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Elliott Report

Elliott Report

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REFUND

The electric pressure washer Halley Thompson orders from Amazon doesn't work. Why won't Amazon let her return it for a refund?

I ordered a pressure washer and it doesn’t work. Why won’t Amazon refund me?

April 26, 2025April 11, 2025 by Christopher Elliott

The electric pressure washer Halley Thompson orders from Amazon doesn’t work. Why won’t Amazon let her return it for a refund?

Categories Problem Solved
When Tom Hayes tries to combine his Duolingo accounts, he hits a snag. Why won't the company help him?

Help! Duolingo won’t let me merge my accounts — will my streak end?

April 26, 2025April 4, 2025 by Christopher Elliott

When Tom Hayes tries to combine his Duolingo accounts, he hits a snag. Why won’t the company help him?

Categories Problem Solved
When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn't the airline cover his loss?

ITA ticket mistake: They canceled my grandson’s ticket!

April 26, 2025April 2, 2025 by Christopher Elliott

When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn’t the airline cover his loss?

Categories The Travel Troubleshooter
When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. Can it do that?

Nordstrom return problem: I didn’t send them a worn rug!

April 26, 2025March 28, 2025 by Christopher Elliott

When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. How can she fix this Nortstrom return problem?

Categories Problem Solved
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Locked out of my rental in Italy. Why won’t Booking.com help me?

April 26, 2025March 26, 2025 by Christopher Elliott

Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Categories The Travel Troubleshooter
Marian Houk's problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure -- my failure.

A strange Swiss refund case: Here’s how to really confuse an airline

March 24, 2025March 24, 2025 by Christopher Elliott

Marian Houk’s problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure — my failure.

Categories Advocacy
Why won't Brooklinen refund Tracy Brom's "hot and scratchy" sheets? After all, it promised her a refund.

Brooklinen promised to refund my sheets. Why won’t it?

April 26, 2025March 21, 2025 by Christopher Elliott

Why won’t Brooklinen refund Tracy Brom’s “hot and scratchy” sheets? After all, it promised her a refund.

Categories Problem Solved
When Jeff Wickstead's vacation rental manager demanded that he cancel his Booking.com reservation in London, he had every reason to believe he'd get his money back. But he didn't -- and now he's not sure what to do.

My vacation rental owner told me to cancel. Why can’t I get a refund from Booking.com?

April 26, 2025March 17, 2025 by Christopher Elliott

When Jeff Wickstead’s vacation rental manager demanded that he cancel his Booking.com reservation in London, he had every reason to believe he’d get his money back. But he didn’t — and now he’s not sure what to do.

Categories Advocacy
After Virgin Atlantic cancels Peter Ross's flight from Washington to London, he asks for his Chase points back. Why isn't he getting them?

Virgin Atlantic canceled my flight. Why won’t they refund my Chase points?

March 25, 2025March 12, 2025 by Christopher Elliott

After Virgin Atlantic cancels Peter Ross’s flight from Washington to London, he asks for his Chase points back. Why isn’t he getting them?

Categories The Travel Troubleshooter
Lufthansa made a booking error that cost Scott Davis more than a flight to Rome.  It also tested his patience with a hidden fee, a mind-boggling bureaucracy, and world-class corporate stubbornness.

Lufthansa made a booking error! Will I ever get a refund for my ticket?

March 25, 2025March 10, 2025 by Christopher Elliott

Lufthansa made a booking error that cost Scott Davis more than a flight to Rome.  It also tested his patience with a hidden fee, a mind-boggling bureaucracy, and world-class corporate stubbornness.

Categories Advocacy
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