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RENTAL

Rahama Wright thought her Airbnb allowed kids. She thought wrong.

Does Airbnb allow kids? Here’s how one guest got kicked out of her apartment 

January 13, 2025January 6, 2025 by Christopher Elliott

Does Airbnb allow kids? Some do, but some don’t, as one of our readers found out. Will her host keep all of her money?

Categories Advocacy
Overbilled by Dollar.

Dollar raised my rate from $105 to $431 — but why?

January 31, 2024November 20, 2016 by Christopher Elliott

Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math.

Categories The Travel Troubleshooter
Linda Oliver's flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.

Should United reimburse me for my rental car?

December 13, 2023December 14, 2015 by Christopher Elliott

Linda Oliver’s flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.

Categories Should I Take The Case?
Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit? Susan Dorsey thinks so

Seaweed on the shores — can I get a refund for my vacation rental deposit?

February 5, 2024October 19, 2015 by Christopher Elliott

Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit?

Categories Should I Take The Case?
Robert Lynch reserved a HomeAway vacation rental that never materialized, and now he wants his money back.

A refund in process, but should we get involved?

February 5, 2024October 13, 2015 by Christopher Elliott

Robert Lynch reserved a HomeAway vacation rental that never materialized, and now he wants his money back.

Categories Case Dismissed
After Mary Sue Conner is forced to pay an extra $79 for insurance on her Avis car in Panama City, she asks the company for a refund.

What should I do about “mandatory” car rental insurance in Panama?

February 5, 2024September 11, 2015 by Christopher Elliott

After Mary Sue Conner is forced to pay an extra $79 for insurance on her Avis car in Panama City, she asks the company for a refund. It refuses. Now what?

Categories The Travel Troubleshooter
When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light.

Nothing ‘E-Z’ about this $1,361 car rental repair bill

January 29, 2024February 27, 2015 by Christopher Elliott

When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light.

Categories The Travel Troubleshooter
After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.

Help, my “free” Hilton HHonors points for car rental voucher doesn’t work at the airport

January 29, 2024February 20, 2015 by Christopher Elliott

After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.

Categories The Travel Troubleshooter
A few weeks ago, Amos only had a toll road, between him and his destination in Austin. It was missing an important feature: a toll booth.

Look out! Automated plazas take a toll on car rental customers

January 29, 2024February 8, 2015 by Christopher Elliott

A few weeks ago, Amos only had a toll road, between him and his destination in Austin. It was missing an important feature: a toll booth.

Categories The Navigator
It's vacation rental horror story season. It's the time of year when everyone loves to complain about that overpriced home.

Ripped off by your vacation rental? Not if you read this

January 29, 2024February 7, 2015 by Christopher Elliott

It’s vacation rental horror story season. It’s the time of year when everyone loves to complain about that overpriced home.

Categories Commentary
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