The wedding was canceled. Where’s my refund?

Sharon Burgess was trying to find out whether her travel insurance carrier would issue a refund for a canceled wedding trip. But when DestinationWeddings.com kept her waiting for the refund, she heard alarm bells ring instead of wedding bells. Read more “The wedding was canceled. Where’s my refund?”

Looking for an Overseas Adventure Travel refund? Here is the good news!

Did Overseas Adventure Travel or another tour company promise you a refund during the pandemic and then renege later? If so, you’re certainly not alone. One of the most frequent complaints we’re fielding involves tour operators changing contract terms after the coronavirus cancellation wave began.

The good news? One of the top tour operators has recently changed its stance once more — this time, in favor of its customers. If you’ve been battling for a refund from Overseas Adventure Travel or Grand Circle during the pandemic, you’re in luck. Read more “Looking for an Overseas Adventure Travel refund? Here is the good news!”

I need a Your Man Tours refund, not a credit

For John Smith, being told that he could not receive a Your Man Tours refund added insult to injury.

It was bad enough that Your Man Tours (a brand of YMT Vacations) had canceled his vacation. Now he was being offered a credit with no guarantee that he could use it before it expired. This didn’t sit well with Smith. So he embarked on a journey to receive a cash refund — with help from Elliott Advocacy. Read more “I need a Your Man Tours refund, not a credit”

Coronavirus concerns made me cancel my tour. Where is my refund?

When coronavirus concerns cause Patricia Fuja to cancel her West Coast tour, she tries to get a refund from her tour operator. But why is it taking so long? (reprint) Read more “Coronavirus concerns made me cancel my tour. Where is my refund?”

Hurt on vacation? Do not make this travel insurance mistake

After she was seriously hurt on vacation, Molly Brooks made a giant, but not uncommon, travel insurance mistake. She left the rural Mexican hospital where she received pricey emergency services and flew home without any documentation of treatment. Her only evidence of hospitalization was a non-itemized $6,000 credit card receipt. As could be expected, this lack of documentation presented an insurmountable problem when she filed her travel insurance claim.

A year later, her injuries have healed, but Brooks is still fighting a battle with her travel insurance company. Now she wants the Elliott Advocacy team to help get her  $6,000 travel insurance claim approved. But can we? (reprint) Read more “Hurt on vacation? Do not make this travel insurance mistake”

Great Value Vacations’ mistakes ruined my vacation. I want a refund!

Great Value Vacations’ mistakes led to a ruined trip for Mary Williams. At the last minute, she had to pay for a walk-up airfare to complete her vacation. What Williams and Great Value Vacations had was a failure to communicate. Read more “Great Value Vacations’ mistakes ruined my vacation. I want a refund!”