Here to help
The travel problems category at Elliott Advocacy covers a wide range of travel-related troubleshooting. We mediate all types of issues that a traveler might encounter.
Marvin Payne believes he’s uncovered the most expensive car rental pricing mistake ever, and I think you might agree. Several weeks after returning his most recent vehicle, he got the shock of his life — a $6,000 upcharge.
The problem is, even three months down the road, Payless Car Rental won’t correct or even acknowledge its error.
Now Payne is hoping that the Elliott Advocacy team can fix this outrageous mistake. Read more “Here it is: The most expensive car rental pricing mistake ever!”
Patty Eggen is upset — and she wants to know if she’s being too patient. She booked an Alaska cruise and canceled it many months ago. Her cruise fare refund from Norwegian arrived in early July. But her airfare refund from Alaska Airlines is still missing in action. And she’s wondering: How long does it take to get a refund during the pandemic? (Reprint) Read more “How long does it take to get a refund during the pandemic?”
Lee Smith believes she just had the worst Airbnb experience ever. And after you hear — and see — what she (and her cat) endured during the past month, I think you might agree.
Her tale is a harsh reminder of the risky nature of shared-space rentals. Smith assumed the Airbnb host had properly vetted the man with whom she would be sharing an apartment. Unfortunately, that doesn’t appear to be the case. (last updated Jan 2021) Read more “Is this the worst Airbnb experience ever?!”
What’s going on with these hidden hotel fees?
This traveler assumed his room at the InterContinental New York Barclay would be $863. So what’s the hidden hotel fee on his folio? And why won’t anyone help him get rid of it? Read more “Hidden hotel fees are the worst! Can you help?”
When Marilyn Harrett called off her Hawaii vacation last spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.
Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?
Wrong. (Reprint)
Read more “How can I get a refund for a canceled vacation rental?”
Did Overseas Adventure Travel or another tour company promise you a refund during the pandemic and then renege later? If so, you’re certainly not alone. One of the most frequent complaints we’re fielding involves tour operators changing contract terms after the coronavirus cancellation wave began.
The good news? One of the top tour operators has recently changed its stance once more — this time, in favor of its customers. If you’ve been battling for a refund from Overseas Adventure Travel or Grand Circle during the pandemic, you’re in luck. Read more “Looking for an Overseas Adventure Travel refund? Here is the good news!”
An Airbnb hacker spent a month in Malaysia using Laura Ward’s name, account and stored credit card. Now, after a failed chargeback, Ward wants to know how this happened and why she’s being held responsible. (Reprint) Read more “This is how I lost $1,181 to an Airbnb hacker (and got blocked, too!)”
Where is this traveler’s Rui resort credit? It seems like a simple question — so what’s going on here? Read more “My Rui resort credit is missing in action. Help!”
Now it’s time to reveal the most ridiculous hotel theft accusation ever: pillow thievery at a two-star hotel.
During his stay at a Quality Inn, it never crossed Tim Kendall’s mind to steal the mediocre pillows in his room. But that didn’t stop the manager of this franchised property from branding the elderly man a pillow thief. And you won’t believe the outrageous value that this guy placed on two standard pillows. Read more “Here it is: the most ridiculous theft accusation by a hotel”
If you’re looking for accommodations on your next trip, a hotel probably comes to mind. But there are so many different lodging options that you need a guide with the best tips on how to book a hotel room.
You’re looking at it. Read more “Here are the best tips on how to book a hotel room”
