Koninklijke Luchtvaart Maatschappij, best known by its initials KLM, is the flag carrier airline of the Netherlands. KLM’s headquarters is in Amstelveen near its hub at Amsterdam Airport Schiphol.
How to reach a person at KLM Royal Dutch Airlines
Main: (800) 618-0104
KLM Royal Dutch Airlines Responsiveness rating
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What you need to know about KLM Royal Dutch Airlines
We receive many complaints about KLM Royal Dutch Airlines. Here’s one where the airline charged a reader in euros instead of dollars. And here’s a passenger who was left behind because there was no room for her dog. KLM also downgraded these passengers from business to economy class. The company won’t refund this customer‘s flex ticket. This customer was on the plane, yet KLM still charged her as a no-show.
- KLM Royal Dutch Airlines’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with KLM Royal Dutch Airlines with our insider guide or through its executive contacts.
- KLM Royal Dutch Airlines’ customer service policies are standard. Here are our frequently asked questions about KLM Royal Dutch Airlines.
KLM Royal Dutch Airlines customer service response times
KLM Royal Dutch Airlines’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 618-0104 | Representatives are available 24/7. |
| Email support | KLM Royal Dutch Airlines does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | KLM does not publish fixed live chat response times, and they can vary depending on demand and time of day. Responses typically arrive within a few minutes to a few hours through live chat and social media. Support is available 24/7 in many regions. |
| Social media | KLM Royal Dutch Airlines is active on social media platforms such as Facebook, X, Instagram, LinkedIn, YouTube, and TikTok. |
| Help center/FAQ | KLM Royal Dutch Airlines’ help center/FAQ provides quick answers to common questions regarding bookings, check-in, baggage, flight changes, refunds, Flying Blue membership, special assistance, and travel requirements. |
How to resolve a problem with KLM Royal Dutch Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.KLM Royal Dutch Airlines mailing address
KLM Royal Dutch Airlines
P.O. Box 7700
1117 ZL Schiphol, Netherlands
KLM Royal Dutch Airlines loyalty program
KLM Royal Dutch Airlines has a loyalty program called Flying Blue where members earn miles when flying with KLM, Air France, and partner airlines, as well as through hotels, car rentals, and other partners, and can redeem those miles for flights, upgrades, and other rewards.
KLM Royal Dutch Airlines social media channels
KLM Royal Dutch Airlines executive customer service contacts
Primary Contact
Bas Brouns
Chief Financial Officer and Managing Director
Amsterdamseweg 55
1182 GP Amstelveen, Netherlands
bas.brouns@klm.com
Secondary Contact
Miriam Kartman
Chief People Officer
Amsterdamseweg 55
1182 GP Amstelveen, Netherlands
miriam.kartman@klm.com
Chief Executive
Marjan Rintel
President and Chief Executive Officer
Amsterdamseweg 55
1182 GP Amstelveen, Netherlands
marjan.rintel@klm.com
KLM Royal Dutch Airlines customer service policies
What is KLM Royal Dutch Airlines' privacy policy?
KLM Royal Dutch Airlines’ privacy policy explains how the airline collects, uses, stores, and shares personal data when you use its services (such as booking flights, using the website/app, joining Flying Blue, or contacting customer service).
What are KLM Royal Dutch Airlines' terms of use?
KLM Royal Dutch Airlines’ terms of use (often called “Website Terms” or “Conditions of Use”) set out the rules for using the website, app, and online services.
What is KLM Royal Dutch Airlines' accessibility statement?
KLM Royal Dutch Airlines’ accessibility statement explains how the airline makes its website, app, and services accessible to people with disabilities and what support is available when travelling.
KLM Royal Dutch Airlines self-service links
How can I manage my booking online?
You can manage your booking through “My Trip” on the KLM website or app by entering your booking code and last name. From there, you can change flights, add services, or view travel details.
How do I check in online?
Online check-in is available via the KLM website or app starting 30 hours before departure (24 hours for US flights). You can select seats and download your boarding pass.
How do I manage my KLM account?
Log in to your KLM account on the website or app to update personal details, view bookings, manage preferences, and access Flying Blue benefits.
How do I contact KLM customer service in the U.S.?
Call KLM’s U.S. customer service at (800) 618-0104 (available 24/7). You can also submit a request via the online contact form. KLM does not publish a general customer service email address.
How do I request a refund from KLM?
Refund requests can be submitted through the online form at klm.com/contact or by emailing refund.northamerica@klm.com for North American passengers. Processing times vary; EU passengers may also be entitled to compensation under EC 261/2004.
What is KLM's policy on flight cancellations and delays?
If your KLM flight is cancelled or significantly delayed, you may be entitled to a full refund, rebooking, or compensation depending on the circumstances and your departure location. EU passengers departing from an EU airport are protected under EC Regulation 261/2004.
What is KLM's 24-hour cancellation rule?
Passengers who book directly with KLM may cancel or change their booking within 24 hours of purchase without penalty, subject to fare conditions and the origin of the booking.
Who owns KLM Royal Dutch Airlines?
KLM is a core subsidiary of the Air France-KLM Group. The Dutch government also holds a minority stake in the airline.
Which airlines are KLM's partners?
KLM is a founding member of the SkyTeam Alliance and has a long-standing joint venture with Air France and Delta Air Lines, with codeshare agreements across dozens of global carriers.
Where is KLM Royal Dutch Airlines based?
KLM’s headquarters is in Amstelveen, Netherlands. Its primary hub is Amsterdam Airport Schiphol (AMS).
How do I file a formal complaint with KLM?
Submit complaints through the online form. If the issue is unresolved, EU passengers can escalate to the Dutch Human Environment and Transport Inspectorate (ILT) or an approved ADR body. US passengers can file with the US Department of Transportation.
What is the UK contact email for KLM?
UK-based passengers can reach KLM customer care at customer.care.uk@klm.com.
How to get professional help with your KLM Royal Dutch Airlines problem
If you need help with KLM Royal Dutch Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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