How long does it take to get a refund for an upgrade that never happened? Margaret Carroll has been waiting four months for hers. Can we help move things along?
Airline Problems
The Elliott Advocacy team mediates hundreds of cases between passengers and airlines every year. These are the tales of those troubled consumers who contact us with their airline problems.
TAP Air Portugal rescheduled my flight — can I get a refund?
TAP Air Portugal reschedules — and then cancels — John Schmidt’s flights and he wants a refund. So why is the airline only offering a voucher?
Can Lufthansa really cancel the flight and keep our money, too?
Did Lufthansa cancel Po Yee Fan’s flight during the pandemic and keep her money, too? That’s certainly what it looks like.
But no worries, the Elliott Advocacy team is here.
Can United Airlines charge me $425 for a canceled flight during the pandemic?
Regis Amann wants to know if United Airlines should really charge his wife $425 for a flight she canceled during the pandemic. We know the answer — so why doesn’t the airline? (Last updated Jan. 2021)
The ultimate guide to booking an airline ticket
From phoning a travel agent to clicking an airline site, there are many ways to book air travel. Maybe too many. So what’s the best way to buy airline tickets?
How to get an airline to waive its rules now
Well, that didn’t take long. The U.S. airlines have quietly started tightening their rules again, even as COVID-19 cases take off in America. And now, travelers want to know how they can get an airline to waive its rules. (reprint)
Why did British Airways cancel my flight and leave me stranded?
After a lovely trip to Scotland, Ross Smith and his family were shocked to find that British Airways had canceled their flight home in error. That mistake snowballed into an $8,500 financial headache for the Smith family.
Can we figure out what went wrong?
Everything you need to know about EC 261 and European air travel rights
If you’re flying on a European airline, you have more rights than you may think. The reason? EC 261 (also referred to as the EU 261), the European consumer regulation, gives broad protection for passengers — far broader than anything offered by U.S. airlines.
I need surgery! Why won’t AirTkt give me a refund?
This traveler needs surgery and wants AirTkt to support her refund request. She can’t travel to Madrid so shouldn’t she be owed a refund? She says the company negotiated a refund on her behalf, but now refuses to pass the money along. What gives?
Southwest canceled my flight! Where is my refund for my EarlyBird fees?
When Southwest Airlines cancels Peter Bell’s flight, it offers a partial refund. But are those EarlyBird fees also refundable? Maybe, maybe not.