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RENTAL

Nicholas MacIlvaine's problem with his BMW 3 Series is common. Unfortunately, the resolution is even more common.

Do I really have to pay $623 for these “scratches” on my rental Beemer?

January 29, 2024January 27, 2015 by Christopher Elliott

Nicholas MacIlvaine’s problem with his rental BMW 3 Series is common. Unfortunately, the resolution is even more common.

Categories Case Dismissed
A car rental should be the least dramatic part of your vacation. You pick up the vehicle, you drive it, you return it to the airport.

Don’t let your next rental car go flat

January 29, 2024January 25, 2015 by Christopher Elliott

A car rental should be the least dramatic part of your vacation. You pick up the vehicle, you drive it, you return it to the airport.

Categories The Navigator
She’s heard about surcharges imposed on older renters, mandatory insurance requirements and other unanticipated fees.

Car renters may hit potholes when they cross borders

January 29, 2024December 21, 2014 by Christopher Elliott

She’s heard about surcharges imposed on older renters, mandatory insurance requirements and other unanticipated fees.

Categories Commentary
Jessica Gennaoui and her husband discover an unpleasant surprise on their credit card: a $277 charge from Avis for their rental car.

Why are we being charged an extra $277 for our rental car?

January 29, 2024December 19, 2014 by Christopher Elliott

Jessica Gennaoui and her husband discover an unpleasant surprise on their credit card: a $277 charge from Avis for their rental car.

Categories The Travel Troubleshooter
Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374.

Warning! Dropping off your rental car doesn’t mean you’re off the hook

January 29, 2024December 14, 2014 by Christopher Elliott

Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374.

Categories The Navigator
I wish I could help David Campbell. He says he has a "sticky" situation with Avis which "may be unresolvable." And I think he's right.

Here’s why you should always, always, always read your car rental confirmation

February 19, 2024December 2, 2014 by Christopher Elliott

I wish I could help David Campbell. He says he has a “sticky” situation with Avis which “may be unresolvable.” And I think he’s right.

Categories Case Dismissed
The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.

Why the travel industry’s favorite new word is “no” – and what to do about it

January 29, 2024October 26, 2014 by Christopher Elliott

The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.

Categories The Navigator
What makes Sylvia Guarino's case interesting isn't that she had a disappointing stay at a vacation rental she booked through VRBO.

Do I deserve a refund for this Sicilian vacation rental through VRBO?

January 27, 2024August 18, 2014 by Christopher Elliott

What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through VRBO.

Categories Should I Take The Case?
John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a refund?

Why can’t I get a refund for my Airbnb rental?

January 27, 2024July 25, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Harold Nagase tries to add a day to his Hotwire Alamo car rental, but when the vehicle is damaged, his credit card company won’t cover it.

Extreme card confusion on my Alamo rental car

January 27, 2024July 11, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
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