Rapid Rewards

Rapid Rewards is Southwest Airlines' loyalty program that allows members to earn points for flights and other purchases, which can be redeemed for rewards like free flights and upgrades.

Telephone
Main : (800) 435-9792
Mailing address
2702 Love Field Drive
Dallas, TX 75235
Website
southwest.com

What you need to know about Rapid Rewards

We have not received any recent complaints about Rapid Rewards.

How to resolve a problem with Rapid Rewards

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Rapid Rewards customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Michelle Buckley
Managing Director, Customer Care
Secondary
Tony Roach
Vice President Customer Experience and Customer Relations
Chief Executive
Bob Jordan
VP Customer Experience and AAdvantage Program Leader

Rapid Rewards loyalty program

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What you need to know about Rapid Rewards

We have not received any recent complaints about Rapid Rewards.

How to resolve a problem with Rapid Rewards

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