eBay accepted my return, but never sent my refund. Where can I get help?

When Gloria Lenoir received approval from eBay to return a recent purchase, she expected a prompt refund. Instead, the company sent her notification that it had closed her case. How does she get eBay to reopen it?

Question

I recently bought two tubes of Voltaren, a pain medication, through eBay. I paid $29 for the product but decided I could not use it and I asked eBay for return approval after the seller did not respond.

eBay provided a USPS shipping label so I could send back this product. I returned the item to the eBay seller about a month ago but I did not get my refund.

When I tried to enter the USPS tracking number, the eBay website would not accept it. eBay has now closed the case and refused to send my refund. Can you help me? — Gloria Lenoir, Austin, Texas

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