Avis blindsided Claudia Lockwood with a $4,228 surprise charge after her last car rental experience.
She thought she’d done everything right and expected no problems. She brought the car back to the correct lot and left the keys in the vehicle, as instructed. Lockwood even saved her gas receipt that showed she had filled the tank before returning the Ford Edge SUV.
Not much good it did her. One month later, Avis claimed she still had the rental car in her possession. This, even though she had proof that she’d flown to Germany (without the car, of course) soon after the end of her car rental contract.
So will she just be stuck paying Avis this $4,228 upcharge?