Here are the best tips on how to book a hotel room

If you’re looking for accommodations on your next trip, a hotel probably comes to mind. But there are so many different lodging options that you need a guide with the best tips on how to book a hotel room.

You’re looking at it. Read more “Here are the best tips on how to book a hotel room”

Is this the worst travel agent ever?

Christopher Anderson believes he just discovered the world’s worst travel agent ever — one who lacks even basic geography skills. Just how bad were those skills? Well, Anderson and his wife asked this “professional” to plan a vacation to Cabo San Lucas, Mexico. But she booked them a trip to Cancun, on the opposite side of the country. Then to make matters worse, this geographically challenged agent expected the couple to pay for her mistake.

What is going on here, and can the Elliott Advocacy team help? (Reprint) Read more “Is this the worst travel agent ever?”

Sandals will not let me cancel my trip. Can I give it away?

Last fall, Kent Schroeder and his wife were looking forward to spending their anniversary at a Sandals resort in Jamaica. Then tragedy struck and his wife unexpectedly died. But when he tried to cancel the Sandals trip, he encountered an unbending company policy that wouldn’t allow for a refund — even under the terrible circumstances. But why wouldn’t Sandals allow the grieving widower to give the trip away to his daughter?

That’s what Schroeder wants the Elliott Advocacy team to find out. (Reprint)
Read more “Sandals will not let me cancel my trip. Can I give it away?”

I did not cancel my Vrbo reservation — so who did?

Alan Sanchez says he did not cancel his recent Vrbo reservation but he thinks he knows who did — and why. Now he’s demanding a refund and he wants the Elliott Advocacy team to help get it. 

Read more “I did not cancel my Vrbo reservation — so who did?”

Missing Expedia voucher for booking I didn’t cancel

Cameron Lee spent months searching for a missing Expedia voucher. His inability to rebook his Yellowstone National Park hotel stay had erupted in a geyser of disappointment with Expedia. But with Elliott Advocacy’s help, he can once again look forward to his vacation. Read more “Missing Expedia voucher for booking I didn’t cancel”

Is this the worst Airbnb experience ever?!

Lee Smith believes she just had the worst Airbnb experience ever. And after you hear — and see — what she (and her cat) endured during the past month, I think you might agree.

Her tale is a harsh reminder of the risky nature of shared-space rentals. Smith assumed the Airbnb host had properly vetted the man with whom she would be sharing an apartment. Unfortunately, that doesn’t appear to be the case. Read more “Is this the worst Airbnb experience ever?!”