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Elliott Report

Elliott Report

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Categories

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Most Popular

Editorial cartoon showing a confused balding middle-aged man in a white shirt and tie standing on his front lawn looking up at a small light blue mini refrigerator that has been mysteriously returned to his porch steps after being picked up by FedEx, illustrating how third-party seller returns can fail in unexpected ways

Walmart told me to donate my broken refrigerator — then things got strange

Editorial cartoon showing a worried gray-haired man at an outdoor table at a tropical resort with palm trees and ocean in the background, looking shocked at his laptop displaying "YOUR CREDIT SCORE" with a red downward-trending arrow, illustrating how a timeshare upgrade dispute caused his credit score to drop 43 points despite following the company's payment hold instructions

Help! My Hilton downgrade has left me in limbo

Watercolor editorial illustration of a father in a white shirt and red tie standing with his young son who carries a backpack at an American Airlines departure gate, with an American Airlines plane visible through the window beyond the closed gate door, illustrating how families get separated when airlines pull passengers from boarding lines and document involuntary bumping as voluntary

American Airlines claims I voluntarily gave up my seat, but that’s a lie

Editorial cartoon showing an anxious traveler in a blue polo shirt grimacing as he stuffs a large purple roller suitcase into an open green airport trash can, with empty seating areas and large glass windows visible in the background, illustrating the increasing trend of travelers abandoning their luggage at airports to avoid baggage fees

The great luggage abandonment: Why travelers are ditching their bags at the airport

Destinations

Two repurposed concrete grain silos in Copenhagen converted into modern office space, an example of the city's adaptive reuse of old industrial buildings.

Sustainability you can feel: Copenhagen’s Nordic take on green tourism

Architect Anders Lendager with a graying beard and dark bomber jacket gesturing with both hands as he speaks in front of his timber-clad TRÆ office building in the Sydhavnen port district of Aarhus, Denmark, with the wooden facade and large windows visible on the left and modern high-rise buildings, a construction crane, and a freight truck in the background under an overcast sky

Wooden skyscrapers, next-level recycling: How Aarhus wants to become one of the most sustainable cities in the world

Klaus Melbye, director of the Wadden Sea Centre, surveys wildlife at a dike in Wadden Sea National Park.

Sustainable tourism: Can visitors save Denmark’s Wadden Sea?

The Burgruine Trifels in Southwestern Germany's Palatinate region, which is undergoing a green transformation.

Germany has a 150-year-old rule about forests. It may be the sanest idea in travel right now.

Advocacy

Stylized illustration of a distressed traveler clutching his chest in front of a palm-lined hospital as medical staff wheel a patient on a gurney toward the entrance, evoking a vacation cut short by a family emergency.

The hotel refunded his money, but the booking site kept it anyway

Two worried teenage boys sit in an airport terminal holding boarding passes after an unaccompanied minor travel problem.

Unaccompanied minor service disaster: KLM left our boys stranded in Europe!

Soft pastel digital illustration of a young teenage girl with a messy brown bun and large worried eyes standing alone with her arms crossed and a small brown shoulder bag, beside her dark blue rolling suitcase, in the middle of a busy blurred airport terminal with other travelers and luggage in the background, illustrating a 13-year-old unaccompanied minor stranded at LAX after United Airlines denied boarding for a connecting flight the airline itself had authorized

United authorized my teen’s connecting flight, then left her stranded at LAX

Editorial cartoon illustration of an exasperated young man with messy brown hair and large round glasses looking upward in defeat while surrounded by towering stacks of white paper documents piled high on both sides and in front of him, illustrating the frustration of repeatedly submitting the same documents to a travel insurance company that refuses to process the claim

Why is my insurance company asking for the same documents over and over and over?

More from Elliott Confidential

  • Let’s keep politics out of your summer vacation
    June 7, 2026 by Christopher Elliott
    Steve Brody is flying out of Newark this week, and he is worried. There are plans afoot to pull the Customs and Border Protection officers out of airports in certain cities, with Newark Liberty International first in line. Brody, a retired government worker, is flying nonstop to Vancouver, but he has to pass back through […]
  • Is it time for an international blacklist of problem passengers?
    June 6, 2026 by Christopher Elliott
    If an airline bans you for screaming at a flight attendant or trying to open a door at altitude, you can usually walk to a competitor's counter and buy a ticket. Britain wants to put an end to that, and its actions may ripple across the Atlantic. The Department for Transport and the Home Office […]
  • Sustainability you can feel: Copenhagen’s Nordic take on green tourism
    June 5, 2026 by Christopher Elliott
    If you want to understand why Copenhagen is so often called one of the most sustainable cities in the world, you have to look past the slogans and into the showers, the warehouses, and the old shipyards. At one hotel, every room has a futuristic shower built on water-recycling technology first developed for a Mars […]
  • I returned $3,990 in designer dresses — then my refund vanished
    June 4, 2026 by Christopher Elliott
    Debbie Rivet ordered the same evening gown from the London designer Safiyaa in two sizes, the Serendipity Pale Blue Long Dress at $1,995 each, planning to keep whichever fit and send back the other. When the dresses arrived, the fitted style was wrong for her occasion, so she requested a return authorization, shipped both back […]
  • Help! Alamo charged me $1,000 after my car battery died in the Swiss Alps
    June 3, 2026 by Christopher Elliott
    Kjell-Erik Berggren rented a car from Alamo at Geneva Airport for a six-day trip through Switzerland, and it worked perfectly until the last morning. Staying in a mountain village at 1,500 meters, he and his group woke to a cold, frosty morning and a car that was completely dead: no lights, no starter, nothing. Roadside […]

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