Rapid Rewards is Southwest Airlines‘ loyalty program that allows members to earn points for flights and other purchases, which can be redeemed for rewards like free flights and upgrades.
Rapid Rewards Responsiveness rating
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What you need to know about Rapid Rewards
We have not received any recent complaints about Rapid Rewards.
How to resolve a problem with Rapid Rewards
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Rapid Rewards mailing address
2702 Love Field Drive
Dallas, TX 75235
Rapid Rewards executive customer service contacts
Primary Contact
Michelle Buckley
Managing Director, Customer Care
2702 Love Field Drive
Dallas, TX 75235
michelle.buckley@wnco.com
Secondary Contact
Tony Roach
Vice President Customer Experience & Customer Relations
2702 Love Field Drive
Dallas, TX 75235
Tony.Roach@wnco.com
Chief Executive
Bob Jordan
VP of Customer Experience and AAdvantage Program Leader
2702 Love Field Drive
Dallas, TX 75235
bob.jordan@wnco.com
How can I contact Rapid Rewards customer service?
Call (800) 435-9792.
How can I check my Rapid Rewards points balance?
You can check your points balance by logging into your Rapid Rewards account on the Southwest Airlines website or mobile app.
Can I use Rapid Rewards points for hotel stays or car rentals?
Yes, Rapid Rewards points can be used for hotel stays and car rentals through Southwest’s partner program.
How to get professional help with your Rapid Rewards problem
If you need help with Rapid Rewards, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.