You can probably guess what would happen if you refuse to wear a face mask on your next flight. But Arden Dmitrenko seems to have been surprised by United Airlines’ reaction to his mask rebellion during his recent trip. (Reprint)
Category: Airline Problems
TAP Air Portugal rescheduled my flight — can I get a refund?
TAP Air Portugal reschedules — and then cancels — John Schmidt’s flights and he wants a refund. So why is the airline only offering a voucher?
United Airlines flight credit: How to make the most of it after the pandemic
The clock is ticking on Bernadine Fong’s sizable United Airlines flight credit, which she acquired during the pandemic. Around this time last year, she booked two business class tickets to Europe for a dream vacation. But that was before the coronavirus ruined everyone’s summer plans for 2020.
With the pandemic entering year two, Fong worries her nearly $11,000 flight credit with United Airlines is in jeopardy. Now she wants to know what to do to make sure to make the most of it before it expires. (Last updated Sept. 10, 2021)
Can Lufthansa really cancel the flight and keep our money, too?
Did Lufthansa cancel Po Yee Fan’s flight during the pandemic and keep her money, too? That’s certainly what it looks like.
But no worries, the Elliott Advocacy team is here.
An Air Canada mistake caused me to be detained in Korea — for two weeks!!
Last August, an Air Canada agent made a mistake that set off a terrible chain of events for Sarahy Sigie Reyes. The end result? Sigie was detained in South Korea for 15 days against her will and at her own expense.
Now Sigie and her husband want the Elliott Advocacy team to convince Air Canada to pay for its agent’s mistake. But with the carrier routinely refusing to refund passengers even when required to do so, can we succeed?
We’ve reported on some pretty egregious happenings across the travel industry during the coronavirus pandemic. However, after reading about Sigie’s experience, I think you’ll agree that her tale is the worst of all.
United Airlines sent my refund to a closed account. What now?
Last March, United Airlines canceled Eric Noderer’s flight to India and sent his refund to a closed credit card account. Since then, he’s been in an endless battle between the airline and Chase to locate the missing $2,217.
Now he’s hoping the Elliott Advocacy team can provide the backup assistance he needs to find and retrieve his money.
Can we do it?
The airline made a big mistake and refused to let me board!
An airline employee recently made a terrible mistake by refusing to let Jordan Allen board his scheduled flight to Africa. That error cost Allen $5,754.
Allen says he showed up at the airport ready for his flight with valid identification for the journey. But his travel plans came to an abrupt end at the check-in counter. There, an unpleasant British Airways agent incorrectly rejected his passport and visa and denied him boarding. That airline representative’s mistake cost Allen more than just cash, and he wants Elliott Advocacy to help right this wrong. (Reprint)
Can United Airlines charge me $425 for a canceled flight during the pandemic?
Regis Amann wants to know if United Airlines should really charge his wife $425 for a flight she canceled during the pandemic. We know the answer — so why doesn’t the airline? (Last updated Jan. 2021)
The ultimate guide to losing and finding your luggage
It weighs you down, it costs extra, and airlines love to lose it. Luggage is something most travelers wish they didn’t have to worry about — which is exactly why you should think about it before your next trip.
Selecting the right luggage might be the easy part. Knowing your rights when your bags are lost or misplaced isn’t. (And if you travel enough, your luggage will eventually get lost.)
The best way to buy airline tickets
From phoning a travel agent to clicking an airline site, there are many ways to book air travel. Maybe too many. So what’s the best way to buy airline tickets?
It depends. Here’s a guide to help you sort it out. (last updated Jan 5, 2021)
