The New Yorker

The New Yorker is a U.S.-based magazine and digital publication covering news, culture, politics, commentary, essays, fiction and satire.

Telephone
Customer service : (800) 825-2510
Email
Mailing address
1 World Trade Center
New York, NY 10007
Website
newyorker.com

What you need to know about The New Yorker

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with The New Yorker

Try self-service first

Use our proven resolution methods, or The New Yorker’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does The New Yorker respond?

Phone support
The New Yorker's customer service phone response time is not specified on the website.
Email supportNYRcustserv@cdsfulfillment.com
The New Yorker's customer service email response time is not specified on the website.
Live chat
The New Yorker does not offer a live chat feature on its website.
Social media
The New Yorker is active on social media platforms including Facebook, X, Instagram, YouTube and LinkedIn.
Help center/FAQ
The New Yorker’s help center/FAQ provides quick answers to common questions regarding subscriptions, orders, digital access, billing and account management.
Verified contacts

The New Yorker customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Michael Luo
Executive Editor
Secondary
Daniel Zalewski
Executive Editor
Chief Executive
Roger Lynch
Chief Executive Officer

Additional contacts

David Remnick
Editor in Chief

The New Yorker customer service policies

The New Yorker’s privacy policy explains how personal information is collected, used, and protected, including data used for processing orders and for marketing purposes.

The New Yorker loyalty program

The New Yorker does not have a loyalty program.

Frequently asked questions about The New Yorker

The New Yorker is a magazine and digital brand owned and published by Condé Nast.
Call (800) 825-2510 or email NYRcustserv@cdsfulfillment.com.
The New Yorker accepts Visa, MasterCard, American Express, Discover and Diners Club cards, as well as PayPal, Apple Pay and Amazon Pay.
Renewals are often processed automatically before the cancellation request is finalized. If your request was submitted after the billing cutoff date, the charge may still go through.
Log into your account to turn off auto-renewal before the next billing cycle. For refund requests, contact customer service with your account number and billing details.
Promotional gifts may ship separately and can take several weeks to arrive. If you were billed unexpectedly, contact support to clarify the promotion terms and resolve any errors.
Login issues are often related to incorrect credentials, expired sessions, or browser cookies. Try resetting your password, clearing cache, or updating the app.
Activation requires using the same email tied to your subscription purchase. Follow the activation link sent in your confirmation email or contact support to link accounts.
This usually happens when you’re not logged into the correct account or cookies are blocked. Ensure you’re signed in and allow site cookies for full access.
Offline access may require downloading issues while connected to Wi-Fi and maintaining an active subscription. Reinstalling or updating the app can often restore saved content.
Delivery times vary by region and postal service. If an issue hasn’t arrived within 1–2 weeks of the cover date, contact circulation support for replacement.
Some subscriptions are billed as non-refundable once service begins. However, publishers may offer replacements or account credits for missed issues.
Log into your subscription account to update your address. Changes should be made at least 4–6 weeks before your next issue to avoid disruption.
A blank account page may be caused by browser compatibility issues or expired sessions. Try refreshing the page, clearing cache, or accessing it from a different browser.
Digital accounts and print subscription systems may be managed separately. Make sure both are registered under the same email or request account linking assistance.
Your account number appears on your mailing label, billing statements, or confirmation emails. Customer support can also provide it after verifying your details.
Gift subscriptions are often set up under the recipient’s email address. The recipient may need to activate digital access separately to link the subscription.
Cancellation options depend on how you subscribed. Many users can cancel through their online account, while some third-party subscriptions require phone support.
Delays can occur due to billing cycles, verification steps, or third-party payment providers. Request written confirmation of cancellation for your records.
Charges may process if cancellation occurred after the renewal date. Confirm the cancellation date and request a refund if billed beyond the agreed term.
Ask for written confirmation of your request and keep records of all communication. If unresolved, escalate the issue through formal customer service channels.
High call volumes, staffing limits, or peak renewal periods can cause extended wait times. Email and online account tools may provide faster alternatives.
Inconsistent information can result from account complexity or internal policy confusion. Request clarification in writing to ensure accurate follow-up.
Responses may be delayed due to high inquiry volumes or spam filtering. Check your junk folder and include your account number for faster processing.
Negative reviews often reflect billing misunderstandings or service frustrations. Contacting customer support directly can help clarify terms and resolve most issues.

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