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Elliott Report

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REFUND

Joe King's experience with the Samsung ADT Home Security Starter Kit led to a challenging quest for a refund. Only with unwavering advocacy and assistance was a rightful resolution achieved.

Can I get my money back for this Samsung ADT starter security kit?

September 20, 2023September 20, 2023 by Christopher Elliott

Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?

Categories Problem Solved
When Thomas Sennett and his family were involuntarily downgraded from first class to economy on their American Airlines flight, it sparked a complex refund journey involving multiple parties. With persistence, a solid paper trail, and some advocacy, the refund was finally secured, bringing the matter to a satisfactory close.

American Airlines downgraded us. Can I get the fare difference refunded?

September 18, 2023September 18, 2023 by Christopher Elliott

American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn’t it refunding the fare difference?

Categories The Travel Troubleshooter
Laura Lowry purchased a Sollevare wine cooler from Lowe's expecting a reversible door, only to face constant issues and replacements that didn't solve the problem. Caught in a back-and-forth between the manufacturer and retailer, she found herself stuck with two faulty units. After reaching out for assistance and multiple interventions, an appeal to the California Attorney General’s Office finally led Sollevare to issue a full refund. Laura's experience serves as a cautionary tale for consumers to verify product reviews and know their rights.

Hey Lowe’s, my Sollevare wine cooler doesn’t work! Can I get a refund?

September 12, 2023 by Christopher Elliott

Laura Lowry’s Sollevare wine cooler doesn’t work, and neither does the replacement. Who does she talk to about a refund?

Categories Problem Solved
When Michael Kivel had to cancel his car rental reservation with Avis due to an illness, he expected a prompt refund. However, the process turned out to be more complicated than anticipated. Despite initially cancelling his reservation online and subsequently receiving an email confirmation of a $1,016 refund, the money remained elusive.

Avis promised me a refund of $1,016 — so where is it?

September 11, 2023 by Christopher Elliott

What happened to Michael Kivel’s refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?

Categories The Travel Troubleshooter
Double billed by Booking.com. Where's her refund?

Billed twice for my hotel room. Where’s my Booking.com refund?

September 6, 2023September 4, 2023 by Christopher Elliott

When Mary Anne Morgan stays at a boutique hotel, her online travel agency charges her twice. Can she get one of the payments back, or does Booking.com get to keep it?

Categories The Travel Troubleshooter
Angela Hoo had a harrowing experience after her Amazon gift card was stolen. Even after several attempts to rectify the situation with Amazon customer service, the problem only escalated. This piece details Angela's journey to reclaim her lost money and provides tips on how to handle similar situations.

I want my stolen $200 gift card back from Amazon. Can you help me?

August 30, 2023 by Christopher Elliott

Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?

Categories Problem Solved
Elly Kinsella got strong-armed into a $740 medical bill by Quest Diagnostics she didn't owe. Read how advocacy helped her get a refund.

Quest has sent my bill to collections — but I don’t owe anything!

August 22, 2023August 17, 2023 by Christopher Elliott

After getting strong-armed into paying a medical bill she doesn’t owe, Elly Kinsella tries to get a refund from her physician’s office. Can she get her $740 back?

Categories Problem Solved
Canceled flight, unreturned funds. Julie Schumer battled Princess Cruises over a $983 refund and triumphed with consumer advocacy help.

Why won’t Princess Cruises refund our canceled flight? They have my money.

August 29, 2023August 7, 2023 by Christopher Elliott

Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?

Categories The Travel Troubleshooter
For your convenience -- or is it?

Hotel fee warning: What “for your convenience” really means

August 22, 2023July 28, 2023 by Christopher Elliott

If you’ve ever seen the words “for your convenience” on a hotel bill, you probably suspect it’s not really for your convenience. It’s for their convenience.

Categories On Travel
When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

CLEAR almost made us miss our flight. I want an apology!

September 9, 2023July 26, 2023 by Christopher Elliott

When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

Categories Problem Solved
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