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Elliott Report

Elliott Report

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Most Popular

Tipping is dead. At least tipping, as you and I understand it. A mandatory 20 percent gratuity on every restaurant meal? Obligatory tips for housekeepers, concierges and tour guides? Kiss them goodbye.

Some Americans have stopped tipping. Should you, too?

Air travelers often exhibit "exit envy," a phenomenon where passengers rush to disembark the moment the plane lands, leading to chaos and frustration. Whether driven by the need to make a tight connection or simply a desire to leave the plane as soon as possible, this behavior disrupts the usual deplaning process. However, there are courteous ways to ensure you can exit early without inconveniencing others, including enlisting the help of flight attendants or securing a seat near the front. Learn the art of exiting a plane early without stepping on toes.

Why does everyone want to get off the plane first? It’s exit envy!

When it comes to hotel amenities, the lodging industry is trying something new: It's giving you what you want.

Which hotel amenities do you really want? You won’t believe it!

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Discover essential tips for your 2024 spring break vacation. From snagging the best travel deals to navigating crowds and handling lively spring breakers, our guide offers insider strategies for a seamless holiday. Learn how to choose destinations, book smart, and enjoy a stress-free break in this comprehensive spring break manual.

Here’s your insider guide to spring break travel in 2024

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel in 2023

Here's the ultimate guide to travel food, which includes advice on where to eat and how to avoid unwanted weight gain.

Eat this! The ultimate guide to travel food

Advocacy

When Jane Huang transferred $1,264 to her brother through PayPal, it never reached his account. Despite numerous attempts to resolve the issue, including contacting PayPal and Xoom, and filing complaints with financial protection agencies, her money remained missing for six months. After persistent efforts and seeking help from a consumer advocacy site, PayPal finally refunded her the full amount plus $100. Her experience highlights the importance of verifying recipient details, monitoring transaction statuses, and the challenges of resolving lost money transfers with online payment services.

PayPal money transfer problem: What should I do if the money never gets there?

Tracy Pruss lost her iPhone 13 while boarding an American Airlines flight from Raleigh-Durham to Cincinnati. Despite using the Find My app to locate the phone near the gate desk, her attempts to retrieve it were met with delays and unhelpful responses from both the airport and the airline. As days passed and the battery dwindled, Pruss feared losing the phone—and its irreplaceable contents—forever. Desperate, she drove to the airport in Cincinnati for help. Will American Airlines find her phone before it's too late, or are these precious memories lost forever?

Can American Airlines find my irreplaceable iPhone before it’s too late?

Companies often use release forms to silence consumers when addressing complaints. For instance, Lowe's offered a settlement to a customer for a botched kitchen installation but required her to destroy evidence and stay silent. These agreements, similar to nondisclosure agreements, prevent consumers from sharing their experiences, thereby protecting the company's reputation. Consumers should be wary of such agreements, which may restrict their rights to criticize or pursue further claims. Consulting a lawyer before signing is advisable to understand the full implications. Refusing these agreements could push companies to resolve issues transparently.

How companies try to silence you when you have a problem

When Lesle Collins flew from Dallas to Denver, her luggage didn’t make the trip. Despite promptly reporting it to Frontier Airlines, she faced repeated delays and ultimately a denial of her claim due to a missed deadline. Collins insists she never received the necessary forms from Frontier, highlighting the importance of immediately filing a claim at the airport and keeping thorough documentation. While airlines like Frontier have strict timelines, they can make exceptions. After advocacy, Frontier reopened Collins' case, underscoring the need for persistence in resolving lost luggage issues.

Problem with luggage: I waited too long to file a claim with my airline!

More from Elliott Confidential

  • Consumer Alert: When a booking site breaks a promise, here's what you have to do
    September 9, 2024 by Christopher Elliott
    We're getting more cases like this, but there's a way to avoid it
  • These shocking words can turn your dream vacation into a nightmare
    September 8, 2024 by Christopher Elliott
    Don't make employees hate you. Here's what not to say when you travel.
  • Is it time to regulate airline loyalty programs?
    September 6, 2024 by Christopher Elliott
    The U.S. government suggests the answer is yes. But what do you think?
  • Is loyalty dead in travel?
    September 1, 2024 by Christopher Elliott
    It was a rough summer for travelers. Have you lost that lovin' feeling?
  • Finland Confidential: Hanging out in Helsinki, Turku and Tampere
    August 31, 2024 by Christopher Elliott
    Also, our tricks for avoiding luggage fees when you fly (Recorded 8/31/24 in Helsinki, Finland)

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