Travel Problems
The travel problems category at Elliott Advocacy covers a wide range of travel-related troubleshooting. We mediate all types of issues that a traveler might encounter.
Coronavirus concerns made me cancel my tour. Where is my refund?
When coronavirus concerns cause Patricia Fuja to cancel her West Coast tour, she tries to get a refund from her tour operator. But why is it taking so long?
Ridiculous pandemic excuses businesses use — and what they really mean
What’s your pandemic excuse?
From “extraordinary” circumstances to “it’s complicated,” companies are feeding you a line when they fail to meet their basic customer service obligations. Sometimes you need a dictionary to decipher the meaning behind these words and phrases.
If the host tells you to leave, shouldn’t you get a refund?
When Whitney Todd tried to check in to a Vrbo vacation rental, a property manager told her to leave. (Actually, that’s the G-rated version; the host told her to “Get the [expletive] outta here!”). But if a Vrbo host tells you to, you know, leave, then shouldn’t you get a refund?
Help! FlightNetwork will not give me the refund it owes me
Where is Ann Melody’s refund from FlightNetwork? Her airline canceled her flight and she asked for her money back, but it’s been four months. How long is too long?
Why did Lyft reject my credit card?
When Howard Sorkin tries to use his preferred credit card on a Lyft ride, the company rejects it. When he switches to Uber, does the company owe him anything?
Why is Enterprise making a damage claim against me?
Sarah Baker just got surprised with a damage claim from Enterprise car rental. She says the car was in perfect condition when she returned it. So what’s going on here?
How can I get my money back from a fake booking site?
He fell for an imposter booking site. Is there any way to get his money back?
The coronavirus closed the ski resort, so where is my refund?
After coronavirus recently closed the ski resort Linda Huber planned to visit, she asked for a refund of her Vail Epic Pass. The answer she received from management left something to be desired. Can we help?
Should you ask for a refund or reschedule your canceled vacation?
Has coronavirus put an end to your upcoming travel plans? If so, you’re probably wondering if you should ask for a refund or reschedule your canceled vacation. That’s the difficult choice many travelers face right now.
Here are a few expert negotiation strategies to help you recoup the value of your canceled vacations.