Sedgwick is a third-party administrator headquartered in Memphis, Tennessee. Founded in 1969, it is a leading global provider of claims management, loss adjusting and benefits administration services, with more than 33,000 employees in 80 countries. Sedgwick is hired by employers, retailers, insurers and rental car companies to handle workers' compensation, disability, leave of absence, auto liability, slip-and-fall, product recall and property claims on their behalf. Most consumers who interact with Sedgwick are not Sedgwick's direct customers; they are claimants whose case is being administered by Sedgwick for a third party. The company is privately held and majority-owned by The Carlyle Group, with minority stakes held by Stone Point Capital, Altas Partners, Onex, CDPQ, and management investors.
Customer service for medical service providers (bill review and claim payment inquiries only) can be reached at (866) 495-7844. Representatives are available Monday through Friday from 7 a.m. to 7 p.m. Central Time. Please note this is not a general customer service number and is only for provider billing-related questions. All other users are directed to submit an inquiry via Sedgwick’s online contact form, where the appropriate team will review the details and respond or call back during standard business hours.
Email support
Sedgwick does not provide a direct customer service email address on its website. Instead, the company offers an online claims portal for submitting inquiries.
Live chat
Sedgwick offers an automated virtual assistant named "Carey" on its website, available 24/7/365, to help route inquiries. This is not a live agent chat service, but a guided chatbot that assists users by directing them to the appropriate support area, such as claims, leave, account login assistance, or general company information. Carey can also hand off users directly to a claims team when needed.
Social media
Sedgwick maintains accounts on LinkedIn, Facebook, X, Instagram and YouTube. Direct messages to these accounts are monitored during business hours but should not be used to send personal claim or medical information.
Help center/FAQ
Sedgwick's main consumer-facing self-service tool is the mySedgwick portal at www.mysedgwick.com, which shows claim status, payments and the assigned adjuster's contact details. The Sedgwick contact form covers general inquiries that are not specific to an open claim.
Log in at www.mysedgwick.com. Most claimants register using the claim number and personal information provided by the employer or insurer that opened the claim. If the information on file does not match, the system will offer a link to contact Sedgwick support or the user's HR department.
Sedgwick customer service policies
Sedgwick’s privacy policy explains how the company collects, uses, shares, and protects personal information when providing its claims management and related services.
Sedgwick loyalty program
Sedgwick does not have a loyalty program.
Frequently asked questions about Sedgwick
Sedgwick does not operate a general consumer customer service line. The (866) 495-7844 number is reserved for medical providers handling billing and claim payment inquiries. Consumers with a claim should contact the adjuster assigned to the claim, use the online claims portal at www.sedgwick.com/help-with-my-claim/, or reach Sedgwick through the contact form at www.sedgwick.com/contact/. The mySedgwick portal at www.mysedgwick.com shows the adjuster's name and contact information once the claim is open.
Report your issue or injury to your employer or the responsible party. They will then submit the necessary documentation to Sedgwick. You can also file certain claims directly through Sedgwick’s online portal, depending on your employer’s setup.
Log in to mySedgwick at www.mysedgwick.com, where claim status, payments and adjuster contact information are available 24/7. The (866) 495-7844 line is for medical providers only, so claimants who cannot reach their adjuster should contact the employer, retailer or insurer that opened the claim with Sedgwick.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published October 24, 2024. Updated June 4, 2026.
