After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But the company insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money. Can we help her? “Hey Groupon, what happened to my laptop computer?”
Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? “Her final AT&T bill is much too high. Where’s her refund?”
Sam’s Club withdraws $833.63 from Louise Bartholomew’s bank account even though she’s canceled an order for a mahogany wood chair. What’s taking them so long to refund the money?
“I canceled my order from Sam’s Club but they took my money anyway”
Karen Melander-Magoon is troubled that someone put a stop payment on two AAA refund checks that she deposited soon after her husband died. She can’t find any documentation about these transactions, but she hopes we can help. Can we? “Her husband died, so why did his AAA refund check bounce?”
After Sam’s Club charges Sharon Guo for items it can’t ship — and then fails to refund her for the items — she reaches out to our advocacy team for help. Can we fix this self-described “worst shopping experience” of her life? “Can you help me with the worst shopping experience of my life?”