Can VRBO solve this urgent vacation rental problem?

John Duncan has an urgent vacation rental problem. The owner of the property has gone into radio silence and Duncan doesn’t think he’ll have anywhere to stay. Can he get a refund before his vacation is ruined? Read more “Can VRBO solve this urgent vacation rental problem?”

The tale of a dirty VRBO rental with a “lady” trying to crawl in the window

When Carrie Martin and her family arrive at their latest VRBO rental, they are initially put off by the lack of cleanliness of the unit. That concern is quickly replaced when they hear a disturbance outside their bedroom window. Through the darkness, they see someone on a ladder trying to get in. The police take care of that problem, but will VRBO take care of Martin’s refund? Read more “The tale of a dirty VRBO rental with a “lady” trying to crawl in the window”

Oh, you wanted electricity with your VRBO rental?

When Jason Burns and his family arrive at their Parisienne houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a VRBO refund. Or does it? Read more “Oh, you wanted electricity with your VRBO rental?”

Vacation rentals have no standards, but maybe they should

Before you rent another vacation home, listen to Tim Kerin’s story.

When Kerin, a small-business owner from Damascus, Md., recently rented a home through a no-name rental agency in Costa Rica, he noticed something peculiar: The generous floor-to-ceiling glass window in the master bathroom offered a commanding, but somewhat compromising, view of the Pacific Ocean from the toilet seat. Read more “Vacation rentals have no standards, but maybe they should”

What’s the deal with HomeAway’s new “booking” fee?

For the last several days, I’ve been on the receiving end of emails from readers like Paul McWilliams about a new fee being charged by HomeAway, which runs VRBO and VacationRentals.com.

The new “booking” fees, these emails suggest, are poorly disclosed, have no discernible consumer benefits and are being forced on unwilling renters.
Read more “What’s the deal with HomeAway’s new “booking” fee?”