Oh, you wanted electricity with your VRBO rental?

When Jason Burns and his family arrive at their Parisienne houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a VRBO refund. Or does it? Read more “Oh, you wanted electricity with your VRBO rental?”

The VRBO scammers strike again! But can I help?

When I read Grace Lou’s email, I couldn’t believe it.

I thought this problem had already been fixed. I believed I would never see another case like this again. But there it was, staring me in the face.

Read more “The VRBO scammers strike again! But can I help?”

Hey VRBO, what happened to the security deposit on my vacation rental?

I’m a longtime admirer — and critic — of VRBO, the dominant vacation rental site. I like the way it consolidates a disorganized business like vacation rentals into a cohesive online marketplace and makes it easy for consumers and rental owners to find each other. But one thing I’ve never been able to understand is how it disingenuously feigns neutrality in disputes between managers and customers.
Read more “Hey VRBO, what happened to the security deposit on my vacation rental?”

Do I deserve a refund for this Sicilian vacation rental?

What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through VRBO. Those cases aren’t hard to come by.
Read more “Do I deserve a refund for this Sicilian vacation rental?”

Why can’t I leave a review about my vacation rental from hell?

Diana Younts’ problem isn’t her vacation rental from hell. That one, she fixed on her own.
Read more “Why can’t I leave a review about my vacation rental from hell?”

I canceled my vacation rental, but they’re keeping my deposit

David Smith/Shutterstock
David Smith/Shutterstock
Pat Morin’s vacation rental in Aruba is a disaster — and she hasn’t even left yet. She’s trying to get her money back, but the owner refuses. Is there any hope?

Question: I recently paid a $2,060 deposit to rent a home in Aruba through VRBO. Before I was sent a copy of the lease, I realized that the rental didn’t have enough room for our party of 10, and I notified the owner that I wanted to cancel.

The owner refuses to refund the deposit, saying she runs the rental “like a timeshare.” I don’t even know what that means. That should have been explained in rental agreement, and even more importantly it should be explained to a customer when they are making a $2,060 deposit.
Read more “I canceled my vacation rental, but they’re keeping my deposit”

Oh no, not another VRBO phishing scam!

Just when I thought it was safe to rent another VRBO vacation home, I received a complaint from Brit Railston about a rental in Utah that went terribly wrong.
Read more “Oh no, not another VRBO phishing scam!”

Was this Grand Canyon vacation rental a grand scam?

Hey, where did my deposit go?
The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms — the perfect size for her family. So last year, Trudi Wood sent the owner a $839 check for a deposit.
Read more “Was this Grand Canyon vacation rental a grand scam?”

No sense of ownership in home rental phishing scams

The rental villa on the French Riviera that Sonia Guillaume found online looked picture-perfect. It featured an impeccably manicured garden, spacious living areas, a pool and stunning views of the medieval village of St. Paul de Vence.
Read more “No sense of ownership in home rental phishing scams”