Can VRBO solve this urgent vacation rental problem?

John Duncan has an urgent vacation rental problem. The owner of the property has gone into radio silence and Duncan doesn’t think he’ll have anywhere to stay. Can he get a refund before his vacation is ruined? Read more “Can VRBO solve this urgent vacation rental problem?”

The tale of a dirty VRBO rental with a “lady” trying to crawl in the window

When Carrie Martin and her family arrive at their latest VRBO rental, they are initially put off by the lack of cleanliness of the unit. That concern is quickly replaced when they hear a disturbance outside their bedroom window. Through the darkness, they see someone on a ladder trying to get in. The police take care of that problem, but will VRBO take care of Martin’s refund? Read more “The tale of a dirty VRBO rental with a “lady” trying to crawl in the window”

Oh, you wanted electricity with your VRBO rental?

When Jason Burns and his family arrive at their Parisienne houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a VRBO refund. Or does it? Read more “Oh, you wanted electricity with your VRBO rental?”

Does travel insurance cover a pre-existing condition and the death of a loved one?

Robert Hamilton was looking forward to his six-night stay in Colorado that he booked through VRBO and Turnkey Colorado. But he also knew that with his mother-in-law hospitalized, he probably should buy travel insurance just in case the unthinkable happened. It also led us to wonder if travel insurance always covers a pre-existing condition and the death of a loved one. Read more “Does travel insurance cover a pre-existing condition and the death of a loved one?”

Vacation rentals have no standards, but maybe they should

Before you rent another vacation home, listen to Tim Kerin’s story.

When Kerin, a small-business owner from Damascus, Md., recently rented a home through a no-name rental agency in Costa Rica, he noticed something peculiar: The generous floor-to-ceiling glass window in the master bathroom offered a commanding, but somewhat compromising, view of the Pacific Ocean from the toilet seat. Read more “Vacation rentals have no standards, but maybe they should”