What if a booking agent made a mistake and canceled your return flight home from vacation, leaving you stranded abroad?
During a pandemic. Thousands of miles from home.
That’s what Aruna Krishnamurthy says happened to her last January. She was attempting to come home from India when she discovered Orbitz had inexplicably canceled her flight. That error cost her $3,400 — and hours of stress and anxiety.
Now she wants Orbitz to pay for the high-priced walk-up flight it forced her to buy to get home. But hold on — Orbitz says Krishnamurthy actually canceled the flight, and it doesn’t intend to pay for her mistake.
Can we figure out what’s going on here?