Porter Airlines Customer Service Contacts

To contact Porter Airlines’ customer service, use the following phone numbers:

For flight reservations and customer service: call (888) 619-8622, available 7 days a week, from 5:30 a.m. to 2 a.m. Eastern time.

No, Porter Airlines is a Canadian regional airline headquartered in Toronto, Ontario, Canada. It provides services to destinations within Canada and select cities in the United States.

For baggage claim email: ytz.baggage@flyporter.com.

Lost and found email: lost.found@flyporter.com.

Yes, Porter Airlines provides U.S. preclearance facilities in select Canadian airports, such as Toronto Pearson and Ottawa International Airports, allowing passengers to clear U.S. Customs before departure.

Yes, passengers can cancel Porter Airlines flights penalty-free within 24 hours of booking. If cancellations are made online, passengers will receive a refund automatically.

If your flight is disrupted due to reasons beyond Porter’s control or if no rebooking options are available within 48 hours of the original departure time, you may be eligible for a refund in the original payment method.

Submit a complaint through Porter’s feedback form. For unresolved complaints, escalate to guestrelations@flyporter.com and reference your booking number. If Porter does not resolve the issue, file with the Canadian Transportation Agency at otc-cta.gc.ca.

Porter Airlines’ head office is located in Toronto, Ontario, Canada.

Porter Airlines is a privately held company founded by Robert J. Deluce, and it is not publicly traded.

When flying with Porter Airlines, you can bring food in your carry-on bag, but be aware of any restrictions on liquids or gels in your food items.

If Porter cancels your flight, it will rebook you on the next available flight at no cost. If no rebooking options exist, you may be entitled to a refund or credit, depending on the circumstances.

Refunds to the original payment method typically post within 30 days for cancellations Porter initiates, per Canadian Air Passenger Protection Regulations. Refunds for customer-initiated cancellations on Freedom fares are usually processed in 7 to 21 business days, though customers have reported longer waits during peak disruption periods. If a refund is past 30 days, escalate through guestrelations@flyporter.com and reference your booking reference number. Awaiting confirmation from the company on current average processing times.

Under Canada’s Air Passenger Protection Regulations, passengers on delays or cancellations within Porter’s control may be entitled to between CAD $125 and CAD $1,000 depending on length of delay and Porter’s classification of the carrier size. Claims must be filed within 1 year and Porter has 30 days to respond. If Porter denies the claim or classifies the cause as outside its control, passengers can escalate to the Canadian Transportation Agency.

Porter operates two fleet types: Dash 8-400 turboprops (used primarily out of Billy Bishop Toronto City) and Embraer E195-E2 jets (used on longer Canadian, U.S., Mexican, and Caribbean routes from Toronto Pearson and other cities). The aircraft type is shown during booking and on your confirmation. Aircraft swaps do happen; if you specifically need the jet experience, check the seat map at booking and again at check-in.

Billy Bishop has a nightly curfew of 11 p.m., so cancelled late-evening flights are sometimes reaccommodated to Toronto Pearson (YYZ) instead. Porter is responsible for offering an alternative under APPR rules, but ground transfer between YYZ and downtown is not automatically provided. Confirm at the gate whether Porter will cover a taxi or rideshare voucher; if not, keep receipts and request reimbursement through guestrelations@flyporter.com.

Complimentary snacks and a glass of beer or wine remain part of Porter’s standard onboard service, but offerings can vary by fare class, flight length, and aircraft type. Basic fares may have a reduced selection compared with Standard, Flexible, and Freedom fares. Check the fare comparison on flyporter.com or in the booking flow for current details on what is included with your ticket.

Report delayed, damaged, or missing baggage at the Porter desk in the arrival airport before leaving the terminal, and obtain a Property Irregularity Report (PIR) reference number. Follow up by email at baggageservices@flyporter.com with the PIR number, receipts for essential purchases, and photos of damage. Porter typically responds within 5 to 10 business days. For bags missing more than 21 days, the airline must declare them lost, which triggers liability limits set by the Montreal Convention or Porter’s domestic tariff.

Porter updated VIPorter in recent program revisions; status is now earned based on flight activity within a rolling 12-month window, and award costs are dynamic rather than fixed. If your point balance or tier appears wrong, check the activity log in your VIPorter account first, then email viporter@flyporter.com. Status earned in a prior cycle does not automatically carry over once the qualifying period resets.

Yes. For flights booked at least 7 days before departure, Canadian Transportation Agency rules require carriers to allow a full refund if cancelled within 24 hours of booking. Use the Manage Booking tool on flyporter.com or call (888) 619-8622. After the 24-hour window, refundability depends on your fare class — Freedom fares are fully refundable, Flexible fares offer credit, and Basic and Standard fares are generally non-refundable.