His broken Fitbit is worthless. Can he get a free replacement?

When Jerry Bellamy’s Fitbit stops working after a few months, the company replaces it with another one that also eventually breaks. Should the company replace this broken Fitbit, or is a discount enough compensation? Read more “His broken Fitbit is worthless. Can he get a free replacement?”

Why won’t Samsonite just replace my defective suitcase?

Glenn Boyd is angry that the zipper on his Samsonite suitcase broke after just a few uses. He now wants a refund or a new suitcase. But is he being premature in contacting our advocates? Read more “Why won’t Samsonite just replace my defective suitcase?”

Electrolux repaired my oven three times. I demand they replace it!

When Anne Chiapetta’s noisy Electrolux oven requires three repairs in three years, there’s only one resolution that will make her happy: a full refund of the $2,000 she paid for the appliance.
Read more “Electrolux repaired my oven three times. I demand they replace it!”

Samsung won’t fix my ailing washing machine even though it’s under warranty

Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why? Read more “Samsung won’t fix my ailing washing machine even though it’s under warranty”

Sears failed to fix my refrigerator — can I get a new one?

Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right? Read more “Sears failed to fix my refrigerator — can I get a new one?”