Is this really a $951 car rental mistake?!

Andrew Dupuy made a “little” mistake when he returned his recent car rental in Seattle. He says an innocent oversight caused him to drop the vehicle off at the wrong place. Only after it was too late to fix the problem did he see the shocking price tag of his error.

Now Dupuy is asking if he’s really stuck with the $951 penalty the car rental company charged for this mistake.

Can we help? Read more “Is this really a $951 car rental mistake?!”

My Rui resort credit is missing in action. Help!

Where is this traveler’s Rui resort credit? It seems like a simple question — so what’s going on here? Read more “My Rui resort credit is missing in action. Help!”

Here it is: the most ridiculous theft accusation by a hotel

Now it’s time to reveal the most ridiculous hotel theft accusation ever: pillow thievery at a two-star hotel.

During his stay at a Quality Inn, it never crossed Tim Kendall’s mind to steal the mediocre pillows in his room. But that didn’t stop the manager of this franchised property from branding the elderly man a pillow thief. And you won’t believe the outrageous value that this guy placed on two standard pillows.  Read more “Here it is: the most ridiculous theft accusation by a hotel”

Here are the best tips on how to book a hotel room

If you’re looking for accommodations on your next trip, a hotel probably comes to mind. But there are so many different lodging options that you need a guide with the best tips on how to book a hotel room.

You’re looking at it. Read more “Here are the best tips on how to book a hotel room”

Is this the worst travel agent ever?

Christopher Anderson believes he just discovered the world’s worst travel agent ever — one who lacks even basic geography skills. Just how bad were those skills? Well, Anderson and his wife asked this “professional” to plan a vacation to Cabo San Lucas, Mexico. But she booked them a trip to Cancun, on the opposite side of the country. Then to make matters worse, this geographically challenged agent expected the couple to pay for her mistake.

What is going on here, and can the Elliott Advocacy team help? (Reprint) Read more “Is this the worst travel agent ever?”

Sandals will not let me cancel my trip. Can I give it away?

Last fall, Kent Schroeder and his wife were looking forward to spending their anniversary at a Sandals resort in Jamaica. Then tragedy struck and his wife unexpectedly died. But when he tried to cancel the Sandals trip, he encountered an unbending company policy that wouldn’t allow for a refund — even under the terrible circumstances. But why wouldn’t Sandals allow the grieving widower to give the trip away to his daughter?

That’s what Schroeder wants the Elliott Advocacy team to find out. (Reprint)
Read more “Sandals will not let me cancel my trip. Can I give it away?”