When Betsy Bair’s husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?
My husband unexpectedly lost his job last year . We had to cancel a two-day vacation rental through Vrbo. I spoke to a Vrbo representative, who agreed to issue a partial refund of $751. I waited a month but did not receive anything.
I called Vrbo and the company told me it approved the refund, but that I would need to contact the property owner since the owner was the one that was holding up the refund. I contacted him again. Now he says he doesn’t know anything about a refund and never agreed to a refund.
Can you help me sort this out? Initially, all I wanted was a refund of the cleaning fee since we weren’t there. But ideally, I would like them to honor their promise of a partial refund. — Betsy Bair, The Dalles, Ore.