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RENTAL

Diana Younts' problem isn't her vacation rental from hell. That one, she fixed on her own. She was trying to leave a review.

Why can’t I leave a review about my vacation rental from hell?

January 27, 2024June 9, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That's expensive.

The high cost of great customer service

January 26, 2024March 29, 2014 by Christopher Elliott

… Read more

Categories Commentary
Why won't Airbnb let me review my ill-fated rental? Mandy Fleming's Airbnb rental couldn't have happened at a worse place — or time.

Why won’t Airbnb let me review my ill-fated rental?

January 26, 2024February 18, 2014 by Christopher Elliott

Mandy Fleming’s Airbnb rental couldn’t have happened at a worse place — or time.

Categories Should I Take The Case?
You know the ding-and-dent car rental scam? Sure you do. Rent a car, and the agents tell you "not to worry" about the little scratches.

Is Advantage trying to scam me for damage to my rental car?

January 26, 2024December 10, 2013 by Christopher Elliott

You know the ding-and-dent car rental scam? Sure you do.

Categories Should I Take The Case?
Under the car.

Am I responsible for damage under my rental car?

June 7, 2025November 29, 2013 by Christopher Elliott

Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He’s sure it isn’t his fault, but the car rental company begs to differ. It wants him to pay $826.

Categories The Travel Troubleshooter
Maybe I got it wrong when I concluded that car rental companies are just trying to help customers by offering "optional" toll.

Help! I got a rental car bill I don’t think I deserve

April 16, 2025October 25, 2013 by Christopher Elliott

After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?

Categories The Travel Troubleshooter
But when you drop $25,000 for a one-month stay in Hawaii: this is a special event, and everything needs to be perfect and ant free.

My Hawaii vacation rental is infested with ants – can I get a partial refund?

January 23, 2024October 1, 2013 by Christopher Elliott

Maybe David and Mary Sue Conner didn’t tell their rental homeowner they were in Oahu for a family vacation of a lifetime. But when you drop $25,000 for a one-month stay in Hawaii, and the whole ohana is there, that probably goes without saying: this is a special event, and everything needs to be perfect.

Categories Should I Take The Case?
The site through which she booked the vacation rental is refusing a refund, despite a written guarantee. Can it do that?

A shabby vacation rental and a missing refund

January 23, 2024September 13, 2013 by Christopher Elliott

When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?

Categories The Travel Troubleshooter
The late model Hyundai Elantra that Joe Gershman rented from Dollar in Charleston, SC, recently looked fine from the outside.

What will your next rental car know about you? Everything

January 23, 2024August 14, 2013 by Christopher Elliott

I had a chance to see the car rental of the future yesterday, and it’s a smart set of wheels.

Categories Commentary
Car rental damage claims are such a contentious issue — and so preventable — that I've been considering a moratorium on new cases.

A scratch on my rental car — and now, a bill from a collection agency

January 23, 2024July 23, 2013 by Christopher Elliott

Here we go again.

Categories Should I Take The Case?
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