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Elliott Report

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REFUND

American Airlines changes Erica Remer's flight without telling her. Now she's trying to get a refund for the original ticket. Why won't the airline help her?

American Airlines refund policy: How to get your money back after a flight schedule change

May 1, 2025April 30, 2025 by Christopher Elliott

American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. Why won’t the airline help her?

Categories The Travel Troubleshooter
When Denise Elwell booked a Celebrity cruise, the last person she expected to have a dispute with was her travel advisor.

Celebrity Cruises overcharged me $641: Can my travel advisor legally keep the refund?

April 30, 2025April 28, 2025 by Christopher Elliott

When Denise Elwell booked a Celebrity cruise, the last person she expected to have a dispute with was her travel advisor.

Categories Advocacy
There's a $1,365 charge on Hank Hu's PayPal account. Someone ordered a watch from Tag Heuer and shipped it to another state. Why won't PayPal help him?

Unauthorized $1,365 Tag Heuer PayPal charge: How to get your money back

April 26, 2025April 25, 2025 by Christopher Elliott

There’s a $1,365 charge on Hank Hu’s PayPal account. Someone ordered a watch from Tag Heuer and shipped it to another state. Why won’t PayPal help him?

Categories Problem Solved
Glenn Roberts gets a surprise bill for $1,357 two months after he returns his car to National. What is it for -- and why can't he get the car rental company to refund it?

How to dispute a $1,357 charge from National and get your money back

April 26, 2025April 23, 2025 by Christopher Elliott

Glenn Roberts gets a surprise bill for $1,357 two months after he returns his car to National. What is it for — and why can’t he get the car rental company to refund it?

Categories The Travel Troubleshooter
The electric pressure washer Halley Thompson orders from Amazon doesn't work. Why won't Amazon let her return it for a refund?

I ordered a pressure washer and it doesn’t work. Why won’t Amazon refund me?

April 26, 2025April 11, 2025 by Christopher Elliott

The electric pressure washer Halley Thompson orders from Amazon doesn’t work. Why won’t Amazon let her return it for a refund?

Categories Problem Solved
When Tom Hayes tries to combine his Duolingo accounts, he hits a snag. Why won't the company help him?

Help! Duolingo won’t let me merge my accounts — will my streak end?

April 26, 2025April 4, 2025 by Christopher Elliott

When Tom Hayes tries to combine his Duolingo accounts, he hits a snag. Why won’t the company help him?

Categories Problem Solved
When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn't the airline cover his loss?

ITA ticket mistake: They canceled my grandson’s ticket!

April 26, 2025April 2, 2025 by Christopher Elliott

When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn’t the airline cover his loss?

Categories The Travel Troubleshooter
When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. Can it do that?

Nordstrom return problem: I didn’t send them a worn rug!

April 26, 2025March 28, 2025 by Christopher Elliott

When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. How can she fix this Nortstrom return problem?

Categories Problem Solved
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Locked out of my rental in Italy. Why won’t Booking.com help me?

April 26, 2025March 26, 2025 by Christopher Elliott

Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Categories The Travel Troubleshooter
Marian Houk's problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure -- my failure.

A strange Swiss refund case: Here’s how to really confuse an airline

March 24, 2025March 24, 2025 by Christopher Elliott

Marian Houk’s problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure — my failure.

Categories Advocacy
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