Porter Airlines privately owned Canadian airline operating flights from its hub at Billy Bishop Toronto City Airport.
Porter Airlines Responsiveness rating
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What you need to know about Porter Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Porter Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Porter Airlines’s mailing address
Billy Bishop
Toronto City Airport
Toronto, Ontario M5V 1A1
Porter Airlines’s executive customer service contacts
Primary Contact
Pier Ragone
Corporate and Customer Relations Director
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
pragone@flyporter.com
Secondary Contact
Michael Deluce
Executive Vice President and Chief Commercial Officer
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
mdeluce@flyporter.com
Debra Hough
Senior Executive Assistant to the Executive Chairman and the CEO
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
dhough@flyporter.com
Chief Executive
Robert Deluce
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
rdeluce@flyporter.com
How do I contact Porter Airlines by phone?
To contact Porter Airlines’ customer service, use the following phone numbers:
For flight reservations: Call (888) 619-8622 between 5:30 a.m. and 2 a.m. Eastern time, 7 days a week.
For Porter Escapes packages: call (855) 372-1100 Monday to Friday between 8:30 a.m. and 6 p.m., or Saturday between 9 a.m. and 5 p.m. (all times Eastern).
Is Porter an American airline?
No, Porter Airlines is a Canadian regional airline headquartered in Toronto, Ontario, Canada. It provides services to destinations within Canada and select cities in the United States.
How do I email Porter Airlines?
For baggage claim email: ytz.baggage@flyporter.com.
Lost and found email: lost.found@flyporter.com.
How do I complain to Porter Airlines?
You can send through a complaint to Porter Airlines by filling out this feedback form.
Does Porter have U.S. customs?
Yes, Porter Airlines provides U.S. preclearance facilities in select Canadian airports, such as Toronto Pearson and Ottawa International Airports, allowing passengers to clear U.S. Customs before departure.
Does Porter Airlines have a 24-hour cancellation policy?
Yes, passengers can cancel Porter Airlines flights penalty-free within 24 hours of booking. If cancellations are made online, passengers will receive a refund automatically.
Does Porter refund flights?
If your flight is disrupted due to reasons beyond Porter’s control or if no rebooking options are available within 48 hours of the original departure time, you may be eligible for a refund in the original payment method.
How do I complain to Porter Airlines?
You can complain to Porter Airlines by filling out the feedback form on its website.
Where is Porter Airlines’ head office?
Porter Airlines’ head office is located in Toronto, Ontario, Canada.
Who is the owner of Porter Airlines?
Porter Airlines is a privately held company founded by Robert J. Deluce, and it is not publicly traded.
Can I bring food in my carry-on on Porter?
When flying with Porter Airlines, you can bring food in your carry-on bag, but be aware of any restrictions on liquids or gels in your food items.
What am I entitled to if Porter cancels my flight?
If Porter cancels your flight, they will rebook you on the next available flight at no cost. If no rebooking options exist, you may be entitled to a refund or credit, depending on the circumstances.
How to get professional help with your Porter Airlines problem
If you need help with Porter Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
