Hey Groupon, what happened to my laptop computer?

After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But the company insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money. Can we help her? Read more “Hey Groupon, what happened to my laptop computer?”

Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

I canceled my order from Sam’s Club but they took my money anyway

Sam’s Club withdraws $833.63 from Louise Bartholomew’s bank account even though she’s canceled an order for a mahogany wood chair. What’s taking them so long to refund the money?
Read more “I canceled my order from Sam’s Club but they took my money anyway”

Her husband died, so why did his AAA refund check bounce?

Karen Melander-Magoon is troubled that someone put a stop payment on two AAA refund checks that she deposited soon after her husband died. She can’t find any documentation about these transactions, but she hopes we can help. Can we? Read more “Her husband died, so why did his AAA refund check bounce?”

Can you help me with the worst shopping experience of my life?

After Sam’s Club charges Sharon Guo for items it can’t ship — and then fails to refund her for the items — she reaches out to our advocacy team for help. Can we fix this self-described “worst shopping experience” of her life? Read more “Can you help me with the worst shopping experience of my life?”