I’d like my carrier-imposed fees back, please

James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines or British Airways see things his way?
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Hertz charged me an extra $72. Can I get a refund?

Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay? Read more “Hertz charged me an extra $72. Can I get a refund?”

How did this traveler miss the Megabus?

When Callie Hogan somehow misses her scheduled Megabus to Minneapolis, her mother goes on a crusade to get her a refund. But are mom’s efforts helping or hindering this case? And how did she miss the Megabus in the first place?  Read more “How did this traveler miss the Megabus?”

I couldn’t print my Disney tickets. Can you get my $3,300 back?

While planning a trip to Disney World, Kathie O’Neill sees a great offer on Travelocity for Park Hopper Disney tickets. She buys them, but immediately changes her mind and wants a refund. Can she get one? Read more “I couldn’t print my Disney tickets. Can you get my $3,300 back?”

My hotel is being used as Section 8 temporary housing. I demand a refund!

If a picture is worth a thousand words, then Maria Telegdy’s photos from her recent stay at a Relax Inn, which she says is used as Section 8 housing,  would make for a disturbing novel. Since we don’t have space for a novel here, we’ll just have to summarize her case and share the images with you. Read more “My hotel is being used as Section 8 temporary housing. I demand a refund!”

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