Air France, based in Tremblay-en-France, is the French flag carrier and part of the Air France-KLM Group.
Air France Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Air France
We receive frequent complaints about Air France. It wasn’t just slow to refund customers during the pandemic. It sometimes also plays games with customers, canceling flights and then refusing to refund them.
How to resolve a problem with Air France
We believe some of the executive contacts are manually bouncing emails from customers, giving the appearance that they have an incorrect address. This has earned Air France a lower responsiveness rating. Check out our guide to booking and troubleshooting an airline ticket. Don’t forget to consult EC 261 for your consumer rights when you’re flying to, from or within Europe on an EU carrier such as Air France.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Air France mailing address
Air France
45 rue de Paris
95747 Roissy CDG
Air France social media channels
Air France executive customer service contacts
Primary Contact
Alexandre Boissy
Executive Vice President and Corporate Secretary
45 rue de Paris
95747 Roissy CDG
Cedex, France
alexandre.Boissy@airfrance.fr
Secondary Contact
Catherine Villar
Executive Vice President In-Flight Services
45 rue de Paris
95747 Roissy CDG
Cedex , France
catherine.villar@airfrance.fr
Chief Executive
Anne Rigail
45 rue de Paris
95747 Roissy CDG
Cedex , France
anrigail@airfrance.fr
How can I contact Air France?
You can reach Air France’s customer service at (800) 237-2747, or visit its website.
How do I reach Air France by phone?
To speak directly with a representative at Air France, dial (800) 237-2747.
Is Air France available around the clock?
Air France customer service is available 24/7 for bookings, reservations, flight information, and other inquiries. You can reach them by calling (800) 237-2747.
When is Air France customer service available?
Air France customer service is available 24 hours a day, seven days a week. Call (800) 237-2747 for automated service.
Does Air France support WhatsApp?
Yes, Air France does provide customer support through WhatsApp, Apple Messages, and Messenger.
How can I request assistance from Air France?
To request assistance, contact Air France customer service at (800) 237-2747 or visit its website for information on special services such as wheelchair assistance or medical needs.
Is Air France Connect complimentary?
No, Air France Connect is not free during the flight. Passengers can purchase various Wi-Fi packages while onboard.
How can I lodge a complaint with Air France?
You can submit complaints or feedback by completing an online form on Air France’s website. Alternatively, contact customer service at (800) 237-2747.
Does Air France provide refunds?
Air France offers refunds for eligible tickets, with refund policies varying based on fare type and conditions.
Who is the owner of Air France?
Air France is part of the Air France-KLM Group, which resulted from the merger of Air France and KLM Royal Dutch Airlines.
Can passengers choose their seats on Air France?
Clients flying with Air France can select their preferred seats at any time during the booking process or on the airline’s website or mobile app.
Does Air France offer complimentary meals?
Air France offers complimentary meals and drinks based on travel class and route.
Are alcoholic beverages served on Air France flights?
Alcoholic beverages, including wine, beer, and spirits, are offered by Air France as part of its in-flight service.
Is there a charge for requesting a wheelchair on Air France?
Air France doesn’t charge for providing wheelchairs to passengers requiring assistance, but arrangements should be made in advance.
How can I provide feedback or file a complaint?
Feedback or complaints can be submitted through the contact form on the Air France website or by contacting customer service at (800) 237-2747.
What documents do I need for my flight?
You will need a valid ID or passport, and in some cases, a visa depending on your destination. Check the specific travel document requirements for your destination country on the Air France website.
How to get professional help with your Air France problem
If you need help with Air France, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
