Koninklijke Luchtvaart Maatschappij, best known by its initials KLM, is the flag carrier airline of the Netherlands. KLM’s headquarters is in Amstelveen near its hub at Amsterdam Airport Schiphol. KLM operates scheduled passenger and cargo services to more than 130 destinations worldwide. It is the oldest airline in the world still operating under its original name.
Responsiveness rating
What you need to know about KLM Royal Dutch Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with KLM Royal Dutch Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Amsterdamseweg 55
1182 GP Amstelveen
Amsterdam, Netherlands 1117 ZL
https://www.klm.com/
Phone Contacts
Main: +31 20 649 9123
Email Contacts
[email protected]
[email protected]
Customer Service Resources
Social Media Contacts
The website states Facebook and twitter are the best ways to contact them.
Executive Contacts
Primary Contact
Maarten Stienen
COO and Managing Director
Amsterdamseweg 55
1182 GP Amstelveen
Amsterdam, Netherlands 1117 ZL
+31 6 12857149
[email protected]
+31 20 649 4927
+31 20 648 9556
+31 20 649 4321
+1 866-434-0320
Secondary Contact
Erik Swelheim
CFO
Amsterdamseweg 55
1182 GP Amstelveen
Amsterdam, Netherlands 1117 ZL
+19147842000
[email protected]
+31 205707829
Miriam Kartman
Executive VP, Human Resources & Industrial Relations
Amsterdamseweg 55
1182 GP Amstelveen
Amsterdam, Netherlands 1117 ZL
+31 20 649 6698
[email protected]
+31 206499123
Chief Executive
Marjan Rintel
President and Chief Executive Officer
Amsterdamseweg 55
1182 GP Amstelveen
Amsterdam, Netherlands 1117 ZL
[email protected]
+31 20 648 8176
+31 20 649 3320
+31 20 649 3321