Internal TSA memo warns Good Samaritans: “We cannot allow a distraction”

If you’re unlucky enough to have a medical emergency on a plane, your flight attendants are trained to help. Same thing goes for other public places, like restaurants and schools. But an internal memo circulated to employees at one airport suggests the TSA would rather you take your heart attack elsewhere.

While most of the document is reasonable, part of it raises serious questions about the TSA’s mission and its place in an overall airport operation.

Here it is, in its entirety:

All TSA employees:

Below is the guidance from OSHE on the specifics of a TSA employee offering First Aid/CPR/AED. This excerpt is from the Occupational Safety and Health Manual.

The importance of this guidance is for TSA employees protection. First and foremost as TSA officers we are not first responders to an emergency and we cannot allow a distraction during our critical mission.

In the event that first responders are needed please announce or call 9-1-1 immediately. It’s essential that you realize that providing emergency care as a Good Samaritan, is working outside of your job description and you are not covered for medical or time loss through the Occupational Workers’ Compensation Program.

Below is the guidance from the Occupational Safety and Health Manual which is provided by OSHE mandated local compliance:

12.1 First Aid/CPR/AED

Elliott Advocacy is underwritten by Trawick International. Trawick International offers a variety of international travel insurance, trip cancellation/interruption, adventure travel and student insurance plans. We offer 24/7 travel assistance to travelers domestically and internationally. We continue to research ground-breaking products and ideas which meet the needs of travelers everywhere. No matter what type of Travel Insurance product you need, we have the perfect travel insurance policy for you! Visit Trawick International to learn more.

a. In a medical emergency, TSA employees shall be aware of and know how to activate the local and/or airport emergency medical services response system.

b. TSA employees may voluntarily enroll in local first aid, CPR, and AED training programs. The training must be on their own time and at their own expense regardless of who offers the training.

c. TSA employees trained and certified in first aid or CPR/AED, may provide emergency care as a Good Samaritan only when excused from security duties by their supervisor or manager.

d. At a minimum, TSA employees performing as a Good Samaritan should consider the use of “body substance isolation” techniques―protective gloves, pocket mask, or other recognized physical barriers designed for rescue breathing. Protective equipment, such as gloves and pocket mask, are the responsibility of the Good Samaritan.

I’ve asked TSA to comment on this memo, which appears to have been sent out to officers at one airport yesterday.

But if this is an agency-wide notice, then it does beg a few questions:

Why aren’t TSA employees given basic first-aid training? Why do TSA employees have to ask for permission from a supervisor before helping someone who is having a medical emergency? (What if it’s their supervisor who is having the emergency?) And why not cover a TSA employee for medical or time loss when they’re helping a passenger or co-worker in need?

I understand that TSA employees have a primary mission. But it is not their only mission. Just as flight attendants, restaurant servers and educators are trained to perform first-aid functions and encouraged to help during an emergency, TSA employees should also be trained and encouraged to assist a passenger in need.

Update (Feb. 26):

A TSA spokeswoman has responded to my questions.

Why aren’t TSA employees given basic first-aid training?

TSA’s mission is to ensure the security of the traveling public by preventing terrorist threats from entering the transportation system. Many TSA employees are able to administer emergency aid because they are independently trained, perform volunteer work in the emergency medical field, or had previous careers in the emergency medical field. TSA recognizes the value of having employees who are trained and certified as EMTs or first responders should an employee or member of the general public have a medical emergency. TSA has issued direction that allows employees to act as Good Samaritans.

TSA employees have responded to incidents of medical distress and TSA recognizes their quick response, skills, and dedication to helping others during these critical times of need.

Why do TSA employees have to ask for permission from a supervisor before helping someone who is having a medical emergency?

When responding to a medical emergency while on duty, TSA officers are to inform their supervisors nearby, in order to quickly adjust staff and ensure a security vulnerability is not created. Often, supervisors are aware of which members on their team are trained to respond to medical emergencies and support their workforces when a crisis situation occurs.

Why not cover a TSA employee for medical or time loss when they’re helping a passenger or co-worker in need?

TSA employees can file worker’s compensation claims if desired after responding to a medical emergency. Any claim will go through the standard adjudication process.



Keep an eye on what we are doing at Elliott Advocacy

Be the first to get the latest updates and exclusive content straight to your email inbox. 

We promise not to spam you. You can unsubscribe at any time.
Invalid email address