Whirlpool Customer Service Contacts

Whirlpool manufactures and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Bauknecht and other appliance brand names to consumers worldwide.

How to reach a person at Whirlpool

Customer service: (866) 698-2538

Whirlpool Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Whirlpool

We receive occasional complaints about Whirlpool. Whirlpool sent a customer a faulty stove three times. These Whirlpool customers ended up with a fridge that started leaking, forcing them to replace their floors for the cost of $4,200. A Whirlpool manager admitted to this customer that their microwave was defective and still tried to charge him $300 for the repair.

How to resolve a problem with Whirlpool

Try the executive contacts, and always get everything in writing. Whirlpool likes to do things by phone, but that does not generate a paper trail.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Whirlpool mailing address

2000 N. M-63
Benton Harbor, MI 49022-2692

Whirlpool social media channels

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Whirlpool executive customer service contacts

Primary Contact
Aaron Snider
Senior Customer Relations
2000 N. M-63
Benton Harbor, MI 49022-2692
Aaron_P_Snider@Whirlpool.com

Secondary Contact
Laurie Walter
Customer Relations Director
2000 N. M-63
Benton Harbor, MI 49022-2692
Laurie_L_Walter@Whirlpool.com , anne_rushing@whirlpool.com

Nakicha B Stone
Executive Office Staff at Whirlpool Corporation
2000 N. M-63
Benton Harbor, MI 49022-2692
nakicha_b_stone@whirlpool.com
866-817-5404 ext 7166

Chief Executive
Alessandro Perucchetti
President and Chief Operating Officer
2000 N. M-63
Benton Harbor, MI 49022-2692
Alessandro_Perucchetti@Whirlpool.com

Frequently asked questions about Whirlpool

How do I reach Whirlpool?

– For customers in the U.S., call (866) 698-2538. The customer service team is available from Monday to Friday, between 8 a.m. and 6 p.m. Eastern time.

– For customers in Canada, call (800) 807-6777. The customer service team is available from Monday to Friday, between 8 a.m. and 6 p.m. Eastern time. 

Before calling, ensure you have your appliance’s model and serial numbers available.

How do I contact Whirlpool by email?

You can send an email to Whirlpool at whirlpool_customerexperience@whirlpool.com.

Where is Whirlpool's headquarters?

The company’s headquarters is at 2000 N. M-63, Benton Harbor MI 49022-2692. 

Can I buy directly from Whirlpool?

No, Whirlpool primarily sells its products through authorized retailers and dealers.

Who owns Whirlpool?

Whirlpool Corporation is a publicly traded company.

Who is the CEO of Whirlpool?

The current CEO is Marc Bitzer.

What is the warranty period for Whirlpool appliances?

Warranty periods vary by product. Typically, Whirlpool appliances come with a one-year limited warranty, but specific products may have extended warranty options. Check your user manual or the Whirlpool website for detailed warranty information.

How do I schedule a repair service for my Whirlpool appliance?

To schedule a repair service, you can call Whirlpool customer service at (866) 698-2538 or book an appointment online through the Whirlpool website. You will need your appliance model number and details of the issue.

Where can I purchase replacement parts for my Whirlpool appliance?

Replacement parts and accessories for Whirlpool appliances can be purchased directly from the Whirlpool website, authorized dealers, or through third-party retailers.

How to get professional help with your Whirlpool problem

If you need help with Whirlpool, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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