American Airlines refund policy: How to get your money back after a flight schedule change
American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. Why won’t the airline help her?
REFUND
Celebrity Cruises overcharged me $641: Can my travel advisor legally keep the refund?
When Denise Elwell booked a Celebrity cruise, the last person she expected to have a dispute with was her travel advisor.
Unauthorized $1,365 Tag Heuer PayPal charge: How to get your money back
There’s a $1,365 charge on Hank Hu’s PayPal account. Someone ordered a watch from Tag Heuer and shipped it to another state. Why won’t PayPal help him?
How to dispute a $1,357 charge from National and get your money back
Glenn Roberts gets a surprise bill for $1,357 two months after he returns his car to National. What is it for — and why can’t he get the car rental company to refund it?
I ordered a pressure washer and it doesn’t work. Why won’t Amazon refund me?
The electric pressure washer Halley Thompson orders from Amazon doesn’t work. Why won’t Amazon let her return it for a refund?
Help! Duolingo won’t let me merge my accounts — will my streak end?
When Tom Hayes tries to combine his Duolingo accounts, he hits a snag. Why won’t the company help him?
ITA ticket mistake: They canceled my grandson’s ticket!
When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn’t the airline cover his loss?
Nordstrom return problem: I didn’t send them a worn rug!
When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. How can she fix this Nortstrom return problem?
Locked out of my rental in Italy. Why won’t Booking.com help me?
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?
A strange Swiss refund case: Here’s how to really confuse an airline
Marian Houk’s problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure — my failure.