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Elliott Report

Elliott Report

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Airline Problems

The Elliott Advocacy team mediates hundreds of cases between passengers and airlines every year. These are the tales of those troubled consumers who contact us with their airline problems.

This traveler needs surgery and wants AirTkt to support her refund request. She can't travel to Madrid so shouldn't she be owed a refund?

I need surgery! Why won’t AirTkt give me a refund?

January 22, 2024September 22, 2020 by Christopher Elliott

… Read more

Categories Airline Problems
When Southwest Airlines cancels Peter Bell's flight, it offers a partial refund. But are those EarlyBird fees also refundable? Maybe, maybe not.

Southwest canceled my flight! Where is my refund for my EarlyBird fees?

January 22, 2024August 7, 2020 by Christopher Elliott

When Southwest Airlines cancels Peter Bell’s flight, it offers a partial refund. But are those EarlyBird fees also refundable? Maybe, maybe not.

Categories Airline Problems
This traveler says the president's confusing announcement about an impending travel ban caused him to buy a costly emergency flight home. Who's to blame?

Is my coronavirus emergency flight refundable?

January 25, 2024June 10, 2020 by Christopher Elliott

This traveler says the president’s confusing announcement about an impending travel ban caused him to buy a costly emergency flight home. Who’s to blame?

Categories Airline Problems, Coronavirus Related Travel News
Warning: Make sure that you arrive at the airport with plenty of time to spare, or Spirit might deny you boarding. Can we help if you are?

Why did Spirit deny me boarding?

January 25, 2024April 27, 2020 by Christopher Elliott

Warning: Make sure that you arrive at the airport with plenty of time to spare, or Spirit might deny you boarding. 

Categories Airline Problems
Sarah German redeemed an American Airlines gift card for a flight, canceled within 24 hours and asked for a refund. So why is the airline resisting?

Will American Airlines refund this gift card?

March 17, 2024March 9, 2020 by Christopher Elliott

Sarah German redeemed an American Airlines gift card for a flight, canceled within 24 hours and asked for a refund. So why is the airline resisting?

Categories Airline Problems
When Margo Seymour's husband canceled his Hawaiian Airlines flight, the company offered a goodwill refund. But now it's five months later so where is it?

He canceled his Hawaiian Airlines flight, so where is the refund?

January 25, 2024February 7, 2020 by Christopher Elliott

When Margo Seymour’s husband canceled his Hawaiian Airlines flight, the company offered him a goodwill refund. But now it’s five months later with no refund in sight. Can we help?

Categories Airline Problems
After Alaska Airlines cancels Marcos Schapira's flight, it seems to owe him a refund. But did the airline decide to keep his money or did the OTA?

Can you help me get my refund from Alaska Airlines?

January 25, 2024January 3, 2020 by Christopher Elliott

After Alaska Airlines cancels Marcos Schapira’s flight, it seems to owe him a refund. But did the airline decide to keep his money — or was it his online travel agency?

Categories Airline Problems
Are you thinking of getting rid of your loyalty program? If so, you might relate to this story. Actually, you'll probably relate even if you aren't.

Should you get rid of your loyalty program?

January 26, 2024November 29, 2019 by Christopher Elliott

Are you thinking of getting rid of your loyalty program? If so,  you might relate to John Franklin’s story. Actually, you might relate to it even if you aren’t unhappy with your loyalty program.

Categories Airline Problems
Who are the most terrible airline passengers? Hint: It's not babies.What's the worst behavior you've seen on a plane? Let's discuss.

These are the worst airline passengers ever

January 26, 2024November 27, 2019 by Christopher Elliott

Who are the worst airline passengers? Hint: It’s not babies. These are the real problem flyers (and what you can do about them).

Categories Airline Problems
When WOW Air died earlier this year, Lufthansa made its passengers a seemingly generous offer and Victoria Corless accepted. Then the airline reneged. Why?

Why is this Lufthansa offer so hard to redeem?

January 26, 2024November 15, 2019 by Christopher Elliott

When WOW Air died earlier this year, Lufthansa made its passengers a seemingly generous offer: a 25 percent discount if they rebooked with the German carrier. Victoria Corless decided to accept. But why is her Lufthansa offer so hard to redeem?

Categories Airline Problems
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