Travel Problems

The travel problems category at Elliott Advocacy covers a wide range of travel-related troubleshooting. We mediate all types of issues that a traveler might encounter.

Patty Eggen is upset. She's been waiting for a refund from Alaska Airlines for 3 months. So how long does it take to get a refund during the pandemic?

How long does it take to get a refund during the pandemic?

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Patty Eggen is upset — and she wants to know if she’s being too patient. She booked an Alaska cruise this summer and canceled it months ago. Her cruise fare refund from Norwegian arrived in early July. But her airfare refund from Alaska Airlines is still missing in action. And she’s wondering: How long does it take to get a refund during the pandemic?

When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could easily get a refund for her canceled vacation rental. She was wrong.

How can I get a refund for a canceled vacation rental?

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When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.

Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?

Wrong.