When Jerry Bellamy’s Fitbit stops working after a few months, the company replaces it with another one that also eventually breaks. Should the company replace this broken Fitbit, or is a discount enough compensation? “His broken Fitbit is worthless. Can he get a free replacement?”
Glenn Boyd is angry that the zipper on his Samsonite suitcase broke after just a few uses. He now wants a refund or a new suitcase. But is he being premature in contacting our advocates? “Why won’t Samsonite just replace my defective suitcase?”
When Anne Chiapetta’s noisy Electrolux oven requires three repairs in three years, there’s only one resolution that will make her happy: a full refund of the $2,000 she paid for the appliance.
“Electrolux repaired my oven three times. I demand they replace it!”
Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why? “Samsung won’t fix my ailing washing machine even though it’s under warranty”
Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right? “Sears failed to fix my refrigerator — can I get a new one?”