Did Overseas Adventure Travel or another tour company promise you a refund during the pandemic and then renege later? If so, you’re certainly not alone. One of the most frequent complaints we’re fielding involves tour operators changing contract terms after the coronavirus cancellation wave began.
The good news? One of the top tour operators has recently changed its stance once more — this time, in favor of its customers. If you’ve been battling for a refund from Overseas Adventure Travel or Grand Circle during the pandemic, you’re in luck. (Reprint) Read more “Looking for an Overseas Adventure Travel refund? Here is the good news!”
Andrew Dupuy made a “little” mistake when he returned his recent car rental in Seattle. He says an innocent oversight caused him to drop the vehicle off at the wrong place. Only after it was too late to fix the problem did he see the shocking price tag of his error.
Now Dupuy is asking if he’s really stuck with the $951 penalty the car rental company charged for this mistake.
Can we help? Read more “Is this really a $951 car rental mistake?!”
An Airbnb hacker spent a month in Malaysia using Laura Ward’s name, account and stored credit card. Now, after a failed chargeback, Ward wants to know how this happened and why she’s being held responsible. (Reprint) Read more “This is how I lost $1,181 to an Airbnb hacker (and got blocked, too!)”
Where is this traveler’s Rui resort credit? It seems like a simple question — so what’s going on here? Read more “My Rui resort credit is missing in action. Help!”
Now it’s time to reveal the most ridiculous hotel theft accusation ever: pillow thievery at a two-star hotel.
During his stay at a Quality Inn, it never crossed Tim Kendall’s mind to steal the mediocre pillows in his room. But that didn’t stop the manager of this franchised property from branding the elderly man a pillow thief. And you won’t believe the outrageous value that this guy placed on two standard pillows. Read more “Here it is: the most ridiculous theft accusation by a hotel”
If you’re looking for accommodations on your next trip, a hotel probably comes to mind. But there are so many different lodging options that you need a guide with the best tips on how to book a hotel room.
You’re looking at it. Read more “Here are the best tips on how to book a hotel room”
Christopher Anderson believes he just discovered the world’s worst travel agent ever — one who lacks even basic geography skills. Just how bad were those skills? Well, Anderson and his wife asked this “professional” to plan a vacation to Cabo San Lucas, Mexico. But she booked them a trip to Cancun, on the opposite side of the country. Then to make matters worse, this geographically challenged agent expected the couple to pay for her mistake.
What is going on here, and can the Elliott Advocacy team help? (Reprint) Read more “Is this the worst travel agent ever?”