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REFUND

When Patricia Clay's mother dies unexpectedly, US Airways promises to "consider" a refund of her change fees. Why won't it pay up?

Mom died, but US Airways won’t refund my fee

January 28, 2024August 22, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

Do I deserve a refund for this Sicilian vacation rental through VRBO?

January 27, 2024August 18, 2014 by Christopher Elliott

What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through VRBO.

Categories Should I Take The Case?

Ashley and Eliza Murphy didn't make their flight to Paris. People miss planes all the time, but it was their honeymoon.

Held up on my honeymoon – do I deserve a refund?

January 27, 2024August 11, 2014 by Christopher Elliott

Categories Should I Take The Case?

Tragedy struck just as Ira Birnbaum and his wife prepared to set sail along Alaska’s scenic Inside Passage on Norwegian Cruise Line.

Cruise lines take a hard line on refunds

January 27, 2024August 10, 2014 by Christopher Elliott

Categories The Navigator

When Barbara Kaplan checks out of her hotel after suffering an apparent allergic reaction, a manager at Expedia promises her a refund.

Hey, what happened to my hotel refund?

January 27, 2024August 1, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

Something tells me Fatima from the front desk of the Hôtel du Triangle d'Or wants me to mind my own business, and I will.

What to do about that nonrefundable refundable hotel rate in Paris

January 27, 2024July 29, 2014 by Christopher Elliott

Categories Is This Enough Compensation?

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a refund?

Why can’t I get a refund for my Airbnb rental?

January 27, 2024July 25, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. Three months later, the airline still has his $2,086.

Caught in a loop with Expedia

January 27, 2024July 4, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

When Sam Baker's case crossed my desk, I instinctively jumped to the same conclusion many of you will. He should have bought travel insurance.

I have a brain tumor – can I get a refund on my non-refundable ticket?

January 27, 2024June 30, 2014 by Christopher Elliott

Categories Should I Take The Case?

I can’t walk, so how can I fly?

January 27, 2024June 27, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

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