Is this the worst Airbnb experience ever?!

Lee Smith believes she just had the worst Airbnb experience ever. And after you hear — and see — what she (and her cat) endured during the past month, I think you might agree.

Her tale is a harsh reminder of the risky nature of shared-space rentals. Smith assumed the Airbnb host had properly vetted the man with whom she would be sharing an apartment. Unfortunately, that doesn’t appear to be the case. (last updated Jan 2021) Read more “Is this the worst Airbnb experience ever?!”

Hidden hotel fees are the worst! Can you help?

What’s going on with these hidden hotel fees?

This traveler assumed his room at the InterContinental New York Barclay would be $863. So what’s the hidden hotel fee on his folio? And why won’t anyone help him get rid of it? Read more “Hidden hotel fees are the worst! Can you help?”

How can I get a refund for a canceled vacation rental?

When Marilyn Harrett called off her Hawaii vacation last spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.

Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?

Wrong. (Reprint)
Read more “How can I get a refund for a canceled vacation rental?”

Looking for an Overseas Adventure Travel refund? Here is the good news!

Did Overseas Adventure Travel or another tour company promise you a refund during the pandemic and then renege later? If so, you’re certainly not alone. One of the most frequent complaints we’re fielding involves tour operators changing contract terms after the coronavirus cancellation wave began.

The good news? One of the top tour operators has recently changed its stance once more — this time, in favor of its customers. If you’ve been battling for a refund from Overseas Adventure Travel or Grand Circle during the pandemic, you’re in luck.  Read more “Looking for an Overseas Adventure Travel refund? Here is the good news!”

Is this really a $951 car rental mistake?!

Andrew Dupuy made a “little” mistake when he returned his recent car rental in Seattle. He says an innocent oversight caused him to drop the vehicle off at the wrong place. Only after it was too late to fix the problem did he see the shocking price tag of his error.

Now Dupuy is asking if he’s really stuck with the $951 penalty the car rental company charged for this mistake.

Can we help? Read more “Is this really a $951 car rental mistake?!”

My Rui resort credit is missing in action. Help!

Where is this traveler’s Rui resort credit? It seems like a simple question — so what’s going on here? Read more “My Rui resort credit is missing in action. Help!”