Why won’t Cardone return my calls?

When Mike Barco’s new steering unit needs to be replaced, he turns to the manufacturer for help. Why can’t he get an answer?

Question: In 2013, I purchased a Cardone rack-and-pinion steering unit for my Honda prior to semi-retiring it. Since then I’ve driven my sister’s Buick.

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Recently, I switched back to the Honda again. I’ve noticed that the unit, which is in virtually new condition, is leaking!

I only have a one-year warranty on the unit. I’ve contacted Cardone customer service, but there’s nothing they can do. I’ve tried to reach the main office, hoping to get in touch with Cardone’s chief executive. There’s no response. Can you help? — Mike Barco, North Hollywood, Calif.