Rocky Mountaineer canceled Kay Nelson’s rail tour through Canada last year. Then the tour operator gave itself permission to refuse her refund request and give her an expiring voucher instead. What’s happening here?
I need your help getting a refund of $6,339 for a Canadian rail tour from Rocky Mountaineer. Our package included airport, train, and hotel transfers, with nights in Calgary, Banff, and Vancouver.
Rocky Mountaineer canceled the trip, scheduled for May 2020, which we booked in February 2020. The company offered a 110 percent nonrefundable credit to use against a new booking that can be applied to the 2021 season and would have had to have been used by the end of November.
I would prefer Rocky Mountaineer give me a full refund rather than credit for a trip we may not ever take.
Rocky Mountaineer has refused our direct request for a refund. I filed a chargeback through my credit card, but Visa sided with the tour operator. Is there anything you can do? — Kay Nelson, Chapel Hill, N.C.