Dollar raised my rate from $105 to $431 — but why?

Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math. Read more “Dollar raised my rate from $105 to $431 — but why?”

Should United reimburse me for my rental car?

Linda Oliver’s flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.
Read more “Should United reimburse me for my rental car?”

Seaweed on the shores — can I get a refund for my vacation rental deposit?

Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit? Susan Dorsey thinks so and she thinks I should think so, too.

Read more “Seaweed on the shores — can I get a refund for my vacation rental deposit?”

A refund in process, but should we get involved?

Robert Lynch reserved a vacation rental that never materialized, and now he wants his money back. He deserves a full and immediate refund, and if he doesn’t get it, our fearless advocacy team will jump in to help him, of course.

But refunds take a while. The ability to make time move faster, or slower, is slightly above my paygrade. But eventually, he should get his money.

Read more “A refund in process, but should we get involved?”

What should I do about “mandatory” car rental insurance in Panama?

After Mary Sue Conner is forced to pay an extra $79 for insurance on her Avis car in Panama City, she asks the company for a refund. It refuses. Now what?
Read more “What should I do about “mandatory” car rental insurance in Panama?”

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