Getting a surprise hotel smoking fee reversed isn’t easy — even if you’re a non-smoker like Kelsey Russell. Or a determined consumer advocate. But it can be done. Here’s how!
The clock is ticking on Bernadine Fong’s sizable United Airlines flight credit, which she acquired during the pandemic. Around this time last year, she booked two business class tickets to Europe for a dream vacation. But that was before the coronavirus ruined everyone’s summer plans for 2020.
With the pandemic entering year two, Fong worries her nearly $11,000 flight credit with United Airlines is in jeopardy. Now she wants to know what to do to make sure to make the most of it before it expires. (Last updated Sept. 10, 2021)
Will ongoing fears about the coronavirus drive you to cancel your vacation plans in 2021? If you’re considering spending another year without travel, you aren’t alone. Throughout the pandemic, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.
These consumers all hope to override the written contract they have with these providers and get a full refund.
But if you decide to cancel your vacation, can you get your money back? (Last updated Sept 13, 2021)
During the pandemic, many frustrated travelers have filed credit card disputes, hoping to fast-track refunds. Petra Murdrock was one of those consumers. However, her misunderstanding of the limitations of the chargeback process almost led to a $1,000 loss.
That is until the Elliott Advocacy team got involved.
Do you need a comprehensive guide to help you handle all of your coronavirus travel questions? No worries, the Elliott Advocacy team has you covered.
During the past month, our team has been busy advocating cases like never before — 24 hours a day. Here are the answers to the most frequently asked coronavirus travel questions we’ve received. (Last updated Feb 5, 2021)
Renting a home or apartment for your next trip has a lot of benefits. You get your own place with a living room, private kitchen and multiple bedrooms. Also, you don’t have to share the place with 400 other people — unless you throw a big party. But when it comes to how to rent a vacation home, most travelers don’t have any idea where to start.
Here’s how to do it.
If you’re not thinking about buying travel insurance for your next trip, you probably should. In a world filled with danger, including the ongoing COVID-19 pandemic, anything could happen. Here’s our guide to finding the best travel insurance.
Renting a car can be complicated. From fees to fuel purchase options, the process is enough to confuse even the most experienced traveler. But let’s keep it simple. Here’s your ultimate guide on how to rent a car. (last updated Jan 2021)
Can you get banned from Facebook forever? The answer is most certainly “yes.”
Jason Birch just found this out the hard way. The social media giant won’t tell him why he’s permanently banished, but Birch thinks he knows where he went wrong. He says he’s learned from his “little” mistake and would like Facebook to lift the ban and accept his apology. And he’s not prepared to take no for an answer.
But is there any way back into the Facebook community after you’ve been banned?
For many air travelers, the Transportation Security Administration (TSA) screening is the most dreaded part of the journey.
It’s not the full-body scanners or the threat of a pat-down. It’s the risk of a COVID-19 infection at the hands of a TSA employee. Thousands of TSA workers have contracted the virus and several have died, according to the agency.