It’s ok for United Airlines to fly a family to Morocco, cancel their return flight, and leave them stranded there. Right?
Wrong. But the airline seems to think so.
Ahmed Benidamou purchased economical, round-trip tickets from Tulsa to Casablanca directly through the airline’s website. He, his wife, and two small children flew to Africa as scheduled. But then, United Airlines suddenly canceled their flight home and offered no alternatives, leaving the family stranded there.
Now, still stuck in Morocco with no affordable way home, the troubled father is asking for our help. He’s hoping that we’ll convince United Airlines to try a little harder to get his stranded family back to Oklahoma.
Benidamou’s experience is yet another example of just how far customer service has fallen during the pandemic. United Airlines has a vast network of partner airlines spanning the globe, in addition to its own giant fleet. But United repeatedly rejected the bewildered family’s plea for help and simply abandoned them.
Can we find out what is going on here and help get the Benidamous home by Thanksgiving?