What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?
Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.
Before you rent a vacation home, listen to Richard Powers’ story. Earlier this year, he found a bargain on a four-bedroom cabin in Lake Placid, N.Y., through Vrbo, a vacation rental site. He contacted the “owner” through the platform, who instructed him to wire the money to his bank account.
When I read Grace Lou’s email, I couldn’t believe it.
I thought this problem had already been fixed. I believed I would never see another case like this again. But there it was, staring me in the face.
What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through VRBO. Those cases aren’t hard to come by.
Diana Younts’ problem isn’t her vacation rental from hell. That one, she fixed on her own.
Pat Morin’s vacation rental in Aruba is a disaster — and she hasn’t even left yet. She’s trying to get her money back, but the owner refuses. Is there any hope?
Question: I recently paid a $2,060 deposit to rent a home in Aruba through VRBO. Before I was sent a copy of the lease, I realized that the rental didn’t have enough room for our party of 10, and I notified the owner that I wanted to cancel.
The owner refuses to refund the deposit, saying she runs the rental “like a timeshare.” I don’t even know what that means. That should have been explained in rental agreement, and even more importantly it should be explained to a customer when they are making a $2,060 deposit.
Just when I thought it was safe to rent another VRBO vacation home, I received a complaint from Brit Railston about a rental in Utah that went terribly wrong.
The rental villa on the French Riviera that Sonia Guillaume found online looked picture-perfect. It featured an impeccably manicured garden, spacious living areas, a pool and stunning views of the medieval village of St. Paul de Vence.
