher Elliott

… Read more

Categories Airline Problems
Passport and ticket

A 20 percent credit for my American Airlines tickets? That’s insane!

November 6, 2023April 26, 2022 by Christopher Elliott

What if you cancel your American Airlines tickets and your travel agent hands you a voucher that only covers 20 percent of a new fare? That’s the strange situation in which Michelle Crespo found herself.

Categories Airline Problems
Aegean Airlines only sent one refund. Where is the other?

Aegean Airlines refunds one ticket but not the other. What’s going on here?

December 7, 2023March 28, 2022 by Christopher Elliott

… Read more

Categories Airline Problems
Will Frontier Airlines refund all these fees for this grieving passenger?

Can Frontier Airlines keep my nonrefundable fees after my sister died?

December 6, 2023March 21, 2022 by Christopher Elliott

… Read more

Categories Airline Problems
Can Lufthansa really charge for this change?

Lufthansa can’t charge me $1,360 for this change! Can it?

December 9, 2023March 14, 2022 by Christopher Elliott

… Read more

Categories Airline Problems
Will United Airlines refund this voucher?

Will United Airlines refund your voucher if it stops flying from your hometown?

November 6, 2023February 7, 2022 by Christopher Elliott

… Read more

Categories Airline Problems
Singapore Airlines owes this passenger a refund. So where is it?

Singapore Airlines owes me a refund. How do I get it?

December 8, 2023September 13, 2021 by Christopher Elliott

… Read more

Categories Airline Problems
Skylux owes this traveler a refund. So how can she get it?

Skylux owes me a $1,593 refund! How can I get it?

December 8, 2023August 16, 2021 by Christopher Elliott

… Read more

Categories Airline Problems
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