Oh no, not another VRBO phishing scam!

Just when I thought it was safe to rent another VRBO vacation home, I received a complaint from Brit Railston about a rental in Utah that went terribly wrong.

Now, to be clear, it is safe to rent from VRBO as long as you use a credit card. But please, folks, no wiring money. Ever.

I’m already in touch with VRBO about this case, which I’ll get to in a minute. Meanwhile, the question for you is: Given VRBO’s response, how hard should I push it to refund Railston’s $9,900. (Yeah, that’s a lot of money.)

The home in Park City, Utah, was meant for an extended family gathering in October.

“After some back and forth negotiation, we agreed on a price and were sent wiring and check-in instructions,” he says.

(Again, at the risk of repeating myself: no wiring money!)

He continues,

Strangely enough, we never received the promised “welcome package” once the funds were sent.

After a few weeks I called the seller; he claimed to have never heard from us, and had no idea what I was talking about. After several follow up calls, I believe him.

VBRO denied all responsibility in the scam, and said the owners email must have been hacked. Yet the owner said he got legitimate property requests both the week before and after the alleged hack of his email.

At this point, it sounds like we’re out of luck.

VBRO isn’t being any help. It seems to me if VBRO knows its possible for negotiation to be phished from their site, yet they still support it via their site, they have some culpability.

Let’s go straight to the VRBO response. I think it’s illuminating.

You recently sent an inquiry for the property referenced above. First, thank you for using our site. Unfortunately, we have reason to believe that the owner or property manager may have unknowingly and inadvertently had their email account compromised.

What this means for you specifically is that there’s a chance someone other than the actual owner or manager for the property may have viewed your inquiry and contacted you. This issue is commonly referred to as internet phishing. When we learned of this potential issue, as a precaution to you our traveler and also to protect our vacation property owner we temporarily deactivated this listing. We are currently in the process of working closely with the owner or property manager to assist with revising their account with us and reinstating this listing.

How this impacts you:

*If you sent money to book this property, you should contact the owner or property manager by calling the phone number included at the top of this message. We recommend that you do not communicate with the owner via email until the listing has been reinstated.

*If you have not yet sent money but are still interested in booking this property, please wait to receive an additional notification from us that the listing has been reinstated with a revised account. At that time, you will be able to use our inquiry form to again contact the vacation rental owner or property manager. Also, be sure to follow the directions for paying safely found on your inquiry confirmation email and at our security center:

Please be advised that at this time, the rental property described in the listing is not eligible for participation in the Carefree Rental Guarantee program. If you have already purchased the Guarantee prior to this notice, please let us know.

HomeAway is working hard on HomeAway Secure Communication, a new system that will add heightened protection to correspondence between vacation rental owners, property managers, and travelers. Learn more here:

Please feel free to contact us should you have any questions.

VRBO representatives also told Railston by phone they couldn’t help him.

I contacted VRBO on his behalf and VRBO has agreed to review this case. I’m not entirely sure how productive any further involvement in a resolution would be.

VRBO doesn’t seem to like operating under the glare of the media spotlight, now more than ever. I imagine the Railston case is particularly embarrassing because it assured everyone the phishing problem was being addressed this spring. I haven’t had a phishing complaint in months.

Another fact worth noting: Railston tracked the IP address of the phisher to London, which is the location of the other phishing attacks. Wouldn’t it make sense for VRBO to contact law enforcement authorities in the U.K. to stop these criminals once and for all?

Clearly, they’ve figured out a way around VRBO’s current safeguards. Perhaps a police officer can be more persuasive?

The simplest solution, of course, is to ban all payment by wire on VRBO and its affiliated sites. Then travelers would be protected by their credit cards. End of story.

In the meantime: No. Wiring. Money.

Underwritten by

Elliott Advocacy is underwritten by AirportParkingReservations.com

With nearly 20 years in the industry, over 128 airport covered in the U.S. and Canada, and over 1,000 Hotel and Parking Partners-we provide travelers the best options on how to get to the airport when flying. Whether you want to; drive yourself and park near an Airport (Airport Parking), stay the night before your flight at an airport hotel and leave your car (Hotel and Parking Package), or take a shared Shuttle/Private Car/Limo to the Airport- we got you covered. The best deals can be found online, and booking a reservation has never been easier. You can explore all of our options by visiting us at AirportParkingReservations.com, ParkSleepFly.com, AirportParking.com, and ShuttleFinder.com.

Elliott Advocacy is underwritten by Generali Global Assistance

Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years. We offer a full suite of innovative, vertically integrated travel insurance and emergency services. Generali Global Assistance is part of The Europ Assistance (EA) Group, who pioneered the travel assistance industry in 1963 and continues to be the leader in providing real-time assistance anywhere in the world, delivering on our motto – You Live, We Care.

Elliott Advocacy is underwritten by Seven Corners

Seven Corners has helped customers all over the world with travel difficulties, big and small. As one of the few remaining privately owned travel insurance companies, Seven Corners provides insurance plans and 24/7 travel assistance services to more than a million people each year. Because we’re privately held, we can focus on the customer without the constraints that larger companies have. Visit Seven Corners to learn more.

Elliott Advocacy is underwritten by Sodexo North America

Sodexo North America Sodexo North America is part of a global, Fortune 500 company with a presence in 80 countries. Sodexo is a leading provider of integrated food, facilities management and other services that enhance organizational performance, contribute to local communities and improve quality of life for millions of customers in corporate, education, healthcare, senior living, sports and leisure, government and other environments daily. Learn more at Sodexoinsights.com.

Elliott Advocacy is underwritten by Travelex Insurance Services

Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise of helping people dream, explore and travel with confidence. We offer comprehensive travel insurance plans with optional upgrades allowing travelers to customize the plans to fit their needs. Compare plans, get a quote and buy online at Travelexinsurance.com.

Elliott Advocacy is underwritten by AirHelp

AirHelp is the world’s leading flight delays compensation company, helping passengers apply for compensation following a delayed or canceled flight or when boarding has been denied. It is AirHelp’s mission to fight for passenger rights by holding airlines accountable for flights disruptions that are out of passengers’ control. AirHelp has already helped 5 million people, taking the stress out of applying for compensation and making it as hassle-free as possible for travelers around the world.

Elliott Advocacy is underwritten by Allianz Travel Insurance

The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Contact Allianz Travel Insurance for a comprehensive list of coverage.

Elliott Advocacy is underwritten by Chubb

Chubb is the world’s largest publicly traded property and casualty insurance company, and recognized as the premier provider of insurance for successful individuals and families in the U.S. and selected international markets, offering coverage for high-value automobile, homeowners, recreational marine/aviation, valuables and umbrella liability coverage. As an underwriting company, Chubb assesses, assumes and manages risk with insight and discipline, and combines the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance coverage and services to individuals, families and business of all size.

Elliott Advocacy is underwritten by Fareportal

Fareportal’s portfolio of brands, which include  CheapOair and  OneTravel, are dedicated to helping customers enjoy their trip. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.

Elliott Advocacy is underwritten by Insuremyrentalcar.com

An independent provider of low cost CDW/LDW insurance for use with rental cars. Up to $100,000 cover with no deductible. Policies available on a per day, per trip or per year basis. Also works with overseas rentals. Try  Insuremyrentalcar.comnow.

Elliott Advocacy is underwritten by G1G.com

Since its inception over three decades ago, G1G has continued to revolutionize the travel insurance industry by being the only aggregator to operate a customer portal, placing all of the user's primary needs in one place. We have continued to innovate and disrupt the market by reimagining the way travel insurance can be delivered to the end user in ways no competition can. Simply put, no one knows the market as well as its founders and no one else shares G1G values and mission.

Elliott Advocacy is underwritten by Mediacom Communications

The nation’s fifth-largest cable operator, serving the smaller cities and towns in the Midwest and Southern regions of the United States. We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. Details at  Mediacomcable.com.

Elliott Advocacy is underwritten by Arch RoamRight

Arch RoamRight is one of the fastest growing, most-highly rated travel insurance companies in the United States. Travel advisors love working with us, and travelers feel protected with our trip cancellation and travel medical insurance coverage. We also make it easy to file a claim online with our fast, paperless claims website. Learn more about RoamRight travel insurance.

Elliott Advocacy is underwritten by Virtuoso

The leading global network for luxury and experiential travel. This invitation-only organization comprises over 1,000 travel agency locations with 17,500 advisors in over 45 countries, and holds preferred relationships with 1,700 of the world’s finest travel companies. Virtuoso advisors collaborate with their clients to create personalized itineraries featuring exclusive perks, while also providing advice, access, advocacy, and accountability. For more information, visit  Virtuoso.com.

Elliott Advocacy is underwritten by VisitorsCoverage

VisitorsCoverage is one of the world’s most trusted providers of travel insurance for millions of global travelers in over 175 countries. Working with top-rated travel insurance partner providers, VisitorsCoverage’s award-winning search, compare and purchase technology simplifies the travel insurance process and finds the best deals for the coverage you need to explore the world with confidence. Get insurance for your next trip at VisitorsCoverage.

Elliott Advocacy is underwritten by MedjetAssist

Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. With a MedjetAssist membership, if you become hospitalized more than 150 miles from home, we will get you from that unfamiliar hospital all the way home to the hospital you trust. All you ever pay is your membership fee. MedjetHorizon members add 24/7 personal security and crisis response benefits. Elliott.org readers enjoy discounted rates. Travel safer with  MedjetAssist.

Elliott Advocacy is underwritten by Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Elliott Advocacy is underwritten by TravelInsurance.com

TravelInsurance.com makes it fast and easy to compare and buy travel insurance online from top rated providers. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. Compare and buy travel insurance now at  TravelInsurance.com.

Elliott Advocacy is underwritten by Squaremouth

Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. Only companies that meet the strict requirements of Squaremouth’s Zero Complaint Guarantee are available on the website. Compare policies on  Squaremouth.com to save over 70 percent on your next purchase.

Elliott Advocacy is underwritten by Travel Leaders Group

Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience. Travel Leaders Group assists millions of travelers through its leisure, business and network travel operations under a variety of diversified divisions and brands including All Aboard Travel, Andrew Harper Travel, Colletts Travel, Corporate Travel Services, CruCon Cruise Outlet, Cruise Specialists, Nexion, Protravel International, SinglesCruise.com, Travel Leaders Corporate, Travel Leaders Network and Tzell Travel Group, and its merger with ALTOUR. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies.

Elliott Advocacy is underwritten by Travelers United

If you’ve been mistreated by the airlines, Travelers United is your voice in Washington. Join the #1 travel advocacy organization working with Congress to improve and protect travelers. Plus, get $400 of annual benefits you can use for travel for only $29/year. Add your voice to ours. Make travel better.  Join today.

Send this to a friend