What should you do if your Whirlpool washing machine is making loud noises? That’s the problem Kathy Lathrop is having with her new appliance. It’s so loud that she’s afraid her neighbors can hear it. What’s the fix?
Question
Two years ago I bought a Whirlpool top-loading washing machine from Lowe’s. The spin cycle creates a noise so loud it can be heard all through the house, and probably by neighbors. It is balanced correctly and load sizes and detergent are proper.
I’ve had a Whirlpool-authorized technician out three times to fix the problem.
On the first repair, the technician indicated it was a defective gear case and agitator and replaced those parts under warranty. It did not fix the noise problem.
On the second repair, the authorized technician indicated it was the belt and motor that was causing the loud noise, and he replaced both the belt and motor. That didn’t work, either.
On the third repair, the technician called Whirlpool directly and they said I’m using too much detergent. I use Tide pods that conform to Whirlpool’s recommendations. Whirlpool claims the detergent causes the wash to be unbalanced. But the noise is only on the spin cycle.
The technician indicated the noise is from suspension rods squeaking because of load imbalance, but it’s loud on every load except when I run an empty load. It seems the weight of any load causes the noise, and I have taken steps to ensure no overloading and balance is not the issue.
The Whirlpool direct technician said the washer was “working as designed” and offered no further assistance. I’ve written to Whirlpool seeking one more chance for them to repair the problem, to no avail.
Whirlpool seems to have no intention of addressing the problem. I’m seeking your help to have Whirlpool correctly diagnose and repair the problem. If it can’t be repaired, then I need your help to have Whirlpool replace the machine. — Kathy Lathrop, Prescott, Ariz.
Answer
Whirlpool should get your top-loading washer working as designed. It should not wake the neighbors.
It turns out Whirlpool publishes performance specifications for its top-loading washers. During a spin cycle, it should not be louder than 76 dB, which is about the same noise level as a vacuum cleaner. If the machine is louder, it is not working as promised, and Whirlpool should either repair, replace or refund your washing machine. (Related: My Whirlpool stove is defective again. How do I get it fixed?)
Of course, Whirlpool — like all other manufacturers — strongly prefers a repair. And that’s fine, as long as it can repair the problem. (Related: Whirlpool won’t fix these cracked shelves on my refrigerator (again).)
But after three attempts, the loud spin cycle persisted. And now Whirlpool has also thrown its hands in the air. Not acceptable!
What to do if your Whirlpool washing machine makes loud noises
If your Whirlpool washing machine suddenly sounds like a Deep Purple concert, you’re not alone. Many folks encounter this issue. And while some noise is normal, excessive racket can mean trouble. (Not to mention trouble with the neighbors.)
Here’s what to do when your machine starts making loud noises:
- First, check for unbalanced loads. This is often the culprit behind excessive noise. If your laundry’s unevenly distributed, it can cause the washer to vibrate and make loud sounds during the spin cycle. Try redistributing the clothes for a more balanced load. (Related: Hey Whirlpool, why are my refrigerator shelves cracking?)
- Next, inspect for loose items. Small objects like coins or keys can rattle against the drum or rubber seal. Always check pockets before washing and inspect the drum after each cycle.
- Clean your filter. A clogged filter can cause operational issues and noise. Regularly cleaning it can help prevent these problems.
- Level your washer. An unlevel machine can create vibrations that lead to noise. Adjust the legs of your washer until it’s stable on the floor.
- Still hearing things? Examine your tub bearings. If you hear a grinding noise, worn tub bearings might be to blame. You’re going to need professional help to get that fixed.
- Look at the motor coupler. A grumbling sound during the spin cycle could indicate issues with the motor coupler, which connects the motor and transmission. Again, replacing it will require a professional.
If you’ve tried these steps and your washer’s still noisy, it might be time to call an expert.
How to fix your noisy Whirlpool washing machine
I list the names, numbers and email addresses of the Whirlpool executives on this site. A brief, polite email to one of them might have helped move this along. But not necessarily. Whirlpool hasn’t responded to many of our readers lately. Sometimes, my advocacy team can’t even get an answer to one of our questions.
I asked Whirlpool to review your problem. It didn’t respond, so I asked again. This time the company got back to you and agreed to send a different technician to take a look at your noisy washing machine. He replaced suspension rods, and good news! The machine is no longer squeaking. It’s now making a clunking noise.
Whirlpool finally agreed to replace the entire unit.