Airline Problems Archives

When Pacific Coast Airlines canceled Eric Holman's regional flight in Canada, he expected a quick refund. So why didn't that happen?

Pacific Coast Airlines canceled my flight — so where did my refund go?

August 24, 2024August 2, 2021 by Christopher Elliott

Can JetBlue change its carry-on baggage policy after a passenger pays for their ticket? For this traveler, the answer seems to be "yes."

When JetBlue lies about its new carry-on baggage policy, it’ll cost you

January 22, 2024July 30, 2021 by Christopher Elliott

When Gail Murphy reserved a JetBlue flight from Burlington, Vt., to Orlando last March, she thought she could bring a carry-on bag with her at no extra cost. The reason: JetBlue said so.

How long does it take to get a refund for an upgrade that never happened? Can we help move things along for this passenger?

Where is the refund for my upgrade that never happened?

July 15, 2024April 19, 2021 by Christopher Elliott

TAP Air Portugal reschedules -- and then cancels -- John Schmidt's flights and he wants a refund. So why is the airline is offering a voucher?

TAP Air Portugal rescheduled my flight — can I get a refund?

January 22, 2024April 5, 2021 by Christopher Elliott

Did Lufthansa cancel Po Yee Fan's flight during the pandemic and keep her money, too? That's certainly what it looks like.

Can Lufthansa really cancel the flight and keep our money, too?

January 22, 2024March 22, 2021 by Christopher Elliott

Should United Airlines charge a passenger $425 to redeposit their miles during the pandemic? It seems the carrier thinks so.

Can United Airlines charge me $425 for a canceled flight during the pandemic?

March 27, 2024January 18, 2021 by Christopher Elliott

From phoning a travel agent to clicking an airline site, there are many ways to book air travel. Maybe too many. So what's the best way to buy airline tickets?

Everything you need to know about booking an airline ticket in 2025

January 8, 2025January 5, 2021 by Christopher Elliott

From phoning a travel agent to clicking an airline site, there are many ways to book air travel. Maybe too many. So what’s the best way to buy airline tickets?

As COVID-19 cases take off in America, travelers want to know how they can get an airline to waive its rules now. Here's my guidance.

How to get an airline to waive its rules now

January 22, 2024December 31, 2020 by Christopher Elliott

After a lovely trip to Scotland, Ross Smith and his family were shocked to find that British Airways had canceled their flight home in error.

Why did British Airways cancel my flight and leave me stranded?

January 22, 2024November 30, 2020 by Christopher Elliott

If you're flying on a European airline in 2025, you have more rights than you may think. The reason? EC 261, a consumer law that protects air travelers. Here's what you need to know.

The complete guide to EC 261 and European air travel rights in 2025

April 24, 2025November 24, 2020 by Christopher Elliott

If you’re flying on a European airline in 2025, you have more rights than you may think. The reason? EC 261, a consumer law that protects air travelers. Here’s what you need to know.

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