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Elliott Report

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Essential Reading

From space cakes to street food, travelers are eating risky things on vacation. Experts warn what to avoid to prevent illness and ruined trips.

The things you should never eat when you’re on vacation

Why your hotel stay feels like a rip-off. Discover the essential amenities hotels should provide and how to avoid extra charges this summer.

Why your hotel stay feels like a rip-off (and how to fix it)

Aman Chawla cancels his hotel room in Wrocław, Poland, made through Booking.com. But even though he's within the cancellation window, he's not getting a refund. Did he lose his $742?

I canceled on time! Why can’t I get my money back from Booking.com?

Alice Mansergh, CEO of Tourism Ireland.

Does Ireland’s green tourism transformation make it worth a visit?

Amie Tugwell's Vrbo rental is contaminated with mold. She and her family checked out after one night. Why can't she get her money back?

Mold in my vacation rental! I want a refund from Vrbo

FlightHub's booking mistake led to unusable tickets and a family stranded in Argentina, forced to pay twice. The fight for a refund.

Stranded in Buenos Aires: How a FlightHub booking error forced a family to pay twice for their tickets

Emily Day’s family vacation nearly collapses when FlightHub’s system assigns random passport numbers to their tickets, forcing them to buy new flights. Why won’t the airline refund the tickets they couldn’t use?

Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

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Latest Stories

FlightHub's booking mistake led to unusable tickets and a family stranded in Argentina, forced to pay twice. The fight for a refund.

Stranded in Buenos Aires: How a FlightHub booking error forced a family to pay twice for their tickets

Guest uses a provided hair dryer, an outlet burns out, and Vrbo tries to charge $1000 from the deposit. Who's responsible?

An outlet burned out in my Vrbo — why are they charging me an extra $1,000?

AI promises hyper-efficient, personalized travel itineraries, but its confident advice is often wrong, recommending closed museums or biased hotel choices. This guide reveals the hidden costs of AI planning and shows you how to use it as a smart tool without derailing your trip.

Can I trust AI to give me good travel advice?

Can Kota Kinabalu become the ecotourism hub it aspires to be? Discover the delicate balance between tourism and conservation in Borneo.

In Kota Kinabalu, a fragile balance between sustainability and tourism

Customer prepays Sears for washer installation that never happens and struggles to get the labor charges refunded.

Sears didn’t install my washer. Why won’t it refund the labor charges?

Bereaved traveler cancels a tour but their travel insurance refuses to pay, citing a technicality. What went wrong and can they get a refund?

Help! I canceled my trip, but my travel insurance won’t pay my claim

uyer gets wrong date Taylor Swift tickets from StubHub, forced to buy pricier last-minute tickets. Should StubHub pay the difference?

Hey StubHub, these Taylor Swift tickets are for the wrong date!

Airlines are quietly working to eliminate your most basic passenger rights, including automatic refunds and fee transparency. But you are not powerless. This commentary reveals the industry's secret plan and offers a five-step strategy to defend yourself before you fly.

Don’t let your airline rights fly away. Here’s how to protect them

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel

Here's the ultimate guide to travel food, which includes advice on where to eat and how to avoid unwanted weight gain.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

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If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

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