Condé Nast produces magazines and digital content on fashion, culture and lifestyle, including Vogue, The New Yorker and GQ.
How to reach a person at Condé Nast
U.S. subscriptions (800) 405-8085
International subscriptions (515) 243-3273
Condé Nast Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Condé Nast
What you need to know about Condé Nast
The company responds to most customer complaints in a satisfactory manner.
- Condé Nast’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Condé Nast with our insider guide or through its executive contacts.
- Condé Nast’s customer service policies are standard. Here are our frequently asked questions about Condé Nast.
Condé Nast customer service response times
Condé Nast’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support: U.S. subscriptions (800) 405-8085 International subscriptions (515) 243-3273 | Condé Nast customer service phone response time is not specified on the website. |
| Email support: Subscriptions: condenast.direct@cdsfulfillment.com | Condé Nast’s customer service email response time is not specified on the website. |
| Live chat | Condé Nast does not offer a live chat feature on its corporate website, but many of its individual brands provide live chat or help features on its respective websites. |
| Social media | Condé Nast’s individual brands are active on social media platforms such as X, LinkedIn, Instagram and YouTube. |
| Help center/FAQ | Condé Nast does not have a help center or FAQ on its corporate website, but each brand has its own help center or FAQ on its respective website. |
How to resolve a problem with Condé Nast
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Condé Nast mailing address
1 World Trade Center
New York, NY 10007
Condé Nast executive customer service contacts
Primary Contact
Deborah Brett
Global Chief Business Officer
1 World Trade Center
New York, NY 10007
deborah_brett@condenast.com
Secondary Contact
Anna Wintour
Chief Content Officer and Global Editorial Director of Vogue
1 World Trade Center
New York, NY 10007
anna_wintour@condenast.com
Chief Executive
Roger Lynch
1 World Trade Center
New York, NY 10007
roger_lynch@condenast.com
What is the relationship between Condé Nast and Advance Publications?
Advance Publications is the parent company of Condé Nast.
How can I contact Condé Nast customer service?
Call (800) 405-8085 or email condenast.direct@cdsfulfillment.com.
Does Condé Nast handle reader complaints at the corporate level?
Reader complaints are typically handled by the individual brand or subscription service rather than corporate headquarters.
Why is Condé Nast charging my bank account without my consent, and how can I get the unauthorized charges refunded?
Condé Nast charges usually happen when a magazine subscription renews automatically or was linked to a past order or promotion. Contact Condé Nast customer service at (800) 405-8085 or email condenast.direct@cdsfulfillment.com to cancel the subscription and request a refund review for the unauthorized charge.
Why won’t Condé Nast issue a refund for an unwanted automatic renewal on my magazine subscription?
Many Condé Nast magazine subscriptions renew automatically unless cancelled before the billing date. Contact Condé Nast subscription customer service at (800) 405-8085 or email condenast.direct@cdsfulfillment.com to cancel the renewal and request a refund or prorated credit.
How did I end up subscribed (and charged) for a Condé Nast publication I never signed up for, and how do I resolve this unauthorized subscription?
A Condé Nast subscription can sometimes start through promotional offers, partner deals, or bundled subscriptions. Contact Condé Nast customer service at (800) 405-8085 or email condenast.direct@cdsfulfillment.com to verify the subscription source, cancel it, and dispute the charge if it was unauthorized.
What can I do if I paid for a Condé Nast magazine subscription (e.g. Vogue) as a gift but have not received any issues for weeks or months?
Condé Nast gift magazine subscriptions can take several weeks to begin depending on the publication’s print schedule. Contact Condé Nast subscription customer service at (800) 405-8085 or email condenast.direct@cdsfulfillment.com to confirm the order and request replacement issues if delivery has not started.
Why are multiple issues of my Condé Nast magazine subscription missing, and how can I get the copies I paid for?
Missing Condé Nast magazine issues may be caused by postal delivery problems or subscription processing delays. Report the missing issues to Condé Nast customer service at (800) 405-8085 or email condenast.direct@cdsfulfillment.com and request replacement copies or an extension of your subscription.
How can I manage or cancel my Condé Nast magazine subscription online if the “Manage Subscription” page keeps looping back to login?
If the Condé Nast “Manage Subscription” page keeps looping, it may be a browser or account login issue. Try clearing your browser cache or using another browser, or contact Condé Nast customer service at (800) 405-8085 or email condenast.direct@cdsfulfillment.com to cancel your subscription.
Why is it so difficult to cancel a Condé Nast magazine subscription?
Some Condé Nast magazine subscriptions must be cancelled through customer service rather than an online account. Contact Condé Nast support directly and request written confirmation once your subscription cancellation is processed.
What should I do if every attempt to unsubscribe from a Condé Nast publication fails?
If you cannot unsubscribe from a Condé Nast magazine due to login errors or support issues, contact their subscription customer service by phone or email. If charges continue, you may need to dispute the subscription charge with your payment provider.
Why doesn’t Condé Nast answer their customer service phone line, and how can I cancel unwanted magazine subscriptions?
Condé Nast customer service lines may experience long wait times or limited support hours. If you cannot reach them by phone, use the Condé Nast help center or email support to request subscription cancellation.
Why is Condé Nast’s customer service so unresponsive when resolving subscription problems?
Large publishers such as Condé Nast often use centralized or outsourced customer service teams, which can slow responses. If your issue is unresolved, request escalation to a supervisor or senior customer service contact.
How do I stop receiving unsolicited Condé Nast magazines that I never requested?
Unsolicited Condé Nast magazines are often sent through promotional mailing lists or partner marketing campaigns. Contact Condé Nast customer service at (800) 405-8085 or email condenast.direct@cdsfulfillment.com and request removal from all subscription and promotional mailing lists.
How to get professional help with your Condé Nast problem
If you need help with Condé Nast, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.