How to get a surprise hotel smoking fee reversed? Like this

Getting a surprise hotel smoking fee reversed isn’t easy — even if you’re a non-smoker like Kelsey Russell. Or a determined consumer advocate. But it can be done. Here’s how. (Reprint) Read more “How to get a surprise hotel smoking fee reversed? Like this”

United Airlines flight credit: How to make the most of it after the pandemic

The clock is ticking on Bernadine Fong’s sizable United Airlines flight credit, which she acquired during the pandemic. Around this time last year, she booked two business class tickets to Europe for a dream vacation. But that was before the coronavirus ruined everyone’s summer plans for 2020.

With the pandemic entering year two, Fong worries her nearly $11,000 flight credit with United Airlines is in jeopardy. Now she wants to know what to do to make sure to make the most of it before it expires. (Last updated March 31, 2020) Read more “United Airlines flight credit: How to make the most of it after the pandemic”

Coronavirus fears: What you need to know about canceling your vacation

Will ongoing fears about the coronavirus drive you to cancel your vacation plans in 2021? If you’re considering spending another year without travel, you aren’t alone. Throughout the pandemic, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.

These consumers all hope to override the written contract they have with these providers and get a full refund.

But if you decide to cancel your vacation, can you get your money back? (Updated March 25, 2021)
Read more “Coronavirus fears: What you need to know about canceling your vacation”

Credit card disputes: How to use them in the right way

During the pandemic, many frustrated travelers have filed credit card disputes, hoping to fast-track refunds. Petra Murdrock was one of those consumers. However, her misunderstanding of the limitations of the chargeback process almost led to a $1,000 loss.

That is until the Elliott Advocacy team got involved. Read more “Credit card disputes: How to use them in the right way”

Here are the answers to the top coronavirus travel questions

Do you need a comprehensive guide to help you handle all of your coronavirus travel questions? No worries, the Elliott Advocacy team has you covered.

During the past month, our team has been busy advocating cases like never before — 24 hours a day. Here are the answers to the most frequently asked coronavirus travel questions we’ve received. (Last updated Feb 5, 2021) Read more “Here are the answers to the top coronavirus travel questions”

How to rent a vacation home: the ultimate guide

Renting a home or apartment for your next trip has a lot of benefits. You get your own place with a living room, private kitchen and multiple bedrooms. Also, you don’t have to share the place with 400 other people — unless you throw a big party. But when it comes to how to rent a vacation home, most travelers don’t have any idea where to start.

Here’s how to do it. Read more “How to rent a vacation home: the ultimate guide”

This is how to find the best travel insurance for your next trip

If you’re not thinking about buying travel insurance for your next trip, you probably should. In a world filled with danger, including the ongoing COVID-19 pandemic, anything could happen. Here’s our guide to finding the best travel insurance. Read more “This is how to find the best travel insurance for your next trip”

How to rent a car: the ultimate guide

Renting a car can be complicated. From fees to fuel purchase options, the process is enough to confuse even the most experienced traveler. But let’s keep it simple. Here’s your ultimate guide on how to rent a car. (last updated Jan 2021) Read more “How to rent a car: the ultimate guide”

This is how to deal with the Transportation Security Administration

For many air travelers, the Transportation Security Administration (TSA) screening is the most dreaded part of the journey.

It’s not the full-body scanners or the threat of a pat-down. It’s the risk of a COVID-19 infection at the hands of a TSA employee. Thousands of TSA workers have contracted the virus and several have died, according to the agency. Read more “This is how to deal with the Transportation Security Administration”