United Airlines flight credit: How to make the most of it after the pandemic

The clock is ticking on Bernadine Fong’s sizable United Airlines flight credit, which she acquired during the pandemic. Around this time last year, she booked two business class tickets to Europe for a dream vacation. But that was before the coronavirus ruined everyone’s summer plans for 2020.

With the pandemic entering year two, Fong worries her nearly $11,000 flight credit with United Airlines is in jeopardy. Now she wants to know what to do to make sure to make the most of it before it expires. (Last updated Sept. 10, 2021)

An Air Canada mistake caused me to be detained in Korea — for two weeks!!

Last August, an Air Canada agent made a mistake that set off a terrible chain of events for Sarahy Sigie Reyes. The end result? Sigie was detained in South Korea for 15 days against her will and at her own expense.

Now Sigie and her husband want the Elliott Advocacy team to convince Air Canada to pay for its agent’s mistake. But with the carrier routinely refusing to refund passengers even when required to do so, can we succeed?

We’ve reported on some pretty egregious happenings across the travel industry during the coronavirus pandemic. However, after reading about Sigie’s experience, I think you’ll agree that her tale is the worst of all. 

The airline made a big mistake and refused to let me board!

An airline employee recently made a terrible mistake by refusing to let Jordan Allen board his scheduled flight to Africa. That error cost Allen $5,754.

Allen says he showed up at the airport ready for his flight with valid identification for the journey. But his travel plans came to an abrupt end at the check-in counter. There, an unpleasant British Airways agent incorrectly rejected his passport and visa and denied him boarding. That airline representative’s mistake cost Allen more than just cash, and he wants Elliott Advocacy to help right this wrong. (Reprint)

The ultimate guide to losing and finding your luggage

It weighs you down, it costs extra, and airlines love to lose it. Luggage is something most travelers wish they didn’t have to worry about — which is exactly why you should think about it before your next trip.

Selecting the right luggage might be the easy part. Knowing your rights when your bags are lost or misplaced isn’t. (And if you travel enough, your luggage will eventually get lost.)