Marcy Schackne is mad.
She recently waited 2½ hours at LAX just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were “beyond dirty” before finding one suitable to drive
Lai Leong thought she was helping her friend Zeng by using some of her American Airlines miles to book a hotel in Honolulu. She had no idea that Zeng would be on the hook for a surprise fee.
Don’t look now, but air travelers are paying more and getting less — and they’re fine with it.
Ellen Kwan-Portal just can’t let go of her Adele tickets.
What’s this $450 cleaning fee on Irina Safonov’s Budget Car Rental bill? Sure, she rented a Chrysler Voyager in Detroit recently. And yes, she returned it with “a little” sand on the floor mats.
If you’re looking for a vacation rental this holiday season, you already know about the biggest gotcha: the high price.
Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.
