Hey Groupon, what happened to my laptop computer?

After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But the company insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money. Can we help her? Read more “Hey Groupon, what happened to my laptop computer?”

Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

No Expedia refund after his neighbor’s sudden death. Is this fair?

A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely. But Joe Diamond asked for an Expedia refund after his neighbor died in a tragic car accident. Is this a reasonable request? Read more “No Expedia refund after his neighbor’s sudden death. Is this fair?”

‘Unless your mother is dead, there’s nothing we can do and this conversation is over’

When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.
Read more “‘Unless your mother is dead, there’s nothing we can do and this conversation is over’”

I’d like my carrier-imposed fees back, please

James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines or British Airways see things his way?
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Hertz charged me an extra $72. Can I get a refund?

Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay? Read more “Hertz charged me an extra $72. Can I get a refund?”

How did this traveler miss the Megabus?

When Callie Hogan somehow misses her scheduled Megabus to Minneapolis, her mother goes on a crusade to get her a refund. But are mom’s efforts helping or hindering this case? And how did she miss the Megabus in the first place?  Read more “How did this traveler miss the Megabus?”

How about a refund for these downgraded seats, Qantas?

Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day. Unfortunately, he soon discovers that he and his wife will be sitting in downgraded seats for the 17-hour flight. Shouldn’t he be entitled to a price adjustment? Read more “How about a refund for these downgraded seats, Qantas?”

Did this traveler really abandon his dog “curbside” at the airport?

Aron Szekely’s complaint stunned our advocates — but not in the way he had hoped. When American Airlines refused to allow his faithful companion on a flight to Japan, did this military man simply abandon his dog at the airport? Read more “Did this traveler really abandon his dog “curbside” at the airport?”

Dead chickens and overflowing trash greet guest at dirty VRBO rental

When Terry Flores checks into her vacation home, she’s greeted by overflowing garbage and dead chickens. After cleaning up the dirty VRBO rental, is she entitled to some kind of refund?

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