Verizon

Verizon Communications Inc. is a New York-based telecommunications company that provides wireless, internet, and TV services to consumers and businesses across the United States. It trades on both the NYSE and Nasdaq under the ticker VZ. Dan Schulman, former CEO of PayPal, took over as CEO on October 6, 2025, replacing Hans Vestberg.

Telephone
Main : (908) 559-2000
Customer service : (800) 837-4966
Email
Mailing address
One Verizon Way
Basking Ridge, NJ 07920
Website
verizon.com

What you need to know about Verizon

We receive regular complaints about Verizon. The company didn't help this customer switch to a new wireless carrier after her cell phone stopped working. Verizon charged this customer for decades for a service he never used. Also, this customer was unable to redeem his Verizon gift card.

How to resolve a problem with Verizon

Try self-service first

Use our proven resolution methods, or Verizon’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Verizon respond?

Phone support
Call Verizon at (800) 837-4966. Phone support is available 24/7. Wait times are typically 1 to 30 minutes, but can run longer during outages or peak periods. You can also dial 611 on a Verizon phone to reach customer service.
Email supportcersWEExecutiveRelations@verizonwireless.com
Email Verizon at cersWEExecutiveRelations@verizonwireless.com. Response times are typically 1 to 3 business days.
Online contact form
Submit inquiries through the Verizon support page. Responses typically come within 1 to 3 business days.
Live chat support
Available through the Verizon support page. Response times are typically a few minutes to 30 minutes during business hours.
Social media
Verizon is active on Facebook, X, Instagram, LinkedIn, TikTok, and YouTube. Response times range from a few hours to a day. For account issues, phone or chat gets you there faster.

Access Verizon's social media accounts here.
Verified contacts

Verizon customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Nancy Clark
Senior Vice President and Group President – Consumer Sales
Secondary
Armando Rivas
Associate Director, Executive Relations
Chief Executive Officer
Dan Schulman
Chief Executive Officer

Verizon customer service policies

Verizon's privacy policy covers how it collects and uses personal information when you use its wireless, internet, TV, and app services. This includes device data, location information, usage history, and content you share through Verizon's platforms. Data may be shared with Verizon affiliates, service partners, and advertising businesses. You can limit certain types of data sharing through your account settings at verizon.com/privacy. State-specific rights apply to residents of California and other states with privacy laws on the books.

Verizon loyalty program

Verizon doesn't have a single traditional loyalty program. Long-term customers may qualify for loyalty discounts that reduce their monthly bill — how much depends on your plan and how long you've been a customer. Holders of the Verizon Visa Card earn Verizon Dollars on purchases, redeemable toward Verizon bills and products. Manage your account and check available perks at My Verizon.

Frequently asked questions about Verizon

Call Verizon at (800) 837-4966 or email cersWEExecutiveRelations@verizonwireless.com.
Dial (800) 225-5499 for sales inquiries.
Dial 611 on your Verizon phone for assistance.
If you receive a suspicious text message claiming to be from Verizon, forward it to Verizon right away at (800) 837-4966. Alternatively, forward any suspicious emails you receive to phishing@verizon.com.
To activate your Verizon phone, call (800) 922-0204.
Yes. Visit the Verizon community forum to search existing threads, post questions, and get help from other Verizon customers and moderators.  

Outdated info? Report it here