Travel Problems
The travel problems category at Elliott Advocacy covers a wide range of travel-related troubleshooting. We mediate all types of issues that a traveler might encounter.
How long does it take to get a refund during the pandemic?
Patty Eggen is upset — and she wants to know if she’s being too patient. She booked an Alaska cruise this summer and canceled it months ago. Her cruise fare refund from Norwegian arrived in early July. But her airfare refund from Alaska Airlines is still missing in action. And she’s wondering: How long does it take to get a refund during the pandemic?
How can I get a refund for a canceled vacation rental?
When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.
Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?
Wrong.
How to find the best hotel at the lowest price in 2025
How do you find the best hotel at the lowest rate? If you have the right expert advice, you can find the perfect accommodations for your next trip. I’ve conducted hundreds of interviews with professionals to find the best tips on how to book a hotel room.
Sandals will not let me cancel my trip. Can I give it away?
Last fall, Kent Schroeder and his wife were looking forward to spending their anniversary at a Sandals resort in Jamaica. Then tragedy struck and his wife unexpectedly died. But when he tried to cancel the Sandals trip, he encountered an unbending company policy that wouldn’t allow for a refund — even under the terrible circumstances.
But why wouldn’t Sandals allow the grieving widower to give the trip away to his daughter? That’s what Schroeder wants the Elliott Advocacy team to find out.