http://www.southwest.com
P.O. Box 36611
Dallas, TX 75235
(214) 792-4000
(800) 435-9792
How to get through to an operator
A real person answers the phone.
Overview
Southwest is consistently among the least-complained about carriers in the United States. If something goes wrong, the airline’s employees usually fix it before you have a chance to pick up the phone or write a letter. It’s all part of Southwest’s legendary corporate culture, which competitors have tried (but so far, failed) to copy.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
Primary e-mail
It’s best to use the online form, but be warned: the airline gives itself five days to respond. A call might be quicker.
Primary contact
Jim Ruppel
Vice president, customer relations
P.O. Box 36647
Dallas, TX 75235-1647
(214) 792-4223
jim.ruppel@wnco.com
Secondary contact (*)
Donna Conover
Executive vice president, customer operations
(214) 792-4000
donna.conover@wnco.com
Chief executive (*)
Gary Kelly
Chief executive officer
(214) 792-4000
gary.kelly@wnco.com
What others have to say about Southwest Airlines
Aviation Consumer Protection Division Air Travel Consumer Report
Consumeraffairs.com
Epinions.com
Airline Quality Rating
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.
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{ 28 comments… read them below or add one }
SWA has yet to respond after 6 weeks to a complaint when my wife (Patricia Hanisch) and grandson (2-year old) had an extremely rude flight attendant on a flight from Dallas Love to Corpus Christi. They are not all “Rosy” despite their lack of complaints!
The Aviation Consumer Protection Dept lists 39,000+ baggage complaints against SW Airlines in October alone. This would include lost luggage and PILFERING from CHECKED luggage. It has been 6 weeks since I too wrote to SW regarding several complaints and I don’t usually complain. First, the new seating protocol was not followed …. it’s a joke actually. The attendant at the gate did not enforce it. Therefore, those of us that actually listened and waited for our assigned boarding numbers to be called were last on the plane and had lousy seats and unable to sit with our partners. We had 30-34 in the “B”’s … 26 people boarded the plane, out of numeric order, ahead of us, when they should have been behind us in line.
Also, somewhere between Las Vegas and Baltimore, someone opened my checked suitcase and stole items out of it. SW blames TSA and TSA blames SW. Neither take responsibility for it, leaving me, the passenger, a victim not only of theft by some thief hired by the airline, but by the airline itself in that they just don’t care that they have hired thieves and do absolutely nothing to correct the situation. It is not about money it’s about justice. The last time I looked, stealing was against the law, punishable by jail time. I did not know that the government allows airlines to have their own laws regarding theft. It will keep happening to unsuspecting passengers as long as SW Airlines enable these thieves to have access to our checked luggage without suffering any repercussions.
It has been 6 weeks since I wrote to SW. I am still waiting for a response from them. They are great when you have no issues … cheapest flights, etc. but you better hope you never have a problem because if you do the airline that say they care, are lying. There is no one to speak to personally with regard to your issue … they plan it that way because they JUST DO NOT CARE.
I, too, am experiencing a potential theft problem with SW. I left my Ipod on a flight from Providence to Baltimore (or the return flight the same day) on Dec. 27, 2007. When I called the baggage claim/lost items desk at Providence, the woman told me that if the “cleaning people were honest,” that my Ipod would be turned in to one of the claim desks. I was appalled that she’d even joke that the cleaning people would be expected to pocket what they find. Well, it’s weeks later and my Ipod has yet to turn up, despite repeated calls to SW’s central lost items claims desk (and they have yet to even return my calls). This is really simple. The Ipod was left on a plane. The cleaning people would find it and either steal it or turn it in. It hasn’t been turned in, apparently, so one is left to conclude it’s been stolen.
I fly SW once every month or two. While no airline (or fly attendant) is perfect, they do a good job of staying consistent and being helpful if I have a problem. Also, the baggage handling jobs are contracted out (as with every airline) and industry-wide they suggestthat you do not leave valuable belongings in your checked baggage.
i cannot belive the people on here complaining about theft in bags. Southwest is not at all responsible for this as the baggage handlers are often not southwest employees. I am a travel agent and would recommened southwest over any other airline.
I have a hard time believing Southwest can or should absolve themselves completely of issues related to baggage handling. If I am Southwest and my valued customers are experiencing issues with lost and pilfered luggage with alarming frequency (as evidenced by the Travel Consumer Report), then that is a big problem! It needs to be addressed, whether the baggage handlers are Southwest employees or prisoners on parole. Baggage handling is an important function of Southwest’s operation, and they should be accountable.
Yesterday my family flew from Chicago to Albuquerque on flight # 1245. We had a very rude experience that we felt was in need of relaying to you. Upon landing in St Louis a new crew came aboard. We were 3….myself, my wife and our 3 year old. Unfortunately, I did not get the names of the people involved but I’m sure you can figure this out. A heavy set red headed flight attendant came by to harshly ask us to put the seat belt around my daughters waste. We obliged. Upon landing she came by again and noted that my daughter was again not belted and put her face 2″ inches from mine in a very aggressive fashion to insist that we do so. I stated that my daughter had wiggled out of the belt and we obliged again. While do so this attendant went to grab my daughter and I pushed her hand away and said don’t touch her and don’t yell at me and get your face away from me. She then said “don’t touch me” as though I initiated something by pushing her hand away from my daughter. The passengers behind us were in shock and said they never had seen anything like this. We were very upset and when we left the plane I tried to talk to the pilot to complain. As I began to tell him what happened, he immediately cut me off and said that he knew this flight attendant for 18 years and she is not to blame. Again the same passengers who were behind us came walking by to comment that they couldn’t believe this. The pilot didn’t listen to us (even without our relaying the situation) and basically blew us off siding with the flight attendant. It certainly felt like this was a comrade club that could not be addressed or infringed upon.
In short we were very upset with this aggressive behavior. Shockingly, with the economy as is, one would think that SW would not have these types of simple customer relations. A soft voice and nice demeanor go a lot further to keep business. I own a giftware company and my employees and myself have flown SW for years with no problems. I am seriously questioning whether we or my employees will continue traveling SW henceforth. Maybe we had a bad apple here but the pilot certainly reinforced the disrespect that the flight attendant initiated. I run a customer service related corporation and this certainly is a sure way to lose business rather then maintain it. We have been loyal SW customers for many years and even own stock in the corp. We question whether this is the type of business we want to support.
I would agree that although it is a sad situation when a “cleaner” or other employee could not be trusted to return a lost item, I do not feel as though the liability is with the airline. I was taught that when I lose something, it is my responsibility. Nobody else left the ipod on the plane, period!
As far as the rude flight attendant if you receive poor service from an employee at a restaurant, does that reflect on the restaurant? YES! But, should you shoot yourself in the foot to spite the employee? NO! You should write a letter to the company regarding the employee, and continue to fly with the airline that you love. Many of the employees of that company might want to strangle that girl for your treatment. Do not punish them for one person’s stupidity.
On the 26th of September, while returning to my home after doing military duty in Providence, R.I. at the War College, I checked my luggage through TSA. TSA never opened my luggage there for you are required to stand-bye until it clear the x-ray machine. I observed the Southwest employee take it so it could be sent too the place. While in Providence I had about an hour and a half wait before my place took off. I had a stop at Chicago Midway Airport for about an hour and proceeded onto Tucson, AZ. Upon arriving in Tucson, I noticed that my luggage had been opened. In inspecting my luggage I discovered that all my military police gear had been stolen. Which consisted of two handcuffs, SOG EOD multi-tool with case, cuff key (long version), and a Cabelas 9v Flashlight (Same style as the Surefire 9P.). I contacted TSA and they said there would have been no reason for TSA to reinspect my luggage in Chicago since it had been x-ray-ed in Providence, R.I. I made contact with several people at Southwest with one being a “Sue Ann Larsen” telling me she would email me the forms and info in filing a claim with Southwest. I never did hear from her, and my last contact with Southwest out of Dallas was Southwest will probably not do anything about replace the stolen items for they are only responsible for the outside part of the luggage. The letter I am composing is going to the FAA complaint dept, NCIS, the Vice President of Southwest and US Military Travel Office (Sato) and see anyone can do.
On October 24, 2008 I went to the LAX Airport Southwest Airline earlier morning at 4:30 a.m. I gave my one baggage to Southwest Airline baggage security place at 5:20 a.m. When I flew to North California from Lax Airport and picked up my baggage in North California. I was a total of shock that my some things were stolen from LAX Airport Southwest Airline baggage place when I arrvied to North California from LAX Airport Southwest Airline. I did try to call to LAX Police department as they said that I should file a complaint against LAX Southwest Airpline for stealing of baggage things as they said that it will take to process this complaint case within 1 to 3 months along with LAPD detectives who can investigate all detailed informations that mean I still lost some of my valuable things which it cost me over $700.00. I really need your helps to find out who will pay me for a new medical orthorpic shoe of my foot surgery. LAX Southwest baggage employee who stole my medical orthorpic shoe when I flew to North California. I can’t afford any new medical orthorpic shoe at this time. I’m a victim of this some losses from LAX Southwest Airline… What shall I do?
Here is the response that I received from SouthWest in regard to my stolen items that I posted here on Oct 23th 2008:
We realize that perhaps the single most frustrating experience – for both the Customer and the airline – is when a Customer finds something missing from their checked piece of luggage. When this happens, the ideal solution would be to offer recompense for the loss – unlimited liability simply cannot be justified.
On a daily basis, we accept sight unseen thousands of bags for transport, and theoretically, everyone that checks a bag could file a missing article report. There are certain policies that we must follow when resolving a baggage claim. Unless there is evidence that a bag has been improperly handled (delay in delivery or signs of exterior damage), we do not accept financial responsibility for missing articles. We make every effort possible to locate the property but if neither of these conditions were a factor in the reported loss; unfortunately, we are unable to accept liability. You may however have recourse through the Transportation Security Administration (TSA). Under their direction, all checked luggage must undergo some form of screening and in some cases; federal screeners will open the bag as part of the screening process. When there is a need to open a
bag, the TSA screeners exercise great care to ensure that the contents are properly returned to the bag and a written notification is placed inside or a plastic tag is secured to the outside of the bag. In the event of loss or damage, TSA will assess, on an individual basis, claims that are made to their office. If you have questions and wish to pursue your claim, you should immediately call the TSA
Consumer Response Center toll-free at 1-866-289-9673. To protect your rights under Federal law, you must submit your information in writing to their office at the following address:
TSA Claims Management Office
601 South 1th Street – TSA 9
Arlington, VA 22202
Hopefully, you will be able to understand our position in this matter and will not allow this experience to permanently tarnish your image of our airline. You are a valued Customer, your patronage and confidence are equally important to us and we look forward to the opportunity to serve you again.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
What pisses me off the most about this letter is they obviously never read the letter I sent them and just sent there standard form letter. I my letter I said that I call TSA in both R.I. and Chicago and they told me that there was no reason for them to open my luggage after R.I. were it was x-rayed. So I will be filing a complaint through the FAA, US Navy and newspapers around the country. I am done with SouthWest and would rather drive 3000 miles then fly 1 mile with SouthWest.
I am writing this letter in hopes that Southwest will try harder to avoid the circumstances that we passengers have had to endure over our Christmas holiday vacation from Spokane Washington International airport. On dec 28th 2008 at 6:30 am we checked our bags curbside with the southwest skycap and that was the last time we saw ANY of our luggage. One bag was a large blue roller upright bag and the other 3 were large black roller bags ( Small, Medium and large in size ) one of the black bags were considered a garment bag that folded in half and had a digital “ scale” on the top for weight. The other two had light brown edges. One of the black bags ( med ) one also had a broken wheel. When went to check our bags in the first thing out of the skycaps mouth was : “We work on tips here“ and if you don’t have a tip that we had to go and stand in the southwest line inside the terminal. Caught off guard by his remark we went inside and waited in line for 20 minutes because we didn’t have any cash on us for a tip. After standing in line for 20 minutes we decided to ask a Southwest employee who was walking by “ jay “ if we had to stand in the long line even though we had printed our boarding passes the night before. He told us to go back outside to the southwest skycap that they do take tips but it wasn’t required to check our bags in at curbside, that they are employed by southwest. When we went back outside the guy said “ oh, so you changed your mind about giving us a tip “ and that’s when I responded that I didn’t have any cash and if I did I would tip them but I didn’t see the reason we should have to stand in that line and plus my daughter was feeling ill. The guy was VERY rude and said that tips make their jobs easier and we the passengers hire them to take our bags. The whole time he was tagging our bags he kept on and on about how tips help even after I told him we REALLY didn’t have any cash. He took our bags and put them behind the counter and said sarcastically “ yeah…thanks for doing business with us and don’t worry we will take care of your bags “. We knew when loading on the airplane that if something was going to happen to our bags that those men were to blame. To our “ surprise “ when we landed from our direct flight from Spokane to Oakland at 10:15 am our bags ( All 4 ) were missing. These bags had ALL our x-mas gifts in them for our family and for our 3 year old daughter. We had ALL our clothes ( minus the clothes we had on our back ), daughters seizure medications, Jewelry, 2 bags of expensive make-up, 10 pair of shoes and other expensive and sentimental valuables. We are heart broken about this and sick to our stomach because all of these things we can not replace…these items and gifts are not replaceable. Try telling your 3 year old what has happened to all their gifts and clothes. Not a good way to end a vacation or spend your new Years. We filed a loss report for our luggage and only once did southwest call to give us the status of our bags. We had to call daily. Everyone we have spoke to seems un interested in our loss and says “ well this does happen a lot “. We could see 1 or 2 bags missing but all 4. That’s 170lbs of our valuables on a direct 2 hour flight with good weather…explain how this happens? We would always choose southwest when we would fly….never again. Our families, friends and coworkers have now sworn off your airlines in fear of this happening to them. We do plan on taking further action against southwest and the skycaps due to our loss and our family lawyer is investigating all areas. We are disappointed in ourselves for picking the “ cheap “ airlines to try and save a buck but now we know why you offer such the low fares . Your new slogan should be “ Come fly with us…we’ll take care of your bags “. We feel as a family we should be compensated for all of our losses and heartache..why shouldn’t we be?
Sad Christmas Passengers,
Ryan obermeyer
Payton Obermeyer and
Carli Goewey
I am just writing to express my annoyance with Southwest’s “Sales.” I had planned a trip from Chicago to Phoenix based on their “Yes You Can” Sale Fare of ($59-$159) each way – but when I went to book, it was going to be an average of $250 each way! I met all of their critera and was so confused. I talked to 3 people at Southwest, including customer relations and was told that they only have a limited number of sale fares available. When I pointed out that no where in the fine print does it state this, the Rep tried to give me the run around and then finally was going to offer me 1 leg of my flight at a sale fare. He said he could not honor the fare for the return because the “flights were filling up” AKA – they wanted to make as much money as they could off people who don’t stand up for their rights and would pay the full fare.
I have written to Jim Ruppel, VP – as suggested by the Customer Service Rep. I’ll update if I hear anything back.
1. I booked 2 tickets on Southwest (Tucson – NYC) on 5/13/08 for travel 7/28/08, at a total cost of about $1300. Unfortunately, I had to cancel the trip when I was informed that I would be going to the Middle East. I immediately contacted SW and they said they would hold onto the credit for the full $1300, and assured me that I could rebook any time within a year with no penalty.
2. I called SW reservations on 2/3/09 (today) to book travel on 7/17/09 (Tucson – Tampa) for a military / hospital meeting. I was told no, I can’t use the credit, since I would not be travelling by 5/13/09, the one year anniversary of buying the tickets. I stated that I was told I had to travel within 1 year of the first reservations, which I was doing. They said no, it’s one year from when I bought the tickets.
3. I then called SW Customer Relations and told them the same story. They also said no, I can’t buy the tickets. I offered to pay (as on other airlines) a $100-300 per ticket exchange fee, they said no. They helpfully said I can travel any time before 5/13/09, but I said my meeting in Tampa was in July, not May. They said “well, it looks like you can’t go”. I was flabbergasted !!!
4. They finally said that I have to wait until 5/14/09, the day the $1300 credit expires (one year and one day after the tickets were issued), and then I may, if I call back and ask, be able to use the credit . I said they probably wouldn’t have any seats left by then (about 60 days before I wanted to fly), and they said “probably not, but that’s the rule”. They also said it wasn’t a given that I would get my credit, if I waited until the credit expired.
5. Do you have any idea they have such a strange rule? Is there any way I can book these tickets before the seats are all gone?
6. I fly about once a month, usually on American, and never have had this problem before. If Southwest is treating customers like this nowadays because they can, I really don’t know if I should be using Southwest any more. I know everybody loves their cheap fares, but I guess you get what you pay for, if you have a problem.
I have had the same experience as M. Lortie above. Two teachers and myself were scheduled to go to a conference in San Antonio in November 2008 (one-time experience paid for by the school district). One teacher made the hotel reservations on her credit card and the other made the airline reservations on her credit card. We were to reimburse each other for each item. I had to cancel the trip. The hotel gave me no problems with canceling, but Southwest will not give me back the $316 for the ticket. They claim I can use it in the future and I have explained time and time again that I will not fly in the future. Customer Service Manager Anthony Whaley always ends his letters with this condescending remark: “We hope to see Ms. Hamilton flying with us soon.” I know there have been other consumers who have received a refund from Southwest, why I cannot is beyond me.
I am certainly glad I looked at your site before proceeding with the apparently futile efforts of contacting anyone at Southwest directly.
As many others I had to deal with a rude and overly aggressive flight attendant on my flight from Austin to Baltimore on Feb. 24th 2009. The attendant’s name is Brandy Zaychuk. The attendants were placing obviously over sized bags that should have been checked in the overhead bins. I got upset when Brandy placed a large suitcase on my new $300 cashmere coat and asked for my coat. When I stated my frustration of the bags not being checked and the concern of damage to my coat, Brandy became resentful and accused me of being rude. From there Brandy tried to escalate the confrontation.
I asked another stewardess to make sure I had no further exchanges with Brandy. I was not going to take this further, but Brandy had several passengers around me…the ones with the over sized bags she helped…write statements. Another stewardess wanted my name as a “witness”. At this point I declined and asked if I was going to be arrested on leaving the plane. I also asked the second stewardess what the problem was and to please tell me what they thought I had done. She could not respond.
I also have flown Southwest for years. This is my first complaint. It’s a shame the company doesn’t address sincere complaints and concerns as on the three other legs of my trip, the service, care, and courtesy shown toward passengers were commendable. It is interesting to note that the stewardesses on the other flights asked passengers to hold coats and place them on top of luggage so the coats would not be soiled or damaged. People that don’t like people should not be stewardesses. Southwest should address their rogue workers so the public does not have to endure uncalled for abuse!!!
i work for swa on the ramp and i too hate the skycabs they take bags that are heavy tell the customer no problem tip me and you do not have to pay the heavy fee it gets to me i do not know the bags weighs 60+ lbs i go out oji all because you do not want to do the right thing and tell us its F**king heavy i was out for 6mosoji because somebody had to take river rock home to Omaha
I cried all the way home. I misplaced my ipod touch just last night and they called someone to go check to see if they could find it. The woman called back and said she didn’t find it. I was the very last passenger off the flight so the only thing that comes to my mind (I wish it didn’t, but it does) is that one of the flight attendants got it or the cleaning people. Sad, b/c i rode on the train back to the baggage claim with the whole flight crew, so if they found it they had the chance to do the right thing, and I called the cleaning lady and she said “sorry, no one turned anything in”…I called the Airport lost and found and sure enough they had an ipod touch but it wasn’t mine. I hate thinking the worst, but what else can I do, what am i supposed to do when no one else will think that there is a POSSIBILITY that one of them might have taken something worth over $400.00.
Extremely Sad in Colorado.
Jennifer, Jonathan, Micah, and Caleb
For all of you that has complained that you left an item on the plane and that Southwest airlines employee stoled it. Come on! Take some resposibilty for losing it. Anybody could have seen that very nice IPOD or such being left behind and just waited for you to leave and snatch, I’m shocked how so many of you don’t take responsibility for your own dumb actions like leaving such high priced items on the airplane in the first place. Goodness!!!!
My husband surprised me for 40th birthday with a trip to Disney! We left on Saturday, January 10, 2009. Direct (no stops) flight to Orlando. Needless to say, we NEVER got our bags. How do you lose two bags on a direct, non-stop flight? SW gave us $50 per person to buy things. It resulted in shopping @ Walmart wearing $5.00 t-shirts, socks & underwear that was never washed. I wore the same pants for 5 days. We had big plans of going to shows, and nice dinners & wound up eating fast food and back in our room by 7pm each night. I have wrote Jim Rupel the VP of customer relations 2 letters and no response. I did get a voucher for $378 (price of our airfare) that I literally wouldn’t wipe my ass with. Myself and everyone I know will NEVER fly them again. I did get two checks last week (3 months later) that were depreciated. How can you depreciate someone’s things? I have to go buy all new things at FULL price. What I don’t get is the nickel and diming that they do. I will not stop until I get the price of the trip paid for, $1800.00. I could have “roughed” it in my backyard for free! I am not asking for my spending money down there, but my trip and 40th birthday was ruined by Southwest and they need to take accountability! Flyers beware…. Southwest is cheap, but you get what you pay for!!
Problems with Southwest Airlines lack of baggage security. On March 25, 2009 we traveled on SW flight #1011 from San Diego, CA. to Detroit, MI. When we arrived home my wife’s jewelry was missing, after verifying it was not left in S.D. we tried to contact Southwest Airlines. The Southwest Airlines Claims Department was at a “Staff meeting and would not answer there phone from 12:01 until 4:14 over their (4) hour limit to report a theft. It must be nice to set your own rules. Now Southwest Airlines is sending us letters indicating it is our fault because we packed jewelry in our luggage and did not report it in a timely manner. I agree there must be some protection for the airlines from fraudulent claims but the public also needs some protection. Every phone call or letter we have sent has met with an unsatisfactory response, it does not appear that Southwest Airlines wants to improve their baggage security. By taking no action to correct the situation is in itself condoning the theft of personal property from their customers.
I am now A disappointed customer.
I was injured on SW flight 2740 flight from Chicago Midway to Las Vegas on
> August 10th. As the plane landed in Las Vegas a fellow passenger attempted
> to remove an oversized and over stuffed piece of luggage from the overhead
> bin and dropped it on my head as I was still seated in my seat
> causing me great pain as well as a lump on my head. When loading this plane
> in Chicago my wife and I observed this passenger and a flight attendant make
> several attempts to load this luggage in the overhead bin. I was
> transported via ambulance to Desert Springs Hospital where several tests
> were administered. I was diagnosed with a head injury and a sprained neck.
> I spent most of my vacation recuperating in my hotel room. I was promised
> by 2 SouthWest airlines supervisors who made reports on the plane that they
> would send me copies of the reports. I was treated by my personal doctor
> upon returning home. I made numerous phone calls to SouthWest as well as a
> letter to Mary Mortensen, Supervisor, Customer Claims Administration Finance
> Dept.Tele 214-792-4387. I received a letter stating she was sorry for my
> injury and that all reports are considered internal documents and cannot be
> released. She also encouraged us to travel with SouthWest again soon and
> that my family’s patronage is very important to them. I’m no sure how
> important our patronage is. I feel that SouthWest should accept some
> responsibility for allowing this passenger ,who was one on the last
> passengers to enter the plane with an obvious oversized, oversized piece of
> luggage and helping her to place it in the overhead bin.
>
I posted a description of my experience with an overly aggressive flight attendant on this blog on Feb. 28th, 2009. After emailing and dealing with a defensive company representative named Karen Voelkel, want to share with other Southwest passengers trying to get a resolution to inappropriate treatment on the part of Southwest employees…DON’T BOTHER!!!! This employee repeatedly stated the company would not intervene or even examine the incident. Southwest will no longer be my airline of choice. Frontier and Jet Blue are definitely more customer friendly and seem to value their customers. Southwest’s attitude is the company is doing you a favor to let you fly on their planes. The price is right; the company’s response to genuine complaints needs a major adjustment….no matter what the latest surveys on customer satisfaction state.
Flying out of MDW midway to phx on stand by then plane goest to San Jose Ca. Never got on any SW planes that day out of MDW. Spent the night at a hotel in MDW> Flew another airlines next day no problems. Problem is We showd up at phx SW claims baggage and not luggage one piece. INSTEAD bunch of excuses no one returned phone calls, SW made up peoples names allways making up lies and giving us the run around. I cant believe that an airline can loose a piece of luggage. Thus I cant believe an airline would have employees with no respect no care ect to find or give the right answers with concern!
No wonder Southwest’s stock is in the tank.
PLEASE DO NOT CUT ANY MORE FLIGHTS. PLEASE DO NOT LAY OFF ANY WORKERS PLEASE DO NOT MAKE ANY CUTS.
I just had a christmas present stolen out of our bag. We checked in at the skycap I had a hdmi cable wrapped and a GPS for my in-laws for Christmas. I get to my destination and get to the condo what happens? Its gone hdmi cable is still there though. No tag anywhere that someone went through the bag. I had to file a police report and a lost report through SW. Which you get the run around at SW (call this person, no call that person, your in the wrong dept) Crappy customer service. I believe they should have cameras while people check the bags. Those SOB’s who stole it should have there butts putt in jail for theft. So much for protecting us from Terrorists. You have all this security crap, but yet its ok to steal out of people’s bags. So now not only do we have to worry about Terrorists we have to worry about our items been stolen. I’ve read all the other comments on this page it looks like I’m not the only one that has gotten screwed by this airline. Maybe ABC news or NBC should do a special report on stolen items at this airport and have the police and detectives get involved.
I was also hit by someones overstuffed hard case piece of luggage. My head has ached for now over a week. I had my wristed X-rayed and have a chipped bone and slight fracture. I have heard nothing from Southwest and wasn’t treated the way you would think after being hurt while sitting in your seat waiting for the rest of the people to board. I was taken off the airplane and evaluated by the paramedics. Blood pressure a couple of questions and all they can really do is take me to the hospital if I wanted to. I was in SanDiego and live in IL. It was bad enough getting home at 2 am because now I wasn’t on a direct flight home. This to me is insane!!!!!! Everyone needs to be warned of this.