Travel Problems Archives - Elliott Report

Susan Thompson booked a fully refundable car rental through Priceline with Sixt but was denied a refund after canceling due to her travel companion's medical emergency. Despite having written confirmation of the refund policy, Sixt and Priceline initially refused to return her money. After persistent efforts and assistance from consumer advocacy, Priceline reviewed her case, leading to a full refund. This situation highlights the importance of understanding car rental cancellation policies, taking proactive steps to secure refunds, and seeking help when companies are uncooperative.

My car rental is fully refundable. Why is Priceline keeping my money?

July 24, 2024July 22, 2024 by Christopher Elliott

Can a car rental company just change its refund rules whenever it wants to?

Did you know that vacation rental owners put words of warning on their Airbnb or Vrbo listings? These words can tip you off to a bad rental.

Vacation rental warning words: don’t book if you see this!

August 31, 2024June 9, 2022 by Christopher Elliott

Can you tell if a vacation rental is terrible just by reading the description? Are there such things as vacation rental warning words?

Avis blindsided Claudia Lockwood with a $4,228 surprise after her last car rental. She's hoping we can get the company to send a refund.

How can I make Avis refund this surprise $4,228 car rental charge?

January 21, 2024April 19, 2022 by Christopher Elliott

Why would this Vrbo host refuse to let his guest into the property to celebrate her birthday.

Why did this Vrbo host ruin her birthday party?

January 21, 2024April 12, 2022 by Christopher Elliott

This passenger was looking to change her Trainline tickets. So why did the company make her buy a new one and refuse her refund request?

How can you get a full refund from Trainline? Not like this

April 1, 2024April 4, 2022 by Christopher Elliott

SriLankan Airlines canceled this traveler's flight and then referred him to his online agency, GotoGate. Now what?

Where’s my airline ticket refund from GotoGate? It’s been eight months

April 1, 2024March 7, 2022 by Christopher Elliott

Why did Hertz just charge this traveler over $900 for extra days she didn't have the vehicle? Let's find out.

Hertz sent me a $700 bill for eight extra days! How do I get a refund?

January 21, 2024February 15, 2022 by Christopher Elliott

Amtrak stranded a couple in a remote town just outside Glacier National Park and refused their refund request, too. Can they do that?

Can Amtrak leave them stranded and refuse their refund request? Yes, and here’s why.

January 22, 2024November 19, 2021 by Christopher Elliott

Amtrak stranded a couple in a remote town just outside Glacier National Park and refused their refund request, too. Can they do that?

If you die, should your travel insurance company refund your premium to your family? This widow thinks so and she wants our help.

Do you get a refund on your travel insurance if you die?

January 22, 2024August 13, 2021 by Christopher Elliott

When Tripmasters refuses to refund Anita Alexander's canceled tour to Spain and Morocco, she contacts the Elliott Advocacy team for help.

Why won’t Tripmasters give me a refund for my canceled tour?

January 22, 2024August 9, 2021 by Christopher Elliott