How about a refund for these downgraded seats, Qantas?

Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day. Unfortunately, he soon discovers that he and his wife will be sitting in downgraded seats for the 17-hour flight. Shouldn’t he be entitled to a price adjustment? Read more “How about a refund for these downgraded seats, Qantas?”

Did this traveler really abandon his dog “curbside” at the airport?

Aron Szekely’s complaint stunned our advocates — but not in the way he had hoped. When American Airlines refused to allow his faithful companion on a flight to Japan, did this military man simply abandon his dog at the airport? Read more “Did this traveler really abandon his dog “curbside” at the airport?”

Dead chickens and overflowing trash greet guest at dirty VRBO rental

When Terry Flores checks into her vacation home, she’s greeted by overflowing garbage and dead chickens. After cleaning up the dirty VRBO rental, is she entitled to some kind of refund?

Read more “Dead chickens and overflowing trash greet guest at dirty VRBO rental”

My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?

Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip? Read more “My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?”

AT&T claims I returned a shattered phone, but I didn’t

Sharon Pettibone’s AT&T phone stops working. Good thing it’s under warranty. Not-so-good: AT&T confuses it with another returned phone, charging her $749. Is this phone problem fixable? Read more “AT&T claims I returned a shattered phone, but I didn’t”

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