Sedgwick is a third-party administrator headquartered in Memphis, Tennessee. Founded in 1969, it is a leading global provider of claims management, loss adjusting and benefits administration services, with more than 33,000 employees in 80 countries. Sedgwick is hired by employers, retailers, insurers and rental car companies to handle workers’ compensation, disability, leave of absence, auto liability, slip-and-fall, product recall and property claims on their behalf. Most consumers who interact with Sedgwick are not Sedgwick’s direct customers; they are claimants whose case is being administered by Sedgwick for a third party. The company is privately held and majority-owned by The Carlyle Group, with minority stakes held by Stone Point Capital, Altas Partners, Onex, CDPQ, and management investors.
How to reach a person at Sedgwick
Bill, review and payment inquiries: (866) 495-7844
Corporate headquarters: (901) 415-7400
Sedgwick Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Sedgwick
What you need to know about Sedgwick
The company responds to most customer complaints in a satisfactory manner.
- Sedgwick’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Sedgwick with our insider guide or through its executive contacts.
- Sedgwick’s customer service policies are standard. Here are our frequently asked questions about Sedgwick.
Sedgwick customer service response times
Sedgwick’s response times vary by contact method and claim type. The general pattern is:
| Phone support for medical service providers only (866) 495-7844 | Customer service for medical service providers (bill review and claim payment inquiries only) can be reached at (866) 495-7844. Representatives are available Monday through Friday from 7 a.m. to 7 p.m. Central Time. Please note this is not a general customer service number and is only for provider billing-related questions. All other users are directed to submit an inquiry via Sedgwick’s online contact form, where the appropriate team will review the details and respond or call back during standard business hours. |
| Email support | Sedgwick does not provide a direct customer service email address on its website. Instead, the company offers an online claims portal for submitting inquiries. |
| Live chat | Sedgwick offers an automated virtual assistant named “Carey” on its website, available 24/7/365, to help route inquiries. This is not a live agent chat service, but a guided chatbot that assists users by directing them to the appropriate support area, such as claims, leave, account login assistance, or general company information. Carey can also hand off users directly to a claims team when needed. |
| Social media | Sedgwick maintains accounts on LinkedIn, Facebook, X, Instagram and YouTube. Direct messages to these accounts are monitored during business hours but should not be used to send personal claim or medical information. |
| Help center/FAQ | Sedgwick’s main consumer-facing self-service tool is the mySedgwick portal at www.mysedgwick.com, which shows claim status, payments and the assigned adjuster’s contact details. The Sedgwick contact form covers general inquiries that are not specific to an open claim. |
How to resolve a problem with Sedgwick
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Sedgwick mailing address
8125 Sedgwick Way
Memphis, TN 38125
Sedgwick loyalty program
Sedgwick does not have a loyalty program.
Sedgwick social media channels
Most disputes that bring consumers to this page are with the employer, retailer, rental company or insurer that hired Sedgwick, not with Sedgwick itself. Consumers may still escalate to the executives below if the assigned adjuster has stopped responding, payments have been delayed, or a denial appears to be in error, but the dispute almost always also needs to be raised with the company that engaged Sedgwick in the first place.
Sedgwick executive customer service contacts
Primary Contact
Karen Stankevitz
Vice President Client Services
8125 Sedgwick Way
Memphis, TN 38125
karen.stankevitz@sedgwickcms.com
Secondary Contact
Anne Anaya
Director of Operations
8125 Sedgwick Way
Memphis, TN 38125
anne.anaya@sedgwickcms.com
Chief Executive
Mike Arbour
Chief Executive Officer
8125 Sedgwick Way
Memphis, TN 38125
michael.arbour@sedgwick.com
Sedgwick customer service policies
What is Sedgwick's privacy policy?
Sedgwick’s privacy policy explains how the company collects, uses, shares, and protects personal information when providing its claims management and related services.
What are Sedgwick's terms and conditions?
Sedgwick’s terms and conditions set out the rules for using its website and related online services, including limitations of use, legal disclaimers, and user responsibilities.
What is Sedgwick's accessibility statement?
Sedgwick’s accessibility statement outlines its commitment to making its website and digital services accessible to users with disabilities and compliant with relevant accessibility standards.
Sedgwick self-service links
How do I log in to my Sedgwick account?
Log in at www.mysedgwick.com. Most claimants register using the claim number and personal information provided by the employer or insurer that opened the claim. If the information on file does not match, the system will offer a link to contact Sedgwick support or the user’s HR department.
How do I submit a claim?
Most Sedgwick claims are opened by the employer, retailer, rental car company or insurer responsible for the loss, not by the claimant. Report the incident to that party first. If the responsible party has directed the claimant to Sedgwick, use the claim portal at www.sedgwick.com/help-with-my-claim/ or the instructions in the packet sent by the employer or insurer.
How do I contact Sedgwick customer service?
Sedgwick does not operate a general consumer customer service line. The (866) 495-7844 number is reserved for medical providers handling billing and claim payment inquiries. Consumers with a claim should contact the adjuster assigned to the claim, use the online claims portal at www.sedgwick.com/help-with-my-claim/, or reach Sedgwick through the contact form at www.sedgwick.com/contact/. The mySedgwick portal at www.mysedgwick.com shows the adjuster’s name and contact information once the claim is open.
What is the process for filing a claim with Sedgwick?
Report your issue or injury to your employer or the responsible party. They will then submit the necessary documentation to Sedgwick. You can also file certain claims directly through Sedgwick’s online portal, depending on your employer’s setup.
How can I check the status of my claim?
Log in to mySedgwick at www.mysedgwick.com, where claim status, payments and adjuster contact information are available 24/7. The (866) 495-7844 line is for medical providers only, so claimants who cannot reach their adjuster should contact the employer, retailer or insurer that opened the claim with Sedgwick.
How to get professional help with your Sedgwick problem
If you need help with Sedgwick, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Sedgwick?
Submit your review | |
