Picture this: Something goes terribly wrong with your vacation rental, and instead of fixing the problem, the owner slaps you with a $1,000 bill. And when you complain to the rental platform, it tells you that you’re out of luck and then charges your credit card
Cindy Bonde expected a peaceful getaway in the Vrbo rental she’d booked in Park Rapids, Minn. Instead, she and her family stepped into a conflict that featured rampant mold, an uncooperative host and a tone-deaf booking platform — and left them fighting for a $19,500 refund.
Someone is already occupying Elizabeth Kimpel’s Vrbo vacation rental. Why won’t the company refund her stay?
If you’re looking for a vacation rental this holiday season, you already know about the biggest gotcha: the high price.
When Priya Engel turned on the shower in her San Diego vacation rental, the water ran cold and there was no heat. Repeated calls to the owner changed nothing, and now she wants her money back.
Mark Hartwig’s vacation rental in Montreal was “such a bizarre experience” that he has trouble putting into words.
Nicole Morin wants her money back for the “unsafe” vacation rental she booked through Vrbo. And she wants me to help her get it.
Angela Hall finds cameras pointed at the bed in her Hawaii vacation rental. She checks out and Vrbo offers to refund her for a hotel and the remainder of her stay. But it never does. What’s going on?
More than halfway through her stay in a Vrbo vacation rental in Mount Holly, N.C., a neighbor told Anne Penner a shocking secret about her host: He was about to go on trial for arson and murder.
What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?
