Do you need a comprehensive guide to help you handle all of your coronavirus travel questions? No worries, the Elliott Advocacy team has you covered.
During the past month, our team has been busy advocating cases like never before — 24 hours a day. Here are the answers to the most frequently asked coronavirus travel questions we’ve received. (Last updated Feb 5, 2021) Read more “Here are the answers to the top coronavirus travel questions”
Regis Amann wants to know if United Airlines should really charge his wife $425 for a flight she canceled during the pandemic. We know the answer — so why doesn’t the airline? (Last updated Jan. 2021) Read more “Can United Airlines charge me $425 for a canceled flight during the pandemic?”
Well, that didn’t take long. The U.S. airlines have quietly started tightening their rules again, even as COVID-19 cases take off in America. And now, travelers want to know how they can get an airline to waive its rules. (reprint) Read more “How to get an airline to waive its rules now”
Last February, Susan Dunlap was excitedly planning an adventure to Hawaii. Unfortunately, soon after she made the reservation, the coronavirus made it clear the trip was ill-advised. Despite her hopes for a full refund, American Airlines quickly issued a hefty $2,635 future flight credit.
Now, Dunlap is afraid that the pandemic will make it impossible to ever use that flight credit from American Airlines. So she’s asking the Elliott Advocacy team to mediate a cash refund instead.
But can we? Read more “If American Airlines gave you a flight credit, this is what you need to know”
Are you wondering about how to conduct social distancing on your next plane trip? Then here is the information you need. (Reprint) Read more “Social distancing on a plane? This is how to do it”
The coronavirus pandemic has devastated the travel industry — that’s for sure. But in these unusual times, can a cruise line really cancel your trip and also refuse your refund request?
Of course, the answer to that question is “no.” But Elizabeth Ramirez says that’s exactly what NCL did to her — canceled her cruise and kept all her money. (Reprint) Read more “Can the cruise line cancel my trip and keep my money?!”
Adrianna Allen just got banned from Uber for refusing to wear a mask while using the ridesharing service. She says she’s been falsely accused and has worn a face covering during all her trips throughout the coronavirus pandemic.
Now Allen wants the Elliott Advocacy team to ask why Uber banned her, and also get her premium membership reinstated. But with three separate drivers reporting her for refusing to wear a mask, that seems like a tall order.
Can we figure out what’s going on here? Read more “Warning: Wear a mask or get banned from Uber — guaranteed!”
What happens if your travel agent cancels your cruise by mistake and then quits his job? Unfortunately, Margaret Prendergast knows very well — you can quickly lose thousands of your hard-earned dollars.
Prendergast has been patiently waiting since March for Norwegian Cruise Line to process a refund for a cruise it canceled. But because her agent erroneously canceled her cruise several days before the cruise line, it’s a refund NCL will never send.
Now she’s asking the Elliott Advocacy team if we can somehow retrieve her lost $5,587. Can we do it? (Reprint) Read more “What if your agent cancels your cruise by mistake — and then quits?”
When Marilyn Harrett called off her Hawaii vacation last spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.
Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?
Read more “How can I get a refund for a canceled vacation rental?”
Can you fly without a mask at this stage of the pandemic if you have a doctor’s note? Since late summer, the blunt answer from most airlines is no. Katheryn Stueckle’s son can’t physically tolerate a face covering, but she has no problem with American Airlines’ updated mask requirements. However, she would like a refund for the flight she purchased before the airline changed the policy.
American Airlines says she purchased the flight after it eliminated medical exemptions to the mask requirement. As a result, it denied the refund.
Can we help? Read more “Can you fly without a mask if you have a doctor’s note?”