After brother’s death, where’s my airfare refund?
After Irene Reitman’s brother passes away, she cancels her trip to Las Vegas. But American Airlines won’t refund her fare. Why not?
REFUND
Hey US Airways, do you really want my eyeball to explode on a plane?
Jennene Colky can’t fly because she has a detached retina. Why won’t US Airways refund her ticket?
Do you think a refund is in the cards?
Bev Eberly’s discount hotel card doesn’t work. How can she get the $50 she’s been promised?
Should companies break their own rules? Yes, and here’s when …
Last week, when I suggested that consumers should sometimes apologize to a company, a few of you thought I had completely lost it.
My cruise ship broke down and left me high and dry
Douglas Kauffman had the misfortune of being booked on the Celebrity Millennium. You may recall the propulsion problems that caused a string of cancellations late this summer.
No refund for a sick passenger?
After Merrill Hakim is diagnosed with lung cancer, she asks her airline for a refund on a non-refundable ticket. But is that allowed?
Help! My cruise is gone and so is my upgrade
Here’s an interesting question raised by what is probably an unsolvable problem: When your cruise is nonrefundable, what happens to the upgrade you purchased?
Can I get a refund for my stay at the No-Tell Motel?
Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?
Yes, your online travel agency sees E-V-E-R-Y-T-H-I-N-G
How much does your online travel agency know about your reservation? If you said “too much” then you must still be upset about that whole NSA affair. I can’t blame you. Or, maybe you’re thinking of the legendary screenshots a company like Priceline produces when they’re challenged on a nonrefundable reservation.