A filthy vacation rental is not my thing! How do I get a refund?

When an Airbnb host directs Andrea Walker to use the service elevator in the building where she is renting an apartment, she’s slightly suspicious. However, when she opens the door to the unit, she knows she definitely won’t be staying. The owner apologizes for the state of the filthy Airbnb vacation rental and quickly agrees to a refund.

So why does the host later tell Airbnb that she spent the whole weekend at the property? (Last updated 10/14)

This is one easy way to ruin your anniversary and waste $3500, too!

During the pandemic, it’s easier than ever to ruin your anniversary — especially if you’re planning to travel. Willie Williams found this out in a most unpleasant way.

Last month, Williams and his wife were eagerly looking forward to celebrating their anniversary on a sunny beach in Jamaica. A few days before departure, they were patiently waiting for Rite Aid to provide the results of their pre-trip COVID test. But all their anniversary dreams were ruined when those test results came too late for them to board the plane.

Instead of celebrating their anniversary in the tropics, they spent it staring at a $3,500 nonrefundable invoice from Vacations To Go.

Now the couple is pleading with the Elliott Advocacy to pull their anniversary plans out of the ruins. But is that something we can do?

Why did Travelocity make me pay for a permanently closed hotel?

Rosalva Paulino recently used Travelocity to book a pleasant-looking historic property in a remote area of Mexico. However, upon arrival at the location, she was confronted by a permanently closed hotel. Complete with blocked entrances and overgrown vegetation, it was clear the hotel had been shuttered for some time. Bewildered, she scrambled to find alternative accommodations on her own.

Paulino assumed Travelocity would apologize and quickly refund her prepaid reservation for the permanently closed hotel.

She was wrong. Her shock turned to anger when Travelocity rejected the refund request, claiming the hotel refused to approve it.

Now she wants the Elliott Advocacy team to see if we can make sense of this nonsensical situation.

I didn’t damage this vacation rental! Do I have to pay for it?

Could you be falsely accused of causing damage to your next vacation rental — and be forced to pay for it?

Colleen McKenna is sure that the answer to that question is “yes.” She just returned from what she thought was a peaceful and uneventful stay in a rented condo in Hawaii. But the property manager says she and her husband caused significant damage to the vacation rental during a domestic disturbance. As a result, he charged her credit card for cleanup and repairs — several days after the couple’s departure.

McKenna says she has absolutely no idea what this man is talking about and believes it’s a scam. Now she’s asking the Elliott Advocacy team to investigate.

Can we find out what’s going on here?

Vrbo doesn’t allow shared space vacation rentals. So why won’t this host leave?

Franklin Wu had a most unusual experience with Vrbo after he prepaid $9,000 for a four-month apartment rental in Switzerland. Although Vrbo doesn’t allow shared vacation rentals, suddenly in the middle of the night, the host made it clear she wasn’t leaving. So he did.

But then Vrbo gave him another shock —  the host could keep all his money. What is going on here?

This tale is a strange one to be sure. Wu did nothing wrong, and yet he almost lost thousands of dollars in this debacle — almost. (Last updated Sept. 21, 21)

My rental car was towed after an accident — now it’s missing!

What should you do if your rental car gets towed and then goes missing while in your possession?

Traveling through the mountains of Colorado at dusk during a snowstorm, Annoris Perez suddenly lost control of her rental car. She was shaken but unharmed. The vehicle? Not so lucky. The rental car was towed from the accident scene, and she assumed she was no longer responsible for it.

She was wrong.

Weeks later, when the rental company called asking for its missing vehicle, Perez found out just how wrong. Now, she needs our team’s help to determine what happened to her rental car after the driver towed it away.

Do you get a refund on your travel insurance if you die?

Janet Fried and her husband had big plans to take a Mediterranean cruise next year with Tauck, a luxury tour operator. They looked forward to casting off in Marseille, France, on a small ship and visiting exotic ports of call in Corsica, Italy, and Sicily.

But they’ll never have that chance. In December, her husband died.

What followed should have been straightforward: Tauck should have refunded all of her money. It didn’t.

A drunk driver hit my car rental but I got a $22,158 bill!

Just days into Joe Vandetta’s recent Florida family vacation, a drunk driver crashed head-on into his rental car. Luckily, the hit-and-run accident didn’t cause serious injuries, and the Vandettas — bruised but otherwise unharmed — completed their trip as planned.

But the shock of getting smashed by an intoxicated motorist was nothing compared to the jolt Vandetta received a month later. That’s when Budget Rental Car sent a $22,158 bill — the cost of the vehicle damaged by the drunk driver. 

This hotel just hit me with $500 in fake charges! Help!

Could a hotel charge you for fake damage long after you’ve checked out? By the looks of the Elliott Advocacy files, it seems so.

Imagine this. You’re suffering from a terminal illness and hope to experience some adventures while you’re able to enjoy them. But then, the COVID pandemic comes along and throws a wrench into your plans. After nearly a year of waiting, things seem to be subsiding, so you take off for a short vacation with your family. Unfortunately, an opportunistic hotel manager has been waiting, too — for unsuspecting guests to hit with hefty fake charges.

What would you do if it happened to you? Give up, or fight back?

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