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REFUND

Stanley’s hotel refunds $887 after his stay. But it sends the money to US Airways Vacations, the tour operator through which he booked.

Where’s the refund for our second honeymoon, US Airways?

January 29, 2024December 26, 2014 by Christopher Elliott

Stanley’s hotel refunds $887 after his stay. But it sends the money to US Airways Vacations, the tour operator through which he booked.

Categories The Travel Troubleshooter
A case flutters across my desk with so many red flags about Hideaway Inn that I have to sit down for a few minutes to catch my breath.

Wish I could forget about the Hideaway Inn

January 29, 2024November 10, 2014 by Christopher Elliott

A case flutters across my desk with so many red flags about Hideaway Inn that I have to sit down for a few minutes to catch my breath.

Categories Should I Take The Case?
Janice contacted me recently to ask for help with a Princess Cruise case and after some consideration, she asked me to not get involved.

Honest passenger withdraws complaint after reviewing her paperwork

January 29, 2024October 21, 2014 by Christopher Elliott

Janice contacted me recently to ask for help with a Princess Cruise case and after some consideration, she asked me to not get involved.

Categories Case Dismissed
She noticed something unusual: Her online travel agency, Globester.com, had charged her twice for one ticket.

Well, it’s not quite a full refund, but it’ll do — or will it?

January 28, 2024September 9, 2014 by Christopher Elliott

She noticed something unusual: Her online travel agency, Globester.com, had charged her twice for one ticket.

Categories Is This Enough Compensation?
The levy family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with locations in the Caribbean and Mexico.

Was he overcharged at his Puerto Vallarta hotel?

January 28, 2024September 8, 2014 by Christopher Elliott

The levy family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with locations in the Caribbean and Mexico.

Categories Should I Take The Case?
Rachel Hall and her husband needed to fly United from San Francisco to Portland, Maine, for a wedding. They made it as far as Newark.

Hey United, where’s the refund you promised for our rental car?

January 28, 2024September 2, 2014 by Christopher Elliott

Rachel Hall and her husband needed to fly United from San Francisco to Portland, Maine, for a wedding. They made it as far as Newark.

Categories Case Dismissed
When Kristen Nordlund’s American Airlines flight is canceled, she’s promised a refund. But it never arrives. What now?

Hey American Airlines, where’s the refund for my canceled flight?

January 28, 2024August 29, 2014 by Christopher Elliott

When Kristen Nordlund’s American Airlines flight is canceled, she’s promised a refund. But it never arrives. What now?

Categories The Travel Troubleshooter
Lindie Wilhelm and her sister didn't wait until their recent Princess cruise ended to "escape completely," they bailed out early.

Does she deserve a refund for this Princess cruise?

June 19, 2025August 26, 2014 by Christopher Elliott

… Read more

Categories Case Dismissed
When Patricia Clay's mother dies unexpectedly, US Airways promises to "consider" a refund of her change fees. Why won't it pay up?

Mom died, but US Airways won’t refund my fee

January 28, 2024August 22, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
What makes Sylvia Guarino's case interesting isn't that she had a disappointing stay at a vacation rental she booked through VRBO.

Do I deserve a refund for this Sicilian vacation rental through VRBO?

January 27, 2024August 18, 2014 by Christopher Elliott

What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through VRBO.

Categories Should I Take The Case?
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