Should airlines charge a change fee even if they can resell the seat?
When part of his flight itinerary changes, Bret Bickar is asked to pay a change fee in order to get back home. Is that unfair? He thinks so. His airline doesn’t. Who’s right?
REFUND
No refund for a sick United passenger?
Susan Fuhrman’s husband is sick, and she can’t get a straight answer from United Airlines about her refund request. One representative agrees to a full refund, but another refuses. Who’s right?
After the storm, who has your refund?
The recent superstorm and series of nor’easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.
Dad passed away — is his cruise refund sunk?
Sandy Perozeni’s father was scheduled to take a two-week cruise on Celebrity’s Constellation last year.
A long, long wait to develop my film
They’ve had Kyleene Smith’s undeveloped film for almost three years. Can they do better?
Did KLM lie about her ticket refund?
If you’re an airline apologist, you’ll probably answer Angelina Bellamy’s question reflexively, if not dismissively.
What to expect if you’re expecting to cruise
Bryan and Fola Nelson were excited about their upcoming five-night Bahamas cruise on the Carnival Fascination. It was to be their last vacation before the birth of their first child.
Will travel insurance cover my missed tour?
Carolyn Cluff’s husband is injured in Portugal and he misses part of his tour. Now their travel insurance company is balking at paying their claim, even though their policy should cover them. How does she persuade the insurance company to reconsider?
Are lax rules slowing down airline ticket refunds?
Kathleen paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways.
I canceled my window order, but where’s my refund?
Barbara Jamison cancels her window order on time, but her company wants to charge her anyway. Is she out of luck?