Here to help
The travel problems category at Elliott Advocacy covers a wide range of travel-related troubleshooting. We mediate all types of issues that a traveler might encounter.
When Marilyn Harrett called off her Hawaii vacation last spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.
Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?
Wrong. (Reprint)
Read more “How can I get a refund for a canceled vacation rental?”
Did Overseas Adventure Travel or another tour company promise you a refund during the pandemic and then renege later? If so, you’re certainly not alone. One of the most frequent complaints we’re fielding involves tour operators changing contract terms after the coronavirus cancellation wave began.
The good news? One of the top tour operators has recently changed its stance once more — this time, in favor of its customers. If you’ve been battling for a refund from Overseas Adventure Travel or Grand Circle during the pandemic, you’re in luck. Read more “Looking for an Overseas Adventure Travel refund? Here is the good news!”
An Airbnb hacker spent a month in Malaysia using Laura Ward’s name, account and stored credit card. Now, after a failed chargeback, Ward wants to know how this happened and why she’s being held responsible. (Reprint) Read more “This is how I lost $1,181 to an Airbnb hacker (and got blocked, too!)”
Where is this traveler’s Rui resort credit? It seems like a simple question — so what’s going on here? Read more “My Rui resort credit is missing in action. Help!”
Now it’s time to reveal the most ridiculous hotel theft accusation ever: pillow thievery at a two-star hotel.
During his stay at a Quality Inn, it never crossed Tim Kendall’s mind to steal the mediocre pillows in his room. But that didn’t stop the manager of this franchised property from branding the elderly man a pillow thief. And you won’t believe the outrageous value that this guy placed on two standard pillows. Read more “Here it is: the most ridiculous theft accusation by a hotel”
If you’re looking for accommodations on your next trip, a hotel probably comes to mind. But there are so many different lodging options that you need a guide with the best tips on how to book a hotel room.
You’re looking at it. Read more “Here are the best tips on how to book a hotel room”
Christopher Anderson believes he just discovered the world’s worst travel agent ever — one who lacks even basic geography skills. Just how bad were those skills? Well, Anderson and his wife asked this “professional” to plan a vacation to Cabo San Lucas, Mexico. But she booked them a trip to Cancun, on the opposite side of the country. Then to make matters worse, this geographically challenged agent expected the couple to pay for her mistake.
What is going on here, and can the Elliott Advocacy team help? Read more “Is this the worst travel agent ever?”
Last fall, Kent Schroeder and his wife were looking forward to spending their anniversary at a Sandals resort in Jamaica. Then tragedy struck and his wife unexpectedly died. But when he tried to cancel the Sandals trip, he encountered an unbending company policy that wouldn’t allow for a refund — even under the terrible circumstances. But why wouldn’t Sandals allow the grieving widower to give the trip away to his daughter?
That’s what Schroeder wants the Elliott Advocacy team to find out. (Reprint)
Read more “Sandals will not let me cancel my trip. Can I give it away?”
Alan Sanchez says he did not cancel his recent Vrbo reservation but he thinks he knows who did — and why. Now he’s demanding a refund and he wants the Elliott Advocacy team to help get it.
Read more “I did not cancel my Vrbo reservation — so who did?”
Cameron Lee spent months searching for a missing Expedia voucher. His inability to rebook his Yellowstone National Park hotel stay had erupted in a geyser of disappointment with Expedia. But with Elliott Advocacy’s help, he can once again look forward to his vacation. Read more “Missing Expedia voucher for booking I didn’t cancel”
