Whirlpool manufactures and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Bauknecht and other appliance brand names to consumers worldwide.
How to reach a person at Whirlpool
Main: (269) 923-5000
Customer service: (866) 698-2538
Fax: (269) 759-7110
Whirlpool Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Whirlpool
We receive occasional complaints about Whirlpool. Whirlpool sent a customer a faulty stove three times. These Whirlpool customers ended up with a fridge that started leaking, forcing them to replace their floors for the cost of $4,200. A Whirlpool manager admitted to this customer that their microwave was defective and still tried to charge him $300 for the repair.
How to resolve a problem with Whirlpool
Try the executive contacts, and always get everything in writing. Whirlpool likes to do things by phone, but that does not generate a paper trail.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Whirlpool mailing address
2000 N. M-63
Benton Harbor, MI 49022-2692
Whirlpool executive customer service contacts
Primary Contact
Aaron Snider
Senior Customer Relations
2000 N. M-63
Benton Harbor, MI 49022-2692
Aaron_P_Snider@Whirlpool.com
Secondary Contact
Laurie Walter
Customer Relations Director
2000 N. M-63
Benton Harbor, MI 49022-2692
Laurie_L_Walter@Whirlpool.com
Chief Executive
Alessandro Perucchetti
President and Chief Operating Officer
2000 N. M-63
Benton Harbor, MI 49022-2692
Alessandro_Perucchetti@Whirlpool.com
How do I reach Whirlpool?
– For customers in the U.S., call (866) 698-2538. The customer service team is available from Monday to Friday, between 8 a.m. and 6 p.m. Eastern time.
– For customers in Canada, call (800) 807-6777. The customer service team is available from Monday to Friday, between 8 a.m. and 6 p.m. Eastern time.
Before calling, ensure you have your appliance’s model and serial numbers available.
How do I contact Whirlpool by email?
You can send an email to Whirlpool at whirlpool_customerexperience@whirlpool.com.
Where is Whirlpool's headquarters?
The company’s headquarters is at 2000 N. M-63, Benton Harbor MI 49022-2692.
Can I buy directly from Whirlpool?
No, Whirlpool primarily sells its products through authorized retailers and dealers.
Who owns Whirlpool?
Whirlpool Corporation is a publicly traded company.
Who is the CEO of Whirlpool?
The current CEO is Marc Bitzer.
What is the warranty period for Whirlpool appliances?
Warranty periods vary by product. Typically, Whirlpool appliances come with a one-year limited warranty, but specific products may have extended warranty options. Check your user manual or the Whirlpool website for detailed warranty information.
How do I schedule a repair service for my Whirlpool appliance?
To schedule a repair service, you can call Whirlpool customer service at (866) 698-2538 or book an appointment online through the Whirlpool website. You will need your appliance model number and details of the issue.
Where can I purchase replacement parts for my Whirlpool appliance?
Replacement parts and accessories for Whirlpool appliances can be purchased directly from the Whirlpool website, authorized dealers, or through third-party retailers.
How to get professional help with your Whirlpool problem
If you need help with Whirlpool, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
