Mai Le says that an in-flight injury on Hawaiian Airlines nearly put an end to her life. Now she’s asking Elliott Advocacy to force the airline to pay her medical bills and other compensation. But without supporting documentation, is this something we can do?
Le’s tale is an example of what happens when a traveler overshoots the mark with a complaint. We know that often companies will go out of their way to respond to a customer’s valid problem. But the opposite is also true. When a passenger wildly exaggerates the details of an experience, their grievance might just get hit with the delete button.
Le’s troubles began aboard a long-haul flight from Honolulu to Sydney. Things started going wrong soon into the 10-hour, 5000-mile journey. (Reprint)