Air France is the French flag carrier headquartered in Tremblay-en-France. It is a subsidiary of the Air France-KLM Group. U.S. customer service inquiries are often deferred to its SkyTeam global alliance partner, Delta Air Lines.
Responsiveness rating
What you need to know about Air France
Air France has a pile of complaints. It wasn't just extremely slow to refund customers during the pandemic. It also plays games with customers, canceling flights and then refusing to refund them. Air France has also rejected our efforts to meet and find a way to reduce the number of complaints.
How to resolve a problem with Air France
We have tested the emails on this page. However, we believe some of these contacts are manually bouncing emails to customers, giving the appearance that they have an incorrect address. This has earned Air France a lower responsiveness rating. Check out our guide to booking and troubleshooting an airline ticket. Don't forget to consult EC 261 for your consumer rights.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
45 rue de Paris 95
747 Roissy CDG
Cedex , France
https://www.airfrance.us/
Phone Contacts
Main: (+33) 1 41 56 78 00
Toll Free: 1-800-237-2747
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Alexandre Boissy
Executive Vice President and Corporate Secretary
45 rue de Paris 95
747 Roissy CDG
Cedex , France
[email protected]
Secondary Contact
Catherine Villar
Executive Vice President In-Flight Services
45 rue de Paris 95
747 Roissy CDG
Cedex , France
[email protected]
Chief Executive
Anne Rigail
45 rue de Paris 95
747 Roissy CDG
Cedex , France
[email protected]
This contact was published on March 4, 2015 and updated on August 14, 2023.
