Coronavirus concerns made me cancel my tour. Where is my refund?
When coronavirus concerns cause Patricia Fuja to cancel her West Coast tour, she tries to get a refund from her tour operator. But why is it taking so long?
The travel problems category at Elliott Advocacy covers a wide range of travel-related troubleshooting. We mediate all types of issues that a traveler might encounter.
When coronavirus concerns cause Patricia Fuja to cancel her West Coast tour, she tries to get a refund from her tour operator. But why is it taking so long?
What’s your pandemic excuse?
From “extraordinary” circumstances to “it’s complicated,” companies are feeding you a line when they fail to meet their basic customer service obligations. Sometimes you need a dictionary to decipher the meaning behind these words and phrases.
When Whitney Todd tried to check in to a Vrbo vacation rental, a property manager told her to leave. (Actually, that’s the G-rated version; the host told her to “Get the [expletive] outta here!”). But if a Vrbo host tells you to, you know, leave, then shouldn’t you get a refund?
Where is Ann Melody’s refund from FlightNetwork? Her airline canceled her flight and she asked for her money back, but it’s been four months. How long is too long?
When Howard Sorkin tries to use his preferred credit card on a Lyft ride, the company rejects it. When he switches to Uber, does the company owe him anything?
Sarah Baker just got surprised with a damage claim from Enterprise car rental. She says the car was in perfect condition when she returned it. So what’s going on here?
He fell for an imposter booking site. Is there any way to get his money back?
After coronavirus recently closed the ski resort Linda Huber planned to visit, she asked for a refund of her Vail Epic Pass. The answer she received from management left something to be desired. Can we help?
Has coronavirus put an end to your upcoming travel plans? If so, you’re probably wondering if you should ask for a refund or reschedule your canceled vacation. That’s the difficult choice many travelers face right now.
Here are a few expert negotiation strategies to help you recoup the value of your canceled vacations.
Eric Simon’s football team lost the big game — and then he lost part of his vacation rental refund, too. He wants to know: Can I cancel my Vrbo rental and get my money back if the owner agrees to it? Or does the vacation rental site get to decide? That’s a great question on the day after the Super Bowl, or any day that you find yourself $3,434 lighter in your bank account.